• Provide exceptional customer support by resolving customer issues promptly, efficiently, and professionally. • Elevate systems and processes by observing, analyzing and providing actionable feedback on the support systems, software, and processes. • Share operational insights, areas for improvement, and new ideas to improve customer support practices with senior leadership. • Collaborate across Finance, Sales, and Engineering to learn and adopt new practices. • Help establish and maintain the tracking of key metrics that drive outcomes for customers including response times, quality of responses, customer satisfaction, and renewal rates. • Conduct implementation calls, configure customer solutions, and deliver product training sessions to help customers successfully onboard and begin using their software solutions. • Serve as the primary point of contact and manage relationships with key clients to ensure ongoing success and satisfaction, including Spanish speaking clients in Puerto Rico.

• Courses will be taught in Spanish. • Candidates must be fluent in both English and Spanish and pass a fluency test. • APUS faculty demonstrate a strong commitment to learning, teaching, interaction with students and faculty, service to our communities of practice, and scholarship. • Bilingual faculty (English/Spanish) effectively communicate in both languages, both verbally and in writing, to support our diverse student population. • Faculty play a vital role in creating a rewarding online learning experience for students by engaging them, challenging them, and supporting them. • They contribute to and participate in a range of activities related to effectiveness and excellence in teaching and student retention. • Faculty members maintain expertise in their discipline, adhere to APUS guidelines, processes, and methods, and remain responsive to mentoring and coaching that fosters ongoing professional growth.

Role Description We are currently hiring Remote Customer Service Representatives across Mexico to support growing US-based customer support operations. This is a fully remote position for experienced customer service professionals with strong English communication skills, previous US BPO/call center experience, and the ability to thrive in fast-paced support environments. Compensation - $5 USD per hour - Paid weekly in arrears - Independent Contract Technical Requirements (Essential) To be considered, candidates must meet all technical requirements below: - Windows 11 PC (Mac not supported) - 16 GB RAM - Dual monitors - Webcam - i5 processor and up - Fibre internet with a wired connection (Ethernet cable) - Backup power solution - Microsoft Teams / Office 365 - Headset Applications that do not meet the minimum technical requirements may not move forward in the process. Hiring Process To ensure fairness and consistency, all applicants must complete every stage of the hiring process. Our process includes: - Resume and Prescreen Questionnaire Review - One-Way Video Interview - Live Interview - Final Interview Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes/CVs must be submitted in English to be considered for the position. Requirements What We’re Looking For: - Previous US BPO / call center experience - Excellent spoken and written English - Strong customer service and communication skills - Experience handling inbound and/or outbound customer interactions - Ability to multitask and work efficiently across multiple systems - Professional, reliable, and detail-oriented mindset - Comfortable working in structured remote environments Experience Backgrounds We Welcome - Customer Support - Healthcare Support - Technical Support - Billing Support - Sales Support - Appointment Scheduling - Collections - Administrative Support - Live Chat / Email Support - Retention / Escalations - Call Center / BPO Environments Please note: Due to the volume of applications, only candidates who fully complete all required steps will be considered for advancement. Incomplete applications may automatically be removed from consideration. If you are an experienced customer service professional looking for long-term remote opportunities with growing international teams, we encourage you to apply.

Role Description Bilingual Customer Service Representatives are required to be fluent in English and Spanish, answering incoming calls to the Groceries to Go call center and making outgoing calls to New Yorkers referred to the program. The Healthy Eating Unit within the New York City Health Department’s Bureau of Chronic Disease Prevention is seeking a Bilingual (Spanish) Customer Service Representatives (CSR) to be part of the Groceries to Go program call center. Groceries to Go is a program that helps support food access and nutritious eating by providing participants with monthly credits to purchase groceries from an online platform. - Screen New Yorkers for Groceries to Go program eligibility. - Enroll eligible New Yorkers in the program. - Support Groceries to Go participants in using the program. This position will be housed within the Bureau of Chronic Disease Prevention (BCDP) which strives to reduce the burden of chronic disease, including heart disease, obesity, and cancer, among New Yorkers. BCDP focuses on nutrition, tobacco use, the built environment, screening for cancer, and reducing the incidence and impact of hypertension. - Address the impact of structural racism and other injustices that are a root cause of the inequitable prevalence, treatment, and outcomes of chronic diseases in communities of color and among other marginalized communities. - Work with partners in government and the community to employ evidence-based policies, programs, communications, and research aimed at shifting environments, changing systems, and promoting health equity. Qualifications - Oral and written fluency in Spanish. - Excellent interpersonal and communication skills. - Ability to work in multi-cultural settings with racially, ethnically, and socioeconomically diverse populations. - Experience in customer service. - Ability to use multiple technological platforms. - Detail-oriented. - Experience with resource navigation. - Experience with Salesforce platform. - Experience with benefits enrollment. Requirements - Employment is contingent upon the successful completion of a background check. Benefits - Public Service Loan Forgiveness (PSLF) eligible employer. - Generous Paid Time Off (PTO) policy. - Medical, dental, and life insurance with low or no employee contribution. - A retirement savings plan with generous employer contribution. - Flexible spending medical and commuter benefits plan. - Meaningful work at an organization striving to advance health equity and social justice.