TRAC Recruiting

• Design, develop, test, and support AWS Serverless applications using C#/.NET that integrate with third-party PMS and loyalty system APIs • Build SQS-driven processing workflows for guest authentication, room charge transactions, configuration updates, and loyalty enrollment requests • Develop integrations with REST and SOAP APIs, including OAuth2/Cognito authentication, token lifecycle management, and secure credential storage through AWS SSM Parameter Store • Create and maintain DynamoDB schemas supporting configuration management, session persistence, and token storage • Write and maintain unit tests using modern mocking frameworks • Utilize AI-powered development tools such as GitHub Copilot and agentic coding assistants to streamline development, improve efficiency, and reduce repetitive work • Partner with engineering, product, and UX teams to translate business requirements into scalable, high-performing platform capabilities • Diagnose and resolve issues within distributed serverless production environments • Participate in peer code reviews and help establish consistent engineering standards across integration services • Contribute within an Agile development environment operating on two-week sprint cycles • Ensure security best practices are embedded throughout the SDLC, including secure handling of PII, credential protection, and data masking techniques • Participate in an on-call support rotation.

• Architect, design, and implement scalable, secure, cloud-native solutions within AWS across multi-tenant, high-transaction environments • Design and maintain event-driven and serverless architectures using AWS technologies such as Lambda, DynamoDB, EventBridge, API Gateway, and Step Functions • Partner with architects and senior engineering leaders to define technical strategy and provide architectural guidance across teams and initiatives • Drive end-to-end ownership of solutions from requirements gathering and system design through deployment and operational support • Champion security-first engineering practices, ensuring compliance and proper handling of sensitive data across all services • Establish and evolve engineering standards, patterns, and best practices that scale with the organization • Mentor engineers at all levels and foster a culture of technical excellence, innovation, and continuous learning • Lead cross-functional initiatives with Product, UX, and Engineering teams to deliver business outcomes • Leverage AI tools and repeatable AI-assisted workflows to improve development speed, quality, and engineering efficiency • Optimize software and infrastructure performance to reduce operational costs and cloud spend • Support vendor and technology partner relationships • Participate in Agile development processes, including two-week sprint cycles • Participate in an on-call rotation as needed

• Identify new business opportunities by understanding the needs and eligibility of prospect companies. • Prospect and pursue net new business by building & managing a strong pipeline for an aggressive GTM strategy. • Sell customized workforce solutions that are aligned with a company's seasonal cycles and long-term needs. • Maximize net new logo acquisition through strategic prospecting. • Monitor market trends and conditions as well as proactively follow competitor activity to refine marketing strategies.

• Manage customer relationships for on-premise and cloud-based accounts by creating and maintaining a deep customer rapport, driving strategic retention, conversion, and expansion across each client relationship. • Become a subject matter expert (SME) of their Laboratory Information Software (LIS) by maintaining a deep understanding of its configuration, workflows, and integration capabilities to advise clients and internal stakeholders effectively. • Develop and execute customer-success playbooks that leverage data insights and automation to scale account engagement and improve lifecycle outcomes. • Maintain accurate, consolidated, and hygienic customer data by tracking key health indicators, renewal milestones, and usage trends to proactively address risk and uncover opportunities. • Advocate for customer needs and influence the product roadmap by collaborating cross-functionally with Product Management, Implementation, and Customer Success teams. • Design enablement initiatives and leveraging learning-management tools to maximize user proficiency and value realization by managing, identifying and addressing training or adoption gaps. • Support both client growth and internal strategy by providing feedback and analytics into actionable insights by monitoring and communicating pivotal changes in customer health. • Drive customer renewals and contract expansions by providing solutions to evolving client requirements and ensuring long-term partnership success. • Ensure delivery of quality and consistency with best practices and configuration standards at assigned accounts to support project scope and configuration needs.

• Develop and execute a sales strategy to target golf courses, country clubs, and private clubs. • Consult with clients to understand seasonal labor challenges across golf course maintenance, agronomy, clubhouse, and hospitality operations. • Build and maintain strong relationships with General Managers, Club Managers, Superintendents, Directors of Agronomy, HR leaders, and Operations executives. • Sell customized H-2B visa workforce solutions aligned to clubs seasonal cycles, peak demand periods, and long-term staffing needs. • Attend and represent company at golf and club industry events, trade shows, association meetings, and regional networking opportunities. • Partner with internal operations, recruiting, and compliance teams to ensure smooth client onboarding and high ongoing satisfaction. • Be a trusted industry advisor by educating clients on workforce planning, compliance, and best practices related to the H-2B program.

• Own the entire sales cycle for new customers, from the initial prospecting and qualification to complex negotiations and contract close. • Become a product expert to understand the product's technical workings and practical business application. • Work closely with the marketing team to qualify inbound leads and represent the company at industry events. • Have a positive interactive working relationship with Product Management and Product Engineering to resolve issues and to communicate customer needs for future product enhancements. • Maintain up-to-date and accurate sales forecast on a weekly cadence. • Successfully navigate customer procurement and legal processes for initial contracts. • Use appropriate business acumen for all levels of the account, including the C-Suite. • Seamlessly transition newly closed accounts to the Customer Success and Account Management team post-implementation for ongoing management and expansion. • Work closely with the sales engineering team to achieve technical wins.

• Collaborate with cross-functional, distributed teams to deliver high-quality software solutions. • Design and develop high performing healthcare systems critical to patient care. • Lead technical initiatives with scalability, reliability, and maintainability. • Mentor team members and provide constructive feedback through code reviews and pull requests. • Support occasional client-related issues and gain deep expertise in their application.

• Maintain and reconcile general ledger accounts • Prepare and post journal entries accurately and on schedule • Assist with month-end and year-end close processes • Support preparation of financial statements and internal reporting • Initiate and track electronic payments, transfers, and deposits • Monitor daily cash activity and bank balances • Prepare cash position reports and support cash flow forecasting • Investigate and resolve discrepancies • Perform timely reconciliations for bank accounts, balance sheet accounts, and other key financial data • Ensure proper coding, approvals, and adherence to company policies • Process vendor invoices, expense reports, and payment runs • Maintain vendor records and support vendor inquiries • Support payroll reconciliations and compliance reporting • Assist with payroll processing and payroll journal entries • Coordinate with HR on employee changes and payroll updates

• Develop and execute a sales strategy to grow business within the hospitality and tourism industries. • Utilize existing relationships with hotels, restaurants, and franchise leadership (Owners, GMs, HR, Operations, and Finance) to generate and close new business. • Use relationship-based selling to identify, pursue, and convert new hospitality accounts. • Attend and represent company at hospitality and tourism industry events, conferences, trades shows and networking events. • Sell customized H-2B visa workforce solutions aligned to their seasonal cycles, peak demand periods, and long-term staffing needs. • Partner with internal operations, recruiting, and compliance teams to ensure smooth client onboarding and high ongoing satisfaction. • Be a trusted industry advisor by educating clients on workforce planning, compliance, and best practices related to the H-2B program. • Maintain accurate pipeline for activity, forecasts, and client documentation in the CRM system.

• Act as a subject matter expert in the end-to-end finance workflow by providing guidance to internal teams and external partners. • Work with finance to translate a defined product vision into a clear and actionable roadmap. • Work closely with engineering teams to define product requirements, prioritize initiatives, and drive agile development cycles. • Oversee the development of financial workflows by driving speed and success. • Collaborate with stakeholders and cross functional teams to define strategies, solidify alignment, and drive outcomes. • Work with Finance to develop and track KPIs to measure the success and impact of solutions. • Partner with internal teams to communicate product value and execute strategies. • Understand and translate technical concepts into business value. • Drive cross-functional teams, lead without direct authority, and foster a product culture. • Help shape product strategy and portfolio management to align with long-term business goals.