Lincare

Role Description This employee performs virtual equipment education and coaching in a timely and professional manner. Generally responsible for the education and coaching of customers who have received CPAP and Bilevel devices. - Provide technical assistance with equipment. - Participates in the training of all RTs/SETs. - Provides coaching/clinical outreach to patients via dialer as assigned. - Identifies escalations of care and makes recommendations as needed. - Ensures quality service by following and adhering to departmental and company policies, procedures, and standards. - Assists customers through coaching of company's products by adequately assessing customer compliance, thoroughly explaining product benefits, and assisting with escalating communication to clinical staff as necessary. - Ensures continuity of care by ensuring open communication with internal and external team members. - Provides customer follow up as required. - Reviews clinical testing/results to ensure appropriate standard of care of PAP device. Qualifications - High School Diploma or General Education Degree (GED), required. - Graduate of an AMA approved respiratory program, required. Requirements - Minimum of one year experience in DME, required. - Familiar with equipment and services provided in the home healthcare setting or other experience in patient care. - Must have excellent customer service and human relations to interface with patients, doctors, and other referral sources. - Must be computer literate. - Work well individually and as team member. - Must function in fast-paced environment. Licenses and Certifications - Must remain certified, registered, or licensed by the applicable state and/or national board governing clinical practice or as otherwise permitted by law. - In all states, CRTs and RRTs are qualified for this position. - Will be required to obtain additional state licensing for states assigned.

Role Description The Remote Inside Sales Rep increases revenue by responding to/initiating incoming/outgoing potential customer inquiries, while using company resources, policies, and procedures to provide complete, accurate data. Uses appropriate technologies and follows processes in accordance with company standards to ensure patient and physician contact is handled with accuracy and operational effectiveness. Job Functions - Establishes customer contact by initiating follow-up outbound calls and receiving inbound return calls. - Promotes products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary. - Resolves customer concerns by providing appropriate information regarding products and services. - Records customer information and maintains database by obtaining, entering, and verifying required data. - Ensures quality service by following departmental and company policies, procedures, and standards, as well as adhering to compliance policies, procedures, and standards. - Facilitates sales process by communicating/sharing information with appropriate internal and external contacts. - Completes and ensures accurate validation of insurance benefits. - Provides customer follow-up as required. - Contributes to departmental objectives by accomplishing required contact and sales results, with the ability to track and report progress of sales results. Qualifications - High School Diploma or General Education Degree (GED) Required. - Inside sales experience Required. - Computer and data-entry skills Required. - Must have excellent telephone customer service. - Must be computer literate. - English -- oral and written. - Must be at least 18 years of age. - Medical industry knowledge beneficial. - Type at least 25-30 words per minute. Requirements - This position requires use of your own equipment. - The company does provide the hard phone. - Internet: High Speed (Minimum 50 mbps download / 20 mbps upload). - Ethernet port or adaptor: Must be hard wired to the internet (Wi-Fi is not supported) for PC or hard phone. - 2 modem/router ports are required. - Processor: 1.6 GHz or greater. - Memory: Minimum of 8 GB RAM. - Browser: Chrome, Edge. - Operating System: Windows 11 (No Chromebooks, No Macs). - Monitors: Dual monitors. - Headset and Webcam or internal camera: Wired, USB to be used during training/interviews. - Private HIPAA Compliant Workspace: must be in a non-shared room of the residence.

Role Description The Recruiting RN is generally responsible for the pre-employment physical review and processing for required positions. - Performs physical reviews in a timely and professional manner - Provides oversight of TB and Fit Testing - Assists in triaging and managing work-related injuries and illness with the Case Management Team Job Functions - Assesses physicals and provides recommendations on the hiring of new employees - Clarifies and follows up with clinicians after reviewing physicals - Obtains clearance from treating provider when warranted - Performs complete and professional assessments in accordance with Lincare policies and procedures - Maintains and establishes relationships with various Occupational Health Clinics throughout the US - Follows applicable policies and procedures of the Safety & Regulatory Manual regarding General Safety, OSHA (including the proper use of Personal Protective Equipment), DOT (driving safety), FDA, and Emergency Planning - Facilitates and utilizes clinical portals when available - Collaborates with multiple departments to streamline hiring process - Maintains employee pre-employment physicals in complete and organized manner in compliance with accreditation standards - Assists management with work-related injuries - Ability to remotely triage workers following an injury - Evaluates all injuries and illnesses in an efficient and professional manner within the scope of practice and consistent with clinical nursing guidelines - Ability to communicate treatment options with workers based on the severity of the injury - Assists departments with identifying, evaluating, implementing, accommodating, and return-to-work options for workers with restricted duty - Coordinates case management of work-related injuries by managing all cases to facilitate productivity, ensuring appropriate care and return to work - Works low volume on-call evenings and weekends on an as scheduled basis - Frequency is determined by the number of employees available to share in the responsibility - Must respond in a timely manner Qualifications - Education: Registered Nurse, Required - Compact License, Preferred - Work Experience: 2+ years as an RN with clinical capacity, Required Requirements - OSHA Recordable criteria and industrial health standards - Possess strong analytical and critical thinking to make intelligent, informed decisions about the health and safety of employees and their organizations - Excellent human relations to collect important data from workers, supervisors, doctors/providers, and clinic staff - Occupational health, pre-employment, and routine testing (physicals, fit testing, TB) - Communicate supportively and compassionately with injured workers - Timely analyze the injury or illness to develop next steps in case management - Strong leadership to instill confidence and trust with injured workers - Must be computer literate Licenses and Certifications - RN - Registered Nurse - State Licensure and/or Compact State Licensure - Must be a clinician authorized within scope of practice (as established by applicable state law or if none, by the applicable national board)

Role Description This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. - Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system - Assesses customer need for additional products/services - Assesses customer compliance with physician orders - Answers questions and provides customer education regarding products/services - Documents calls in computerized record keeping system - Enters customer orders in computerized system - Verifies and updates demographic information such as address and telephone number in computerized records COULD GO REMOTE Qualifications - Read and analyze documents such as patient orders - Comprehend pharmacy prescription terminology - Effectively communicate with coworkers and patients alike - Help with the training of employees - Calculate figures and amounts in reference to frequency and doses dispensed - Apply common sense understanding to carry out oral and written instructions Requirements - High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training - Computer entry required - Must meet any licensing requirements necessary for specific location Physical Demands - This employee must occasionally lift and/or move up to 50 pounds.

Role Description This employee is responsible for responding to, as well as initiating incoming and outgoing potential customer inquiries, while using company resources, policies, and procedures to provide complete, accurate data. Responsible for sales to hospitals, oncology, rehabilitation centers, and other referral sources with enteral patient needs, and for all aspects of enteral nutrition care for the home tube fed patient and other medical nutrition related activities. Uses appropriate technologies and follows processes in accordance with company standards to ensure patient and physician contact is handled with accuracy and operational effectiveness. Job Functions - Identifies and develops new referral sources. - Responsible for obtaining a predetermined number of enteral setups from new referral sources each month. - Establishes referral source and customer contact by initiating follow-up outbound calls and receiving inbound return calls. - Promotes products and facilitates referral source needs to utilize company's products or services by adequately assessing referral source qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary. - Stays up to date on current formulary. - Conducts in-service for referral sources, educating them in the use and application of enteral equipment. - Recognizes and respects patient rights during the provision of care or services and conducts business relationships with patients and the public in an ethical manner. - Responsible for a designated territory performing sales activities, tracking daily sales activity, promoting enteral services to physicians, hospitals, home health, and cancer centers, as well as maintaining market information in sales tracking platform. - Contributes to departmental objectives by accomplishing required contact and sales results, with ability to track and report progress of sales results. - Facilitates sales process by communicating/sharing information with appropriate internal and external contacts. - Records customer information and maintains database by obtaining, entering, and verifying required data. - Provides customer follow-up as required. - Educates patients in relation to their enteral feeding to facilitate safe and effective use and desired care, treatment, and service outcomes. - Responsible for maintaining and managing a minimum monthly patient admits/census. - Promotes safe, effective patient and organizational environments and feeding equipment use. - Obtains, utilizes, and updates patient information in a confidential and secure manner for utilization in patient care applications. - Coordinates delivery and pickup of such items as enteral formula, feeding pump(s), IV poles, related feeding supplies to patients' homes or places of business. - Listens to and resolves service complaints appropriate to scope of practice. - Issues sales promotion materials to customers. - Issues or obtains customer signature on admission, pickup, or delivery. - Monitors patients' responses to the care or services provided, the actions or interventions taken, and the outcome of the care or service provided. - Participates in on-going education, including in-services, training, and other activities, to maintain and improve individual competence. - Provides enteral nutrition recommendations to providers based on clinical evaluation. - Stays up to date on current enteral nutrition practice guidelines. - Analyzes nutritionally comparable formulas. Qualifications - Bachelor's Degree Dietetics or Nutrition from an accredited institution, Required. - Registered Dietitian from the Commission on Dietetic Registration. Requirements - One year in home healthcare, hospital, clinic, or nursing home, Preferred. - Dietetics, Nutrition, Home Health, or Nursing, Preferred. - Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. - Calculate figures and amounts such as commissions, proportions, percentages, area, circumference, and volume. - Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. - Interpret a variety of instructions furnished in written, oral, diagram, or schedule form. - Word processing, spreadsheets, and e-mail communications. - Must have excellent communication skills. - English-oral and written. - Medical industry beneficial. - Type at least 25-30 words per minute. Licenses and Certifications - Licensed as a Dietitian for geographic areas where employee manages patients.

Job Summary & Responsibilities The Remote Inside Sales Rep increases revenue by responding to/initiating incoming/outgoing potential customer inquiries, while using company resources, policies, and procedures to provide complete, accurate data. uses appropriate technologies and follows processes in accordance with company standards to ensure patient and physician contact is handled with accuracy and operational effectiveness JOB FUNCTIONS Establishes customer contact by initiating followup outbound calls and receiving inbound return calls Promotes products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary Completes and ensures accurate validation of insurance benefits Provides customer followup as required Contributes to departmental objectives by accomplishing required contact and sales results, with the ability to track and report progress of sales results Preferred Qualifications Education High School Diploma or General Education Degree (GED) Required Work Experience Inside sales Required Computer, data-entry Required Knowledge, Skills, and Abilities Must have excellent telephone customer service Must be computer literate English -- oral and written Must be at least 18 years of age Medical industry knowledge beneficial Type at least 25-30 words per minute This position requires use of your own equipment The company does provide the hard phone Internet: High Speed (Minimum 50 mbps download /20 mbps upload) Ethernet port or adaptor: Must be hard wired to the internet (Wi-Fi is not supported) for PC or hard phone 2 modem/router ports are required Processor: 1.6 GHz or greater Memory: Minimum of 8 GB RAM Browser: Chrome, Edge Operating System: Windows 11 (No Chromebooks, No Macs) Monitors: Dual monitors Headset and Webcam or internal camera: Wired, USB to be used during training/interviews Private HIPPA Compliant Workspace: must be in a non shared room of the residence