Virtuoso, Ltd.

Role Description The Senior Technical Program Manager oversees all program management aspects of one or more designated product teams for the Events Engineering team leveraging Agile methodology in either a Scrum or Kanban framework. The Senior Technical Program Manager is responsible for initiating and managing the program management aspects of product delivery, providing daily input and periodic status reports, managing risk, serving as support provider in case issues arise, and holds primary responsibility for product delivery success. - Lead the planning, execution and delivery of Agile efforts (sprints or Work in Progress), ensuring alignment with Product roadmap and planning. - Facilitates ceremonies (daily stand-ups, sprint planning, reviews, retrospectives) to foster team collaboration and continuous improvement. - Facilitates, creates, documents, and manages product backlog and delivery. - Act as the primary point of contact for stakeholders between Product, Engineering and Product Design, providing regular updates and ensuring transparency in progress and challenges. - Collaborate with product owners, product design and technical leads to define and prioritize the program roadmap, aligning initiatives with business priorities. - Owns program management for delivery of products for the product team(s), including solutioning and dependency management. - Collaborates on the coordination of release schedules, product delivery, and resolving technical roadblocks faced by the team. - Use strong program management, organizational and leadership skills to facilitate effective, collaborative Events Product, Product Design and Engineering team meetings. - Collect, analyze, integrate, and maintain key cross functional deliverables (e.g., project plans, change management plans, migration schedules, resources, etc.). - Define and track key performance indicators (KPIs) to assess project performance and drive data-driven decision making. - Define and manage critical path activities and anticipate bottlenecks that may impede the completion of milestones. - Negotiate tradeoffs and drive solutions balancing business and technical constraints. - Facilitate project risk management activities including but not limited to identification, assessment, and mitigation. - Identify deviations from approved project plans and manage resolution including escalation through defined forums. - Work with Product, Engineering and Product design to define and track requirements and ensure appropriate verification for delivered solutions. - Interfaces with Technical Program Management team on an ongoing basis to identify best practices and manage expectations. - Collaborate with Technical Program Managers across Virtuoso to identify and implement agile and Kanban best practices. - Fulfills departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education. - Assumes additional responsibilities as assigned. Qualifications - Bachelor’s degree in Marketing, Computer Science, Analytics, Business Administration, Operations Engineering or related field; MBA preferred. - 6+ year experience in Scrum/Agile/Kanban, working with Infrastructure Engineering team (Cloud Infrastructure Engineering, Cyber Security). - Minimum 4 years of prior experience in technical program, project, or product management and/or business analyst roles, including responsibility for infrastructure program and solutions requirements. - Scrum Certified Product Owner preferred. - Highly motivated, results-driven technical program manager with strong analytical skills, business acumen and technical aptitude. - Has technical working knowledge of enterprise cloud infrastructure/systems. - Ability to work independently with limited supervision and under tight deadlines. - Experience working cross-functionally with a wide breadth of product managers, user experience designers, engineers, stakeholders, users, and business leaders to generate buy-in for the technical program direction. - Demonstrated ability to understand and analyze complex business problems and processes, and to define technology solutions that support business objectives. - Ability to conceive of and accept responsibility for projects and complete their full life cycle. - Capability to work as an individual contributor as part of a larger team. - Excellent analytical abilities and oral/written communication skills. - Entrepreneurial spirit and problem-solving skills, with track record for delivering results in structured and unstructured environments. - Experience with Scrum/Agile/Kanban software development. - Experience in travel industry a plus but not required. - Strong skills in inspiring the win-win-win. - Ability in leading people or projects. - Current business trend knowledge. Travel Requirements - Infrequent travel may be required to attend company events (1-3 trips per year). - Travel will be entirely domestic. Type/Nature of Contacts - External: Possible contact with external technology vendors and end-users. - Internal: Daily contact with Virtuoso product managers, product marketing, business stakeholders, and technology team members. Benefits - Competitive salary. - Full benefits package, including medical/dental/vision/life. - 401(k) savings plan. - Equal opportunity employer, dedicated to promoting a diverse workforce.

Role Description The Account Manager, Member Relations strives for and supports the successful execution of member account development and engagement. This role drives member performance as it relates to partner revenues, advisor performance, agency engagement, and Virtuoso program optimization. Account Managers will work with the General Manager, assisting in providing input for the design and implementation of the market regional business plan, as it relates to account management to maximize Virtuoso’s performance in market. Essential duties and responsibilities include the following: - Providing input into the regional business plan and budget. - Supports delivery and execution of the business plan. - Ensuring compliance with the Virtuoso “playbook”. - Delivery of the key performance metrics as outlined in the Business Plan. - Accountability for the member account plans (maps), aligning member’s growth & profitability plans with Virtuoso sales, professional development, and marketing programs. - Maintenance and execution of the company CRM platform. - Input into the Virtuoso Owner/Manager Regional Communication and Professional Development programs under the direction of the General Manager. - Proactive interdepartmental engagement. - Engagement in regional market events and Global Virtuoso events. - Provide support to General Manager in identifying and developing new business opportunities and monitoring of competitive context. - Develop and execute an acquisition plan to meet New Membership targets according to financial plan. - Execute new member onboarding as directed by General Manager and SVP Membership. - High profile attendance in member conferences, meetings, and education programs. - Competitor analysis and reporting. - Management of critical member matters. - Oversight of production reporting and disputes process to ensure completion in a timely manner. - Other duties as required. Qualifications - Tertiary qualification in Business, Travel & Tourism Management or Marketing. - 2+ years of related work experience including industry experience, understanding of the luxury market, prior account management experience, and experience contributing to team performance. - Proficient in Microsoft Office Suite. - Leadership capabilities. - Fluency in English required. Fluency in German and/or Spanish also required. - Project management skills. - Excellent presentation skills. - Interpersonal skills. - Results oriented with a focus on commercial delivery and understanding of financials. - Strong quality service attitude and approach. - Self-motivated and energetic. - Champion of company goals and objectives. - Innovation – Forward thinking, curious, and creative. - Commercial acumen – negotiation and strategy. - CRM – proficiency in using company platform. - Marketplace Awareness – Current business and travel industry trends knowledge. - Analytical Skills (intermediate) – Ability to collect and analyze information, problem solve, and make decisions. - Collaboration – Strong skills in inspiring the win-win-win. Travel Requirements - Travel is required, approximately 35%+ of time visiting members, attending events, conferences, and team meetings. - Travel will be primarily regional but may include some international. Type/Nature of Contacts - Internal: Key job contacts are primarily with other Account Managers and Account Directors Membership, Marketing Manager, Account Manager Partner Relations, and General Manager. - External: Majority of time spent in market with agency Owners & Managers.

Role Description The Senior Cyber Security Engineer is a hands-on technical leader responsible for designing, building, and owning Virtuoso’s security infrastructure in a cloud-first environment anchored in Microsoft Azure. This role moves well beyond monitoring and reporting — the engineer architects Zero Trust security controls, drives DevSecOps adoption across engineering teams, and owns the full lifecycle of security tooling from evaluation through production. The Sr. Cybersecurity Engineer leads vulnerability management, incident response capabilities, and SIEM/SOAR operations, while maintaining ISO 27001 and PCI-DSS compliance programs and delivering executive-level security intelligence to leadership. This individual is the primary technical authority for protecting Virtuoso’s data, systems, and cloud workloads — a builder who makes the environment demonstrably more secure every quarter. Essential Duties and Responsibilities - Cloud Security Architecture & Engineering - Design and architect security controls across Virtuoso’s Azure-primary cloud environment, including network segmentation, encryption standards, and identity boundaries. - Architect and implement Zero Trust security principles across cloud, hybrid, and SaaS environments. - Own Microsoft Defender for Cloud and Azure Policy configurations — design guardrails, enforce compliance baselines, and remediate posture findings. - Design and implement Azure Firewall rules, network security groups, and Cato Networks SASE policies. - SIEM / SOAR & Incident Response - Architect, implement, and continuously improve Virtuoso’s SIEM/SOAR platform — own analytics rules, playbooks, workbooks, and data connector onboarding. - Design and lead incident response capabilities: build runbooks, lead tabletop exercises, and drive post-incident reviews that produce measurable hardening. - Operate and tune endpoint detection and response (EDR) platforms; investigate and contain endpoint threats with full ownership through closure. - Vulnerability Management & Threat Intelligence - Own the enterprise vulnerability management program end-to-end: tooling selection, scan cadence, automation of remediation tracking, and SLA enforcement with asset owners. - Lead the threat intelligence program — ingest, analyze, and operationalize threat feeds into detection rules and preventive controls. - Conduct and coordinate penetration testing activities; translate findings into prioritized engineering remediation plans. - Identity & Access Management Security - Own identity security in Microsoft Entra ID (Azure AD): design Conditional Access policies, Privileged Identity Management (PIM) workflows, and enforce least-privilege across the environment. - Define and enforce authentication standards (MFA, phishing-resistant authenticators, passwordless) across all workforce and privileged accounts. - DevSecOps & Security Automation - Lead DevSecOps integration — embed automated security gates (SAST, DAST, SCA, secrets scanning) into Azure DevOps and GitHub Actions CI/CD pipelines. - Build and maintain security automation using PowerShell, Python, and Azure-native tools (Logic Apps, Azure Functions) to reduce manual effort and accelerate response. - Own Infrastructure as Code (Terraform, Bicep, ARM templates) security practices — design secure templates and enforce policy-as-code. - Compliance, Audit & Data Platform Security - Support ISO 27001 and PCI-DSS compliance programs — maintain control documentation, manage evidence collection, and lead internal audit cycles without external handholding. - Support GDPR and CPRA compliance requirements, translating regulatory obligations into technical controls. - Design and maintain security monitoring, access controls, and data masking configurations for the Snowflake data platform. - Evaluate, implement, and own security tooling decisions; manage vendor relationships and license optimization for the security stack. - Reporting & Community Engagement - Produce executive-level security metrics, dashboards, and risk reports that translate technical posture into business-relevant language for leadership and the board. - Engage with the security community through threat intelligence sharing, industry groups, and continuous learning; bring external insights back to improve Virtuoso’s defenses. Qualifications - 5–7 years of progressive cybersecurity experience with demonstrated ownership of engineering-level deliverables (not just monitoring or support functions). - Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field — or equivalent practical experience with professional certifications. - Proven track record of designing and shipping security capabilities in cloud environments, not solely operating inherited tooling. Requirements - AZ-500 — Microsoft Azure Security Engineer Associate (Highly Preferred): Directly validates the Azure-native security engineering skills central to this role. - CISSP — Certified Information Systems Security Professional: Validates breadth of security knowledge and engineering-level thinking across domains. - CCSP — Certified Cloud Security Professional: Validates cloud security architecture knowledge essential for a cloud-first environment. - OSCP — Offensive Security Certified Professional: Demonstrates hands-on penetration testing capability and attacker mindset. - CompTIA Security+ / PenTest+: Accepted as a foundational certification for candidates building toward CISSP or OSCP. Benefits - Competitive salary and full benefits package, including medical/dental/vision/life. - 401(k) savings plan. - Equal opportunity employer, dedicated to promoting a diverse workforce. Travel Requirements - Occasional travel (up to 10%) may be required for vendor meetings, security conferences, or audit activities. - Travel will be primarily domestic but may include some international. Type/Nature of Contacts - External: Regular contact with security vendors and managed service providers, PCI-DSS QSA auditors and ISO 27001 certification body, and threat intelligence sharing communities and industry groups. - Internal: Key job contacts include both clerical, technical staff and managers within the job’s immediate work unit/department, as well as regular cross-departmental work.

Role Description The Sr. Director, Global Digital Product is responsible for configuring and leading Virtuoso’s global digital platform strategy, working with internal category experts, to deliver high quality, scalable, and brand consistent digital experiences. As a senior product leader, this role drives Virtuoso’s digital transformation toward an AI and agentic enabled future, embedding intelligent capabilities into platforms, workflows, and tools that increase speed, personalization, and operational effectiveness. Customer impact is critical to achieve, and success will be measured against well-defined outcomes informed by key internal experts representing a range of customer segments and needs. This role enables teams to deliver meaningful, commercially effective digital experiences at scale with cohesive vision representative of Virtuoso’s brand. This role owns the evolution, management and performance of Virtuoso’s core digital platforms, including the Content Management System (CMS), Events digital applications, UX design systems, and a community collaboration application. The Sr. Director ensures that these platforms empower teams to efficiently manage content, campaigns, experiences, and engagement across global and regional markets. The Sr. Director partners closely with Tech/Engineering, Marketing & Content, Events, Media Product, Network Product, Data & Analytics, Training & Professional Development, and regional teams, as well as external agency resources and design partners. - Define and own the global vision, strategy, and roadmap for Virtuoso’s digital solutions and platforms, ensuring they are scalable, secure, and aligned to business priorities. - Lead the evolution of Virtuoso’s CMS, Events application, UX systems, and community collaboration platform, enabling internal teams to deliver consistent, high-quality digital experiences. - Serve as the primary product partner to Marketing, Events, and Network Product, deeply understanding their customers, workflows, needs, and success metrics. - Ensure digital solutions are designed to support global and regional requirements, including localization, translation, search optimization, and compliance requirements. - Guide the future implementation of AI and agentic capabilities within the digital experience for elite-level delivery of personalized content and information discovery with operational efficiency and measured results. - Establish clear product standards and governance that protect the Virtuoso brand while enabling speed and flexibility for internal teams. - Partner with product teams and Data & Analytics to ensure platform decisions are data driven, measurable, and continuously optimized. - Lead, coach, and develop a high performing team of product managers and product/UX designers (internal and external). - Foster a culture of platform thinking, innovation, and continuous improvement, balancing long-term architecture with near-term delivery. - Collaborate closely with Engineering to translate platform vision into actionable delivery plans, ensuring predictable execution and high quality outcomes. - Act as steward of digital best practices, ensuring consistency, usability, accessibility, and performance across all solutions. - Communicate strategic priorities and progress to senior executives and cross functional stakeholders. - Measure success through defined KPIs, including adoption, efficiency gains, experience quality, and business impact. - Ensure all digital experiences meet security, privacy, and regulatory standards across global markets. - Oversee and optimize external vendor and partner relationships supporting digital platforms. Qualifications - Bachelor’s or Master’s degree in Business, Computer Science, Human-centered Design, or a related field preferred. AI/Agentic AI certifications a plus. - 12+ years of experience leading digital products or platforms, with demonstrated ownership of strategy and execution in complex, cross functional environments. - Proven experience building and scaling CMS platforms, internal facing tools, or enablement platforms. - Demonstrated experience integrating AI/agentic capabilities into digital platforms and workflows with an eye toward information/data integrity. - Deep understanding of UX systems, platform architecture, and content driven digital ecosystems. - Strong experience partnering with Engineering teams using modern, agile delivery practices. - Proven success operating in global, multi market environments. - Travel industry or adjacent industry experience strongly preferred. - Strong understanding of ecommerce, media, and digital monetization models. - Strategic, platform oriented thinker who balances long-term architecture with near-term business needs. - Highly collaborative leader who excels at enabling other teams to succeed. - Results oriented, with a focus on outcomes, adoption, and impact. - Strong emotional intelligence and ability to influence across functions and geographies. - Entrepreneurial mindset with a strong sense of ownership and urgency. - Comfortable leading through ambiguity and change. Travel Requirements - Travel may be required approximately 10-15% of the time. - Travel will be primarily domestic but may include some international. Benefits - Competitive salary and full benefits package, including medical/dental/vision/life. - 401(k) savings plan. - Virtuoso is an equal opportunity employer, dedicated to promoting a diverse workforce.

Role Description The Account Manager, Member Relations – North & Southeast Asia strives for and supports the successful execution of member account development and engagement. This role drives member performance as it relates to member revenues, advisor performance, agency engagement, and Virtuoso program optimization. Account Managers will work with the General Manager, assisting in providing input for the design and implementation of the market regional business plan, as it relates to account management of Members to maximize Virtuoso’s performance in market. This position will provide similar support as needed for members as directed by the GM. Essential duties and responsibilities include the following: - Providing input into the regional business plan and budget. - Supports delivery and execution of the business plan. - Ensuring compliance with the Virtuoso “playbook”. - Delivery of the key performance metrics as outlined in the Business Plan. - Accountability for the member account plans (maps), aligning member’s growth & profitability plans with Virtuoso sales, professional development, and marketing programs. - Maintenance and execution of the company CRM platform. - Input into the Virtuoso Owner/Manager Regional Communication and Professional Development programs under the direction of the General Manager. - Proactive interdepartmental engagement. - Engagement in regional market events and Global Virtuoso events. - Provide support to General Manager in identifying and developing new business opportunities and monitoring of competitive context. - Execute new member onboarding as directed by regional General Manager. - High profile attendance in member conferences, meetings, and education programs. - Competitor analysis and reporting. - Management of critical member matters. - Oversight of production reporting. - Other duties as required. Qualifications - Tertiary qualification in Business, Travel & Tourism or Marketing. - 2-4 years of related work experience including industry experience, understanding of the luxury market, prior account management experience, and experience contributing to team performance. - Proficient in Microsoft Office Suite. - Leadership capabilities. - Project management. - Excellent presentation skills. - Interpersonal skills. - Results oriented with a focus on commercial delivery. - Strong quality service attitude and approach. - Self-motivated and energetic. - Champion of company goals and objectives. - Innovation – Forward thinking, curious and creative. - Commercial acumen – negotiation and strategy. - CRM – proficiency in using company platform. - Marketplace Awareness – Current business trend knowledge. - Analytical Skills (intermediate) – Ability to collect and analyze information, problem solve, and make decisions. - Collaboration – Strong skills in inspiring the win-win-win. Requirements - Travel is required, approximately 35%+ of time visiting members, attending events, conferences, and team meetings. - Travel will be primarily domestic but may include some international. Type/Nature of Contacts - Internal: Key job contacts are primarily with other Account Managers and Account Directors, the Marketing Manager, the Account Director Partner Relations, and Market General Manager. - External: Majority of time spent in market with owners & managers.

Role Description The Director of Global Partnerships will oversee the execution and successful delivery of the strategic development plans for the Virtuoso network of preferred global and regional partners within their assigned region(s). This will be carried out with the assistance of an assigned team of account managers. - Manage a portfolio of selected Global & Regional Key Partners in region(s); with the same KPIs as team members. - Lead a team of account managers to achieve the sales strategy goals. - Provide direction and assist in the development of the sales team while intentionally leveraging their effective use of sales skill training. - Define partner growth and engagement objectives with Vertical Leaders and GMs globally. - Lead strategic business planning sessions with account managers and global and regional preferred partners to establish measurable performance goals and define long-term objectives. - Ensure regular reviews and coaching of team on Partner Briefs, specifically S.M.A.R.T objectives. - Schedule in-market visits with account managers to review team member and partner performance. - Operate as a locally embedded representative of Virtuoso, maintaining deep proximity to partner operations by conducting regular in-market visits, property/site validation, establishing relationship-building touchpoints, and ensuring Virtuoso has firsthand understanding of local partner priorities, partner product quality, and local market conditions. - Lead and develop Account Managers as extensions of a global partnership system, ensuring commercial rigor, strategic thinking, and cross-functional collaboration. - Ensure account managers deliver a seamless partner experience with a “One Virtuoso” mindset of shared ownership. - Oversight of select key preferred partner accounts, as necessary. - Act as the internal advocate for assigned account managers, ensuring alignment across all Virtuoso functions (verticals, membership, product). - Serve as a primary source of real-time market intelligence, including competitive dynamics, partner challenges and opportunities, emerging traveler and advisor trends, etc. - Partner with Vertical Discipline leaders to design category-specific strategies, optimize partner programs, deliver expert-informed solutions. - Coordinate cross-functional resources to ensure partners receive relevant expertise, timely execution, seamless partner experience. - Accountable for maximizing partner ROI across all Virtuoso engagement channels to drive revenue growth, advisor activation, program/initiative performance, strategic alignment with partners. - Identify and activate high-value advisor and agency communities aligned to partner objectives. - Collaborate with Membership and Marketing to target the right audiences, drive conversion and engagement, and move beyond broad-based promotion to precision engagement strategies. - Responsible for planning, tracking, and coordinating the delivery of sales KPIs from start to finish. - Act as an escalation point for issues/questions from preferred partners. - Deliver transparent and comprehensive reporting on success-driven metrics. - Understand and stay current on travel trends, tourism, technology, operational best practices, Virtuoso’s diverse customers and Virtuoso’s competitive landscape. - Support global and regional partner events as required. Qualifications - Bachelor’s degree - 7+ years’ experience - Strong commercial acumen, including negotiation and revenue strategy expertise. - Proficiency in CRM platforms for tracking partner engagement. - Proven leadership experience, managing people and/or projects at a senior level. - Deep understanding of regional and global market trends in the luxury travel industry. - Strong analytical skills, with the ability to assess and deliver strategic data-driven decision-making. - Proficient in Microsoft Office Suite - Innovation – Forward thinking, curious, & creative - Leadership – Ability to lead people and/or projects - Marketplace Awareness – Current business trend knowledge - Advanced Analytical Skills – Ability to collect and analyze complex information, problem-solve, and make informed decisions. - Collaboration – Strong skills in inspiring the win-win-win. Requirements - Travel is required approximately 20% - 35% - Travel will be largely domestic but may include some international. Benefits - Competitive salary - Full benefits package, including medical/dental/vision/life - 401(k) savings plan - Equal opportunity employer, dedicated to promoting a diverse workforce.