Role Description We are currently hiring Remote Customer Service Representatives across Mexico to support growing US-based customer support operations. This is a fully remote position for experienced customer service professionals with strong English communication skills, previous US BPO/call center experience, and the ability to thrive in fast-paced support environments. Compensation - $5 USD per hour - Paid weekly in arrears - Independent Contract Technical Requirements (Essential) To be considered, candidates must meet all technical requirements below: - Windows 11 PC (Mac not supported) - 16 GB RAM - Dual monitors - Webcam - i5 processor and up - Fibre internet with a wired connection (Ethernet cable) - Backup power solution - Microsoft Teams / Office 365 - Headset Applications that do not meet the minimum technical requirements may not move forward in the process. Hiring Process To ensure fairness and consistency, all applicants must complete every stage of the hiring process. Our process includes: - Resume and Prescreen Questionnaire Review - One-Way Video Interview - Live Interview - Final Interview Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes/CVs must be submitted in English to be considered for the position. Requirements What We’re Looking For: - Previous US BPO / call center experience - Excellent spoken and written English - Strong customer service and communication skills - Experience handling inbound and/or outbound customer interactions - Ability to multitask and work efficiently across multiple systems - Professional, reliable, and detail-oriented mindset - Comfortable working in structured remote environments Experience Backgrounds We Welcome - Customer Support - Healthcare Support - Technical Support - Billing Support - Sales Support - Appointment Scheduling - Collections - Administrative Support - Live Chat / Email Support - Retention / Escalations - Call Center / BPO Environments Please note: Due to the volume of applications, only candidates who fully complete all required steps will be considered for advancement. Incomplete applications may automatically be removed from consideration. If you are an experienced customer service professional looking for long-term remote opportunities with growing international teams, we encourage you to apply.

Role Description Bilingual Customer Service Representatives are required to be fluent in English and Spanish, answering incoming calls to the Groceries to Go call center and making outgoing calls to New Yorkers referred to the program. The Healthy Eating Unit within the New York City Health Department’s Bureau of Chronic Disease Prevention is seeking a Bilingual (Spanish) Customer Service Representatives (CSR) to be part of the Groceries to Go program call center. Groceries to Go is a program that helps support food access and nutritious eating by providing participants with monthly credits to purchase groceries from an online platform. - Screen New Yorkers for Groceries to Go program eligibility. - Enroll eligible New Yorkers in the program. - Support Groceries to Go participants in using the program. This position will be housed within the Bureau of Chronic Disease Prevention (BCDP) which strives to reduce the burden of chronic disease, including heart disease, obesity, and cancer, among New Yorkers. BCDP focuses on nutrition, tobacco use, the built environment, screening for cancer, and reducing the incidence and impact of hypertension. - Address the impact of structural racism and other injustices that are a root cause of the inequitable prevalence, treatment, and outcomes of chronic diseases in communities of color and among other marginalized communities. - Work with partners in government and the community to employ evidence-based policies, programs, communications, and research aimed at shifting environments, changing systems, and promoting health equity. Qualifications - Oral and written fluency in Spanish. - Excellent interpersonal and communication skills. - Ability to work in multi-cultural settings with racially, ethnically, and socioeconomically diverse populations. - Experience in customer service. - Ability to use multiple technological platforms. - Detail-oriented. - Experience with resource navigation. - Experience with Salesforce platform. - Experience with benefits enrollment. Requirements - Employment is contingent upon the successful completion of a background check. Benefits - Public Service Loan Forgiveness (PSLF) eligible employer. - Generous Paid Time Off (PTO) policy. - Medical, dental, and life insurance with low or no employee contribution. - A retirement savings plan with generous employer contribution. - Flexible spending medical and commuter benefits plan. - Meaningful work at an organization striving to advance health equity and social justice.

Role Description To join our team as a Bilingual Home Energy Assessor (Senior Field Specialist). In this role, you will deliver residential energy assessments and support energy-saving home improvement projects for customers in Clackamas County, Oregon. This role combines hands-on home inspections with customer service built on trust, clear communication, and accountability. - Complete in-home energy assessments, document opportunities to save energy and lower utility costs, and support weatherization and HVAC upgrade projects from start to finish. - Coordinate contractors, review bids and invoices for eligibility, and participate in occasional community outreach to help homeowners learn about available programs. Ideal candidates are bilingual in English and Spanish, enjoy working directly with people in their homes, and have experience in home inspections, energy efficiency, residential construction, or HVAC. This role is especially focused on serving low-income households and helping homeowners understand the process and complete required paperwork. This is a remote position with frequent field work. Ideal candidates live in the Clackamas County region or Portland Metro. Here at CLEAResult, success means you are resourceful, resilient, and kind. For this career opportunity, you’re a great fit if you can: - Conduct home energy assessments and basic quality checks in occupied homes. - Communicate clearly with English- and Spanish-speaking homeowners in person, by phone, email, and written reports. - Inspect insulation, weatherization, and existing electrical or natural gas HVAC equipment. - Document findings and write Home Energy Assessments that outline repairs and upgrades. - Review contractor bids and invoices for program eligibility. - Submit reports, forms, and invoices accurately and on time. - Participate in occasional community outreach events to explain energy-saving programs. Qualifications - Bilingual skills in English and Spanish (required). - 4-8 years of relevant work experience in home performance, energy efficiency, inspections, or other in-home customer-facing roles. - Knowledge of residential building systems, HVAC, and energy efficiency measures. - Strong written and verbal communication skills in both English and Spanish (required). - BPI Certification (required). - Strong customer service skills and the ability to explain technical information in plain language. - Good organizational skills and attention to detail. - Comfort working independently in the field and managing a schedule. Requirements - Valid driver’s license, clean driving record, and reliable transportation. - Ability to occasionally work evenings or weekends for outreach events. - Ability to work in residential environments including attics, crawlspaces, and variable field conditions. - Ability to pass a background check and drug screening (including THC) prior to hire. Benefits - Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours. - 401(k) with company match. - Paid vacation, sick, personal and parental leave time. - Paid Volunteer Time: giving back to our communities is important to us. - Employee Recognition Program – convert your recognition points into gift cards. - Employee Assistance Program – offers benefits to help you manage daily responsibilities. - Access to on-demand training courses to advance further in your career.

Role Description We are seeking a customer-focused, energetic, and self-motivated individual to join our team as a Bilingual Central Intake Specialist (English/Spanish) working remotely. In this role, you will be the first point of contact for families exploring ABA therapy services with Proud Moments. You’ll guide them through the intake process with empathy and professionalism, ensuring a smooth and supportive experience from the initial inquiry to onboarding. Key responsibilities include: - Responding to inquiries and managing incoming leads - Conducting intake calls - Performing administrative tasks such as insurance verification - Understanding Proud Moments’ services and clearly communicating to families seeking care - Providing support across several geographic areas, with standard working hours from 9:00 AM to 5:00 PM Eastern Time, Monday through Friday - Advocating the benefits of maximizing prescribed hours for optimal service and utilization - Accelerating access to ABA services by confirming that clients have received a professional evaluation and prescription for ABA services - Ensuring proper reimbursement for ABA services by securing insurance authorization with our internal team - Maintaining ERM system including Client Intake process, document classification, client labels, client schedule settings, and initial recurring schedules - Confirming session start dates with all applicable parties - Transitioning ongoing management of case to internal resources Qualifications - High School Diploma or GED - 2+ years of experience in a healthcare related intake role - Fluent in written and spoken English and Spanish to support Spanish-speaking clients - Good understanding of HIPAA and how it applies to handling protected health information (PHI), patient confidentiality, and secure communication practices - Effective administration skills - Excellent written and verbal communication skills - Highly computer literate with capability in email, MS Office, Smartsheet, and related business and communication tools - Fantastic organizational and time management skills - Strong decision making and problem-solving skills - Meticulous attention to detail - Strong soft skills - personable, engaging, and professional - Flexibility to accommodate various US time zones, with a preference for those who can work on East Coast hours (Monday - Friday, 9 AM ET - 5 PM ET) Benefits - Competitive pay commensurate with your education, experience, and location - Meaningful work-life balance with Monday-Friday schedule - Generous paid time off - Comprehensive benefits package, including: - Medical, dental, and vision coverage - 401K retirement savings program - Employee Assistance Program