• Configure Five9 VCC and IVA applications according to solution specifications from Solution Architects and Business Analysts, following established best practice guidelines. • Build and maintain inbound and outbound campaigns, queues, skills, routing profiles, dispositions, pacing, dialing logic, and related system settings. • Configure IVR/Studio IVA flows, including nested call paths, external variables, context tables, foreign scripts, and Studio based IVA logic. • Implement WFA, QM/WEM, AI Insights, Agent Assist, Guidance Cards, Knowledge, dashboards, reports, and Supervisor Desktop configurations. • Perform thorough configuration testing and validation prior to customer UAT or deployment. • Build, test, and troubleshoot connectors, REST/SOAP API integrations, data mappings, and webhooks for CRM/ITSM integrations including support for OAuth/SAML authentication flows, error handling and payload parsing. • Write and maintain JavaScript/HTML/CSS customizations (DOM manipulation, iframes, cookies, UI logic, and embedded components). • Configure CRM/ITSM integrations such as Salesforce, Dynamics, ServiceNow, Zendesk, NetSuite, and Velocify. • Troubleshoot issues across Five9 components and diagnose cross layer problems spanning application, browser, network/SIP/RTP/VoIP, and telecom. Perform log capture, scenario reproduction, and root cause analysis, collaborating with senior engineers/architects on complex issues. • Participate in client calls and technical working sessions, communicating progress, blockers, and status updates clearly to project managers and architects. • Document configuration decisions, integration logic, test cases, and operational details, and contribute to internal best practice libraries, reusable assets, and configuration templates.

• You will be a key member of our fast-growing and high-performing Go-To-Market (GTM) organization working to deliver an unparalleled experience to our customers and integration partners. • Onboard and educate new firms in using our software modules. • Advise firms on best operational practices when using Aiwyn’s software. • Provide the customer a transparent, supported experience as they go-live with our products. • Manage the Implementation process as the primary lead for interfacing with customers. • Configure systems based on chosen specifications and train firms on software usage. • Test the data flowing through the software. • Design and refine standard operating procedures and contribute to internal projects.

• Collaborate with stakeholders and clients to support the implementation of new customer payrolls. • Assist in creating, updating, and tracking project plans for Global Payroll solutions. • Participate in internal and external client calls. • Collect and document payroll requirements to support payroll migration and implementation. • Support management of scope changes and delivery timelines as needed. • Assist in configuring interfaces and reports to enable payroll runs. • Support payroll data migration activities from legacy systems. • Help execute testing plans to escalate system issues. • Help document client-specific needs and support project sign-off with customers.

• Your primary task is to help internal and external clients add (complex) tracking and fix issues that arise. • You will take extreme amounts of initiative and enthusiasm to get stuff done. You may not know how, but you figure it out by asking the right people, googling, and experimenting. • We’re looking for someone who is driven to set things up perfectly, but also practical enough to bake in some redundancy and be able to provide “good enough data” when the perfect set-up is not available. • Good problem-solving, can take a technical problem, break it down into manageable chunks, and execute. • Will be responsible for communicating with internal and external teams to win buy-in, explain issues, and communicate progress.