Bridge Strategies (former KasaHR)

Role Description The Manager, People Services Operations is responsible for leading the delivery and continuous improvement of core People Services operations. The Manager will ensure the accurate, efficient, and compliant administration of employee data, benefits, pension, leave management, and HRIS processes across the organization. - Provides strategic and operational systems oversight of employee records, position control, and workforce data, enabling informed decision-making and organizational effectiveness. - Serves as a subject matter expert as it relates to their HRIS and various additional People Services technology solutions. - Ensures high-quality service delivery, supports policy and process integrity, and drives consistency across the employee lifecycle. - Builds team capability, strengthens operational practices, and collaborates across the organization to align People Services programs, systems, and processes with business needs and regulatory requirements. Qualifications - A Bachelor's degree and/or a CHRP designation, combined with at least 5-7 years' direct experience – ideally within HR at supervisor level, or a combination of education and experience. - Experience in leading & managing ongoing relationships with third-party providers. - Strong knowledge of Enterprise Resource Planning/large systems usage, and records management. - Knowledge of how to interpret Collective Agreement provisions and legislation related to Human Resource policies and procedures. - Direct knowledge and experience with project management & process improvement methodologies such as Lean, Six Sigma, workflow design, and service mapping. - Sound ability to promote and encourage team cooperation, combined with customer service orientation and excellent interpersonal and communication skills. - Proven ability to maintain confidentiality, exercise extreme discretion and navigate sensitive situations successfully. - Other skill sets include budget management, time management, the ability to shift priorities, critical thinking, and negotiation. - A continuous improvement mindset, combining analytical ability to assess and recommend enhanced methods, drive implementation of new procedures, and maintain a high standard of accuracy and attention to detail. Requirements - Strong technology and data management skillsets. - Deep passion for the work that CLBC undertakes and the people they serve. Benefits - Employer-paid extended health and dental plan. - A BC Public Service Pension plan with employer contributions. - Generous vacation plus additional personal days. - Paid maternity/parental/adoption leave. - Life insurance, paid sick days, and, if needed, long-term disability. - Wellness supports, including an Employee and Family Assistance Program. - Professional development funds and resources to encourage continuous learning and skill development. - Access to government discounts on travel and cell services.