• Responsible for the overall performance management of their assigned area of responsibility which will include both Food Service and Housekeeping Departments. • Function as a primary resource for NMS Food Service and Housekeeping employees within assigned unit. • Responsible for delivering and tracking performance within assigned area to meet key performance indicators. • Responsible for coaching and developing employees within their organization within the framework of formal coaching and succession planning. • Develops and implements comprehensive business plans required by assigned activities. • Establishes and implements an organized system of supervision and formal operating procedures. • Ensures all assigned activities comply with sound business practices as well as NMS’s internal and external business requirements. • Meets with clients/customers to maintain business relationships, market products, and resolve problems and keep open all forms of communications.

Role Description The Account Manager, Member Relations strives for and supports the successful execution of member account development and engagement. This role drives member performance as it relates to partner revenues, advisor performance, agency engagement, and Virtuoso program optimization. Account Managers will work with the General Manager, assisting in providing input for the design and implementation of the market regional business plan, as it relates to account management to maximize Virtuoso’s performance in market. Essential duties and responsibilities include the following: - Providing input into the regional business plan and budget. - Supports delivery and execution of the business plan. - Ensuring compliance with the Virtuoso “playbook”. - Delivery of the key performance metrics as outlined in the Business Plan. - Accountability for the member account plans (maps), aligning member’s growth & profitability plans with Virtuoso sales, professional development, and marketing programs. - Maintenance and execution of the company CRM platform. - Input into the Virtuoso Owner/Manager Regional Communication and Professional Development programs under the direction of the General Manager. - Proactive interdepartmental engagement. - Engagement in regional market events and Global Virtuoso events. - Provide support to General Manager in identifying and developing new business opportunities and monitoring of competitive context. - Develop and execute an acquisition plan to meet New Membership targets according to financial plan. - Execute new member onboarding as directed by General Manager and SVP Membership. - High profile attendance in member conferences, meetings, and education programs. - Competitor analysis and reporting. - Management of critical member matters. - Oversight of production reporting and disputes process to ensure completion in a timely manner. - Other duties as required. Qualifications - Tertiary qualification in Business, Travel & Tourism Management or Marketing. - 2+ years of related work experience including industry experience, understanding of the luxury market, prior account management experience, and experience contributing to team performance. - Proficient in Microsoft Office Suite. - Leadership capabilities. - Fluency in English required. Fluency in German and/or Spanish also required. - Project management skills. - Excellent presentation skills. - Interpersonal skills. - Results oriented with a focus on commercial delivery and understanding of financials. - Strong quality service attitude and approach. - Self-motivated and energetic. - Champion of company goals and objectives. - Innovation – Forward thinking, curious, and creative. - Commercial acumen – negotiation and strategy. - CRM – proficiency in using company platform. - Marketplace Awareness – Current business and travel industry trends knowledge. - Analytical Skills (intermediate) – Ability to collect and analyze information, problem solve, and make decisions. - Collaboration – Strong skills in inspiring the win-win-win. Travel Requirements - Travel is required, approximately 35%+ of time visiting members, attending events, conferences, and team meetings. - Travel will be primarily regional but may include some international. Type/Nature of Contacts - Internal: Key job contacts are primarily with other Account Managers and Account Directors Membership, Marketing Manager, Account Manager Partner Relations, and General Manager. - External: Majority of time spent in market with agency Owners & Managers.

• Join sales calls and demos where RCM is part of the conversation, acting as the subject matter expert and helping prospects understand the value of Overjet's RCM offering • Partner with existing Overjet accounts to identify and execute RCM upsell opportunities, building relationships with dental office and central office leadership • Own the full RCM activation lifecycle, including onboarding, implementation, and training for newly converted accounts • Develop and refine scalable activation processes that minimize time-to-value and set practices up for long-term RCM success • Conduct regular check-ins with accounts post-activation to ensure strong utilization, satisfaction, and readiness for expansion • Collaborate closely with the Sales, Product, and Customer Success teams to surface customer feedback and improve the RCM experience • Achieve individual metrics and KPIs across pipeline contribution, activation speed, and post-launch engagement • Employ the total office concept, ensuring every relevant member of the dental office staff — from front desk to billing — is engaged and trained on RCM workflows

• Define test approaches based on user story acceptance criteria. • Design, execute, and maintain manual and automated test cases. • Document test results, defects, and test evidence using the client's standards. • Ensure traceability and test coverage throughout the testing lifecycle. • Identify test risks, dependencies, and improvement opportunities. • Collaborate closely with Product Owners, Developers, and other stakeholders in an Agile Scrum/Kanban environment.