• You support the Inside Sales team by leading, coaching, and managing workload distribution and performance • You manage and improve processes for account setup, customer onboarding, billing coordination, documentation, reporting, and sales support • You liaise as a systems expert, ensuring accuracy and consistency across Cobra, Salesforce, Highway, DocuSign, and other platforms • You maintain strong Salesforce and system discipline, keeping account data, activities, billing status, and customer records accurate and up to date • You receive and resolve client and account-related requests efficiently by partnering with internal teams including Pricing, Credit, Receivables, Legal, Implementation, Operations, and Sales • You assist with leadership visibility around open requests, team workload, turnaround times, reporting needs, process gaps, and key support priorities

• You support the Inside Sales team by leading, coaching, and managing workload distribution and performance. • You manage and improve processes for account setup, customer onboarding, billing coordination, documentation, reporting, and sales support. • You liaise as a systems expert, ensuring accuracy and consistency across Cobra, Salesforce, Highway, DocuSign, and other platforms. • You maintain strong Salesforce and system discipline, keeping account data, activities, billing status, and customer records accurate and up to date. • You receive and resolve client and account-related requests efficiently by partnering with internal teams including Pricing, Credit, Receivables, Legal, Implementation, Operations, and Sales. • You assist with leadership visibility around open requests, team workload, turnaround times, reporting needs, process gaps, and key support priorities.

• Responsible for managing the growth, retention, client satisfaction and strategic relationships of all assigned accounts. • Develops strategic growth and retention plans for all assigned existing accounts. • Assists in the implementation of all assigned accounts and owns/manages the client relationship. • Develops and maintains a thorough knowledge of the company’s available services, lines of business, pricing structures. • Translates data into conclusions, develops action plans and executes those plans to produce effective positive results. • Performs other job-related duties as assigned or apparent.

Role Description We are looking for a highly proactive, organized, and results-driven Foreclosure & Lead Management Specialist to lead a distressed property division and oversee the entire sales pipeline. What You'll Do - Department Leadership & Outbound Strategy - Build and manage the Foreclosure & Pre-Foreclosure Department workflows, strategies, and performance standards. - Oversee daily outbound calling campaigns targeting homeowners facing foreclosure or distressed property situations. - Conduct weekly alignment meetings with the Cold Call Team to review performance metrics, address operational challenges, and optimize script conversions. - Continuously improve department workflows, lead handling protocols, and multi-department communication pipelines. - Pipeline & Lead Management - Qualify incoming and outbound leads from multiple marketing channels with a strict focus on speed-to-lead responsiveness. - Handle inbound and outbound phone calls with extreme professionalism, empathy, and strong negotiation techniques. - Set, schedule, and track qualified appointments for the Acquisition Specialists to ensure seamless lead handoffs. - Execute rigorous follow-up campaigns according to company standards to maximize long-term conversion opportunities from aging leads. - CRM Integrity & Administrative Excellence - Maintain 100% CRM accuracy (utilizing RESIMPLI, Podio, or similar platforms), ensuring all communications, appointment statuses, and historical notes are heavily documented. - Monitor pipeline health, tracking lead-to-appointment conversion rates, contact rates, and appointment show rates. - Report key performance metrics and monthly revenue contributions directly to executive management. Qualifications - 3+ years of management or senior experience in real estate investment, inside sales, lead management, or high-volume call center operations. - Proven track record working with foreclosure, pre-foreclosure, or distressed property leads. - Strong leadership capabilities with experience managing appointment setters, virtual assistants, or inside sales agents. - Advanced CRM expertise (experience with RESIMPLI, Podio, GoHighLevel, or Salesforce). - Excellent verbal and written English communication skills with top-tier phone presentation and negotiation abilities. - Highly structured and analytical mindset capable of managing high lead volumes, strict deadlines, and data reporting. - Availability to collaborate fully during U.S. business hours in a remote setting. Technical Skills & Competencies - Expert-Level Experience With: - Real Estate CRM Management (RESIMPLI, Podio, or similar) - Inside Sales & Outbound Calling Strategies - Lead Nurturing & Sales Pipeline Optimization - Key Performance Indicator (KPI) Tracking & Reporting - Appointment Setting & Calendar Coordination - Strong Working Knowledge Of: - Foreclosure & Pre-Foreclosure Timelines - Distressed Property Acquisition Processes - Customer Service & Relationship-Building Practices - Cross-Departmental Workflow Coordination - AI Tools for Sales Automation (e.g., ChatGPT, Claude) Benefits - Salary: $2,000 - $2,500 USD per month. - Work Location: Fully remote position from anywhere in LATAM.