• Managing multiple Implementations at once • Frequently meeting with Firms to configure, test, and train their staff during their time in Implementation • Traveling onsite in certain cases where a detailed training or workshop is needed for the firm (less than 10%) • Manage activities, timelines, and dependencies for internal and external sharing ClickUp using our implementation project-management system. • Balancing creative problem-solving with process consultation to ensure an individual firm’s needs are met with our software. • Taking ownership of internal projects, collaborating with team members inside and outside of Implementation, to help our team rapidly evolve.

• Configure Five9 VCC and IVA applications according to solution specifications from Solution Architects and Business Analysts, following established best practice guidelines. • Build and maintain inbound and outbound campaigns, queues, skills, routing profiles, dispositions, pacing, dialing logic, and related system settings. • Configure IVR/Studio IVA flows, including nested call paths, external variables, context tables, foreign scripts, and Studio based IVA logic. • Implement WFA, QM/WEM, AI Insights, Agent Assist, Guidance Cards, Knowledge, dashboards, reports, and Supervisor Desktop configurations. • Perform thorough configuration testing and validation prior to customer UAT or deployment. • Build, test, and troubleshoot connectors, REST/SOAP API integrations, data mappings, and webhooks for CRM/ITSM integrations including support for OAuth/SAML authentication flows, error handling and payload parsing. • Write and maintain JavaScript/HTML/CSS customizations (DOM manipulation, iframes, cookies, UI logic, and embedded components). • Configure CRM/ITSM integrations such as Salesforce, Dynamics, ServiceNow, Zendesk, NetSuite, and Velocify. • Troubleshoot issues across Five9 components and diagnose cross layer problems spanning application, browser, network/SIP/RTP/VoIP, and telecom. Perform log capture, scenario reproduction, and root cause analysis, collaborating with senior engineers/architects on complex issues. • Participate in client calls and technical working sessions, communicating progress, blockers, and status updates clearly to project managers and architects. • Document configuration decisions, integration logic, test cases, and operational details, and contribute to internal best practice libraries, reusable assets, and configuration templates.

• You will be a key member of our fast-growing and high-performing Go-To-Market (GTM) organization working to deliver an unparalleled experience to our customers and integration partners. • Onboard and educate new firms in using our software modules. • Advise firms on best operational practices when using Aiwyn’s software. • Provide the customer a transparent, supported experience as they go-live with our products. • Manage the Implementation process as the primary lead for interfacing with customers. • Configure systems based on chosen specifications and train firms on software usage. • Test the data flowing through the software. • Design and refine standard operating procedures and contribute to internal projects.

• Collaborate with stakeholders and clients to support the implementation of new customer payrolls. • Assist in creating, updating, and tracking project plans for Global Payroll solutions. • Participate in internal and external client calls. • Collect and document payroll requirements to support payroll migration and implementation. • Support management of scope changes and delivery timelines as needed. • Assist in configuring interfaces and reports to enable payroll runs. • Support payroll data migration activities from legacy systems. • Help execute testing plans to escalate system issues. • Help document client-specific needs and support project sign-off with customers.