Quince

• Directly manage and develop onsite recruiting team members • Act as the primary talent partner to Warehouse General Managers • Oversee high-volume hourly warehouse hiring and professional recruiting • Build and execute strategies for seasonal ramp-ups • Personally lead select mid-to-senior level warehouse management searches • Establish Quince as an employer of choice through community sourcing • Continually improve hiring processes ensuring a fast candidate experience • Track and evaluate funnel health, cost-per-hire, cycle times, and recruiter productivity

• Build proactive talent pipelines across Product, Engineering, Corporate, Merchandising, Marketing, Creative, and other business functions • Conduct market mapping to identify target companies, talent pools, and competitive landscapes • Research talent markets, competitor companies and talent pools • Build market intelligence to enable recruiters and hiring leaders to find exceptional, high-performing talent; Surface market insights, competitive intelligence, and hiring trends to recruiting partners • Leverage data and market intel to develop strong opinions on top feeder companies, schools and candidate backgrounds • Support high-priority executive and hard-to-fill searches with deep research and talent intelligence

• Qualifying all inbound leads and proactively prospecting across various territories in the U.S. • Generating new business opportunities and fostering relationships. • Accurately documenting all interactions in CRM system for seamless handoff to sales team. • Attending quarterly Trade Shows for live lead generation.

• Own critical early customer moments, ensuring seamless, high-quality experiences that build trust and drive customer retention • Anticipate and resolve friction proactively, guiding customers through key moments with clarity and confidence • Deliver polished, thoughtful interactions that reflect Quince’s standards across every touchpoint • Make sound, business-aware decisions in ambiguous or time-sensitive situations • Partner cross-functionally with Product, Operations, Logistics, and Marketing to resolve issues and improve the end-to-end experience • Identify patterns and root causes, translating customer signals into actionable improvements • Define and establish Concierge standards, playbooks, and ways of working as a founding member of the team

• Support daily U.S. customs filing operations for Quince-managed import shipments. • Assist with preparing, reviewing, and validating shipment data required for customs entry filing. • Monitor shipment status and help resolve customs clearance exceptions in a timely manner. • Coordinate with internal teams, customs brokers, carriers, and external supply chain partners to support timely release of goods. • Review shipment documentation for completeness and escalate missing or inaccurate data. • Support timely transmission and follow-up of customs filing data, including entry-related information and partner updates. • Help maintain accurate operational records, shipment trackers, and customs filing documentation. • Support internal audit activities by gathering entry data, shipment records, and supporting documentation. • Assist with daily and weekly reporting on customs filing volume, clearance status, and operational exceptions. • Escalate customs clearance risks, data gaps, or operational bottlenecks to senior team members. • Learn and apply Quince’s customs compliance procedures, internal controls, and operational

• Scout for vendor partners in Sri Lanka who can manufacture high quality Intimates/Lounge/Swim with fast production lead time • Pitching and on-boarding vendor partners in speed with clear criteria around the initial test period • Drive excellence in partner operations for existing supplier relationships • Manage capacity at a supplier and style level to keep pace with company growth and scale • Resource in speed any materials that can effectively improve product cost, quality and speed as options for scaling order • Have solid open costing breakdown experience from brand or manufacturer side • Act as an Ambassador to our partners in all interactions • Drive for higher hit-rate launches through product excellence and faster development times by identifying bottlenecks and proposing solutions • Have a clear strategic, commercial understanding of the sourcing landscape and trade benefits

• Own each customer interaction from start to finish, ensuring clarity, care, and confidence. • Resolve issues with empathy, turning challenges into positive experiences. • Navigate tools efficiently while keeping the human touch. • Share insights and recurring patterns to help improve the experience. • Become a product expert to guide customers authentically.

• Own design for the Quince direct mail program end to end, setting the visual direction and ensuring consistency across all campaigns • Design print marketing assets, including mailers, catalogs, inserts, and other formats, aligned with brand standards and customer acquisition and retention goals • Translate marketing objectives, audience insights, and testing strategies into compelling visual layouts • Maintain a strong sense of typography, composition, and hierarchy to create clear, engaging, and elevated designs • Ensure all creative reflects a premium, considered aesthetic • Partner with the Marketing lead to track performance and ensure mail pieces hit targets, using results to inform and iterate on design decisions • Own the full production design process for direct mail, from initial layouts to print-ready files to print proofing • Prepare and deliver precise, production-ready artwork including bleeds, trims, color profiles, and print specifications • Partner with print vendors to ensure technical accuracy, feasibility, and quality across all formats • Review proofs (digital and physical) and manage revisions to ensure final output meets brand and production standards • Maintain strict attention to detail across all files to minimize errors and reprints • Support rapid A/B testing cycles by producing multiple creative variations efficiently • Collaborate with growth and marketing team to implement test learnings into new creative iterations • Balance speed with quality, ensuring that performance-driven outputs still meet a high bar for design and brand expression • Track and organize variations to ensure clarity across testing cycles • Develop and maintain scalable templates and systems for direct mail production • Standardize file setup, specs, and workflows to improve efficiency and reduce turnaround time • Identify opportunities to streamline production processes while maintaining quality • Ensure version control and organization across all creative assets • Partner closely with Growth and Marketing teams to align on testing strategy, performance goals, and timelines • Collaborate with external print vendors and internal stakeholders to meet deadlines and production requirements • Communicate clearly and proactively on timelines, constraints, and deliverables, with a strong sense of urgency and responsiveness to keep work moving forward • Maintain fast turnaround on feedback and requests, ensuring stakeholders are unblocked and decisions are made efficiently • Maintain a consistently high standard of design quality across all direct mail outputs • Ensure alignment with brand guidelines while pushing for thoughtful, elevated execution • Conduct quality checks on all final files and printed materials • Continuously refine creative based on performance data

• Act as a strategic partner to hiring leaders - translating business goals into talent strategies and clear hiring plans. • Design and execute search strategies grounded in market insight, structured process, and measurable progress. • Source, engage, and close exceptional talent. • Take ownership of assessment - deeply understand what excellence looks like in every role, evaluate for both skill and potential, and uphold Quince’s uncompromising talent bar. • Build pipelines proactively and anticipate future needs, keeping quality and speed in balance. • Deliver a consistent, best-in-class candidate experience. • Contribute to recruiting excellence by improving tools, playbooks, and team operating rhythm.

• Serve as the dedicated accounting leader for all new business lines at Quince, owning the full end-to-end accounting function for each segment from inception through maturity. • Own all financial reporting for new business segments, delivering accurate, timely, and insightful segment-level reporting for operational, business analytics, and planning purposes. • Partner with Engineering and Business to operationalize payment methods including pre-funded wallets, and determine accounting structure for such payment methods. • Partner with Sales and Support teams to create scalable billing onboarding with a bias towards technology and automation. • Design and implement revenue recognition policies and procedures for each new business line in compliance with ASC 606 and applicable accounting standards, ensuring proper recognition from launch. • Build scalable accounting processes across all sub-functions for new segments — including general ledger, tax, treasury, payroll, accounts payable, financial reporting, audit, and legal — ensuring full compliance with US GAAP and India GAAP. • Manage the daily accounting operations for all new business segments and drive automation and efficiency improvements as each segment scales. • Lead or support systems design, integration, and configuration efforts required to support new business line accounting, including ERP and billing system buildouts. • Own the financial close process for all new business segments, ensuring accurate and timely results with no material prior-period adjustments. • Establish and maintain a robust internal control environment for each new business line, defining segment-specific accounting policies and procedures in alignment with company-wide standards.