Requisition Number: 2371206 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The People Experience Specialist is responsible for providing end-to-end support to employees and managers on HR-related queries while ensuring high standards of customer experience, process adherence, and operational excellence. The role also includes floor support, knowledge sharing, and continuous improvement initiatives. Primary Responsibilities: - Answer calls from Associate Specialists who contact the SME line - Educate Associate Specialists on each contact by showing them where to locate the answers to their questions - Act as a "Supervisor" for escalated calls; take needed action to course correct and diffuse the situation - Identify team training opportunities and trends via SME line to reduce volume - Seize and act on opportunities to provide operational feedback to Associate Specialists to educate, course correct and reduce call volume - Identify and communicate SME line call patterns/trends to leaders - Work in partnership with Quality and Training team to learn from each other, discuss trends identified via SME line and to provide recommendations for improvement needs - Contribute to team meeting topics to educate the team, reduce calls to SME Line, and improve the overall customer experience. Some examples include but are not limited to: - Share themes or tips - Educate team on recent hot topic (received from SME line interactions) - Go through a case study - Solicit feedback on a specific process - Represent Employee Center, in partnership with Operational Support Analyst, in assigned monthly partner meetings (i.e., Disability and Leave Services, Payroll, HR Ops etc.) - Build SME knowledge become a "go-to" for leadership and team on hot topics, questions, concerns within assigned domain - Anticipate the team's questions and informational needs - Gather insights and solicit feedback routinely from the team on peak trends or hot topics - Ex. Solicit feedback on W-2 solution following W-2 season and share with business owner. Follow other peak events - Partner with leader on learnings, concerns and impacts to team - Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: - Any course or Equivalent experience - College Graduate, College Undergraduate, Highschool Graduate or SHS Graduate - 1+ years experience of working knowledge of Employee Center policies and procedures - 2+ years of experience call center - Ability to consistently meet or exceeds performance metrics and expectations - Intermediate level of proficiency with all Employee Center contact channels and systems - Ability to analyze problems and situations to uncover root causes - Ability to develop and maintain productive relationships within the team - Ability to contribute to the team's success by looking for and acting upon ways to streamline processes and accomplish team goals - Ability to promote teamwork and collaboration within the team - Organized with solid attention to detail - Ability to multi-task and demonstrate solid follow-up - Night shift - US Holiday Key Competencies: - Solid communication skills (especially email writing and interpretation of queries) - Good understanding of US HR processes and policy interpretation - Proficiency in Microsoft Office Suite - High adaptability and flexibility in dynamic work environments - Solid sense of integrity, ownership, and empathy At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.

Role Description We are currently searching for an experienced manager to join our team in Germany to lead and refine our HR processes, ensuring they align with our global strategy and support our talented workforce. This role offers the opportunity to drive HR process improvements, optimize operations, and collaborate across diverse teams. What You Will Do - Employee Lifecycle and Administration: - Manage HR processes throughout the entire employee life cycle, from onboarding to contract management, leave management, and offboarding. - Be the main point of contact for our employees and provide operational HR advice and support on a broad range of topics, including company regulations and policies, local labor law aspects, terms of employment, benefits, visa matters, etc. - Maintain and update staff records in internal systems (e.g., leave tracking, and document management). - Prepare employment contracts, contract amendments, reference letters, terminations, and other certificates. - Payroll Management: - Collaborate with Finance and Accounting teams to reconcile payroll data and resolve discrepancies. - Collate payroll data and transmit input, perform required reviews/sign-off on the applicable payroll. - HR Projects: - Lead and support HR projects, including Compensation & Benefits, HR Data Analytics, and HR Controlling. - Generate reports and analyze HR data to identify trends, insights, and areas for improvement. - Provide data-driven recommendations to support decision-making processes within the HR department and across the organization. - Collaborate effectively with wider HR teams across HRBPs, Talent Acquisition, and Finance to ensure efficiency and effectiveness in all employee processes. Qualifications - Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field. - At least 5-7 years of experience in HR operations, with a track record of progressive responsibility. - Strong expertise in HR systems (e.g., HiBob) and process optimization. - Knowledge in HR controlling, Compensation & Benefits structures, and leveraging data analytics. - In-depth knowledge of German labor laws; international experience is a plus. - Proficiency in German and strong communication skills in English (both spoken and written). - Proven ability to work in a fast-paced, global environment, managing multiple priorities effectively. - Analytical agile mindset with a focus on detail and a commitment to continuous improvement. Benefits - Support your long-term financial security with our Allianz Corporate Pension Scheme. - Pick what matters most to you in our Personalized Benefits Platform, with a budget of €100/month: mobility support (BVG/HVV), internet allowance, daycare subsidy, Urban Sports Club membership, personal development, and shopping vouchers. - Support your mental well-being with our Nilo Health Workplace Mental Health Solution. - Boost your professional knowledge with our annual training budget & internal webinars, and level up your language skills through our German/English classes. - Recharge with 27 paid vacation days + 3 Wellness days throughout the year, in addition to the public holidays. - … and even more reasons to join us!

• Execute a seamless, engaging new hire experience for our clinical population, coordinating closely with cross-functional partners to ensure new hires are set up for success from pre-hire through their first weeks at Lyra • Deliver and refresh the New Hire Orientation (NHO) presentation, ensuring it reflects current programs, culture, and resources • Own pre-hire and post-hire task execution, including assigning onboarding path assignments in WorkRamp, monitoring the I-9 process, ensuring assignment and acknowledgment completion of the Employee Handbook and Global Code of Conduct, background check coordination and monitoring, and new hire kit preparation • Maintain and continuously improve the clinical onboarding program in partnership with the People Ops and Clinical Ops team, incorporating feedback and best practices to strengthen retention and engagement for new hires • Execute Workday business processes with a high standard of accuracy and timeliness, including job changes, geo-location updates, name changes, and other org changes • Serve as a reliable point of contact for employees, managers, clinical leads, and HRBPs who need support navigating Workday business processes, escalating complex issues as appropriate • Contribute to clear documentation of Workday processes, helping to build transparency and consistency for cross-functional partners • Own and execute a structured, compliant offboarding process for departing employees in Workday, ensuring data integrity throughout employee transitions • Coordinate with relevant teams to manage system deactivations, exit interview logistics, and accurate documentation, maintaining audit-readiness at all times • Support in analyzing offboarding trends to surface retention-related insights for the broader People Team • Serve as a trusted, responsive resource for employees by addressing HR inquiries submitted through Workday tickets, providing timely and accurate guidance • Maintain and update the People Operations knowledge bases in Workday (and Zendesk where applicable), ensuring articles reflect current processes, policies, and FAQs • Support the broader HR Bot enablement strategy by keeping clinical-specific knowledge base content current and contributing to trend analysis from ticket interactions to reduce recurring inquiries over time • Demonstrate measurable impact by reducing ticket volume through proactive knowledge base updates and seamless escalation of complex cases to the appropriate team members • Administer and troubleshoot compliance training assignments, including harassment prevention and California Workplace Violence training, ensuring completion and accuracy • Partner with People Operations and Compliance team members on compliance-related operational tasks, serving as a reliable execution resource for clinical-specific compliance workflows • Maintain accurate and secure personnel records in accordance with all legal, regulatory, and data privacy requirements • Participate in special initiatives that advance People Operations priorities, including process improvement efforts, new tool implementation, and automation and AI exploration

• Take ownership of core People Operations topics and drive their sustainable development. • Identify weaknesses in existing people processes and eliminate manual work. • Develop reporting and dashboards for data-driven management. • End-to-end ownership of projects: responsibility from analysis and design through to implementation. • Actively contribute in a team with flat hierarchies and a high degree of personal responsibility.