Role Description This employee performs monthly vent check assessments in a timely and professional manner. They are generally responsible for the completion of the vent check assessment and supply order. The employee is also responsible for logging and tracking appropriate patient/vent information. - Performs remote vent checks in a timely and professional manner - Generally responsible for completing vent checks, logging information following the correct processes in place, and communication to the centers and Regional Healthcare Managers - Provides patient education as an intricate part of the patient care activity according to the patient need and Lincare policy - Maintains current knowledge of respiratory homecare techniques and relevant respiratory therapy concepts - Follows applicable policies and procedures of the Safety & Regulatory Manual regarding General Safety, OSHA (includes the proper use of Personal Protective Equipment), DOT (driving safety), FDA, and Emergency Planning - Represents Lincare through professional personal appearance, patient care activities, and content of written reports - Facilitates prescription collection - Maintains patient records in complete and organized manner in compliance with accreditation standards Qualifications - Familiar with equipment and services provided in the home healthcare setting or other experience in patient care - Required - Must complete 1 week of field training with a center RT - Level 1 - Familiar with equipment and services provided in the home healthcare setting or other experience in patient care - Level 2 - Minimum, two years of experience in home healthcare - Level 3 - Minimum, three years of experience in home healthcare - May be involved in training of other Healthcare Specialists Requirements - Must have excellent human relations skills to interface with doctors, other referral sources and patients - Must be computer literate Licenses and Certifications - Must have completed all training/education required to obtain requisite certification, registration, and/or license described below - Must be a clinician authorized within his/her scope of practice (as established by applicable state law or if none, by the applicable national board) to provide all patient care services offered by Lincare from time to time - Will be required to obtain additional State licensing for States assigned - Must remain certified, registered, or licensed by the applicable state and/or national board governing his/her clinical practice or as otherwise permitted by law

• Own critical early customer moments, ensuring seamless, high-quality experiences that build trust and drive customer retention • Anticipate and resolve friction proactively, guiding customers through key moments with clarity and confidence • Deliver polished, thoughtful interactions that reflect Quince’s standards across every touchpoint • Make sound, business-aware decisions in ambiguous or time-sensitive situations • Partner cross-functionally with Product, Operations, Logistics, and Marketing to resolve issues and improve the end-to-end experience • Identify patterns and root causes, translating customer signals into actionable improvements • Define and establish Concierge standards, playbooks, and ways of working as a founding member of the team

Role Description CTG is seeking an advanced support technician that displays superior performance in their role. The Senior support technician connects well with customers and clients while maintaining role model performance metrics. They will serve as a coach and mentor to Junior support technicians. The Senior support technician will also work one on one with the IT staff of clients in order to broaden troubleshooting and increase first level resolution. The Senior support technician will also be responsible for the creation and maintenance of knowledge base articles. - All responsibilities of a support technician - Help lead the support technicians to resolutions and coach/train as needed - Monitor support technician Real Time Adherence in Calabrio and offer support, assistance, and guidance as needed - Process web/email tickets efficiently to satisfy client-specific SLAs - Monitor ACD tickets to ensure that client-specific SLAs are met - Review support technician calls and tickets to measure for quality - Create client-specific documentation to assist support technicians in proper handling, resolution, or escalation of tickets - Maintain the accuracy of client-specific knowledge bases, survival guides, and all supplemental training materials - Serve as primary incident manager or point of escalation and point of contact for specific clients as needed - Serve as a mentor and/or trainer to support technicians - Provision accounts per client-specific requirements - Create distribution lists and shared inboxes in O365 - Perform other responsibilities as assigned Qualifications - Role Model attendance and performance metrics - Willingness to communicate in chat to help, encourage and guide peers - Initiative to look for opportunities for the team and individuals to improve and a willingness to share their ideas - Possess a positive and upbeat attitude that drives high team morale - Possess an aptitude to mentor and coach others - Reads and replies to emails in a timely and efficient manner - Motivated to have superior statistics on the Team Productivity Report - Ability to recognize high issues and understands how to handle them with urgency - Connects effortlessly with customers and co-workers - Willingness to take on a variety of duties on as needed basis depending on business needs - Willingness to learn new things and take on challenges - CompTIA+, Network+, or other certifications are preferred - Experience with provisioning accounts in Active Directory, Azure, O365 - Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. Requirements - CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. Benefits - The expected base salary for this position is up to $25.00/hour. - Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. - In addition to salary, a competitive benefit package is also offered.

• Contact dormant leads via phone to invite them to a paid event • Meet daily targets for sales performance and ticket sales • Use sales skills to persuade leads to purchase tickets • Maintain accurate records of calls made and follow-up actions • Collaborate with the sales team to achieve overall sales targets • Develop and implement strategies to improve sales performance • Analyse sales data to identify trends and areas for improvement • Provide regular updates on sales performance to the team and management • Stay up-to-date with company promotions and product offerings