Lincare

Role Description This employee performs monthly vent check assessments in a timely and professional manner. They are generally responsible for the completion of the vent check assessment and supply order. The employee is also responsible for logging and tracking appropriate patient/vent information. - Performs remote vent checks in a timely and professional manner - Generally responsible for completing vent checks, logging information following the correct processes in place, and communication to the centers and Regional Healthcare Managers - Provides patient education as an intricate part of the patient care activity according to the patient need and Lincare policy - Maintains current knowledge of respiratory homecare techniques and relevant respiratory therapy concepts - Follows applicable policies and procedures of the Safety & Regulatory Manual regarding General Safety, OSHA (includes the proper use of Personal Protective Equipment), DOT (driving safety), FDA, and Emergency Planning - Represents Lincare through professional personal appearance, patient care activities, and content of written reports - Facilitates prescription collection - Maintains patient records in complete and organized manner in compliance with accreditation standards Qualifications - Familiar with equipment and services provided in the home healthcare setting or other experience in patient care - Required - Must complete 1 week of field training with a center RT - Level 1 - Familiar with equipment and services provided in the home healthcare setting or other experience in patient care - Level 2 - Minimum, two years of experience in home healthcare - Level 3 - Minimum, three years of experience in home healthcare - May be involved in training of other Healthcare Specialists Requirements - Must have excellent human relations skills to interface with doctors, other referral sources and patients - Must be computer literate Licenses and Certifications - Must have completed all training/education required to obtain requisite certification, registration, and/or license described below - Must be a clinician authorized within his/her scope of practice (as established by applicable state law or if none, by the applicable national board) to provide all patient care services offered by Lincare from time to time - Will be required to obtain additional State licensing for States assigned - Must remain certified, registered, or licensed by the applicable state and/or national board governing his/her clinical practice or as otherwise permitted by law

Role Description The Customer Service Rep - CHRG assists with held revenue by collecting required documentation, communicating with customers, and applying payer medical policy knowledge in alignment with standard operating procedures. - Identifies opportunities that enhance operational efficiency and improve overall results. - Assists with held revenue by obtaining, reviewing, and validating required documentation to support claim resolution. - Communicates with customers, payers, and internal teams to gather information, clarify requirements, and resolve outstanding issues. - Applies knowledge of payer medical policies, coverage criteria, and reimbursement guidelines to ensure accurate claim processing. - Follows established standard operating procedures to maintain compliance, consistency, and quality in all workflows. - Monitors accounts for delays, missing documentation, or policy-related barriers and takes proactive steps to resolve them. - Identifies trends, gaps, or recurring issues that impact revenue flow and escalates or recommends solutions as appropriate. - Collaborates with team members to streamline processes, enhance operational efficiency, and improve overall performance results. - Maintains accurate records, notes, and documentation within company systems to support audit readiness and transparency. - Meets productivity, quality, and turnaround time expectations as defined by departmental standards. - Participates in training, policy updates, and continuous improvement initiatives to stay current with payer requirements and internal processes. Qualifications - High School Diploma or General Education Degree (GED), Required. - 1 year or more in held revenue, accounts receivable, medical billing, or related healthcare reimbursement functions, preferred. - Experience in the healthcare industry, durable medical equipment (DME), or insurance verification is a plus. - Payer requirements, medical policies, and coverage guidelines, preferred. - Proficiency with Microsoft Excel and Word, including data entry, documentation management, and basic reporting. - Strong attention to detail to analyze account information and identify discrepancies. - Effective written and verbal communication for interacting with customers, payers, and internal teams. - Ability to manage multiple tasks, prioritize workload, and meet productivity and quality expectations. - Comfortable working in a fast-paced, process-driven environment with evolving payer requirements. Requirements - This position requires use of your own equipment. - Internet Service Type: Cable or Broadband. - Network Firewall on the Internet Connection. - Connection Type: Wired to ISP Modem. - Latency to Florida or Tennessee Data Centers / Ping: < 30ms. - Download Speed: Minimum 80 Mbps. - Upload Speed: Minimum 10 Mbps. - Monitor Size: Minimum 20" Dual Monitors. - Processor Speed: Minimum 1.5 GHz -- Preferred 2.0 GHz. - Main Memory (RAM): Minimum 8GB. - Free Disk Space: Minimum 1GB. - Keyboard: Wired (Wireless not supported). - Mouse: Wired (Wireless not supported). - Audio: USB Headset (Bluetooth/AUX not supported). - Network Connector: Wired Ethernet. - Webcam. - OS Version: Windows 11 (Other OS like ChromeOS/Linux/MacOS not supported). - OS Update: Automatic. - Antivirus: Automatic updates, always scan mode. - Windows Firewall: Enabled. - Supported Browsers: Chrome, Edge (Preferred). - HIPAA compliant workspace (Room with a door). - Functional work surface (Desk) and chair. - Distraction-free environment.

Role Description The Customer Service Rep - CHRG assists with held revenue by collecting required documentation, communicating with customers, and applying payer medical policy knowledge in alignment with standard operating procedures. - Identifies opportunities that enhance operational efficiency and improve overall results. - Assists with held revenue by obtaining, reviewing, and validating required documentation to support claim resolution. - Communicates with customers, payers, and internal teams to gather information, clarify requirements, and resolve outstanding issues. - Applies knowledge of payer medical policies, coverage criteria, and reimbursement guidelines to ensure accurate claim processing. - Follows established standard operating procedures to maintain compliance, consistency, and quality in all workflows. - Monitors accounts for delays, missing documentation, or policy-related barriers and takes proactive steps to resolve them. - Identifies trends, gaps, or recurring issues that impact revenue flow and escalates or recommends solutions as appropriate. - Collaborates with team members to streamline processes, enhances operational efficiency, and improve overall performance results. - Maintains accurate records, notes, and documentation within company systems to support audit readiness and transparency. - Meets productivity, quality, and turnaround time expectations as defined by departmental standards. - Participates in training, policy updates, and continuous improvement initiatives to stay current with payer requirements and internal processes. Qualifications - High School Diploma or General Education Degree (GED), Required. - 1 year or more in held revenue, accounts receivable, medical billing, or related healthcare reimbursement functions, preferred. - Healthcare industry, durable medical equipment (DME), or insurance verification is a plus. - Payer requirements, medical policies, and coverage guidelines, preferred. - Proficiency with Microsoft Excel and Word, including data entry, documentation management, and basic reporting. - Strong attention to detail to analyze account information and identify discrepancies. - Effective written and verbal communication for interacting with customers, payers, and internal teams. - Manage multiple tasks, prioritize workload, and meet productivity and quality expectations. - Comfortable working in a fast-paced, process-driven environment with evolving payer requirements. Requirements - This position requires use of your own equipment. - Internet Service Type: Cable or Broadband. - Network Firewall on the Internet Connection. - Connection Type: Wired to ISP Modem. - Latency to Florida or Tennessee Data Centers / Ping: < 30ms. - Download Speed: Minimum 80 Mbps. - Upload Speed: Minimum 10 Mbps. - Monitor Size: Minimum 20" Dual Monitors. - Processor Speed: Minimum 1.5 GHz -- Preferred 2.0 GHz. - Main Memory (RAM): Minimum 8GB. - Free Disk Space: Minimum 1GB. - Keyboard: Wired (Wireless not supported). - Mouse: Wired (Wireless not supported). - Audio: USB Headset (Bluetooth/AUX not supported). - Network Connector: Wired Ethernet. - Webcam. - OS Version: Windows 11 (Other OS like ChromeOS/Linux/MacOS not supported). - OS Update: Automatic. - Antivirus: Automatic updates, always scan mode. - Windows Firewall (Enabled). - Supported Browsers: Chrome, Edge (Preferred). - HIPAA compliant workspace (Room with a door). - Functional work surface (Desk) and chair. - Distraction-free environment.

Role Description This employee provides leadership for the supporting departments at the CPAP Supply Center in matters relating to the servicing of customers, achieves call center and individual quality and productivity goals in accordance with established objectives, and also manages individual projects and contributes to other operational initiatives outside of team responsibilities. - Ensure headcount of support departments is appropriate to support the business - Meet business targets on a monthly and yearly basis - Provide guidance and leadership skills to direct reports, assisting with management and direction of their teams - Key contributor in overseeing team workload and ensuring standard operating procedures are efficient and maximized for business performance - Focus and maintain performance efforts of the team on current business goals - Work to ensure that their direct reports are productive and meet their individual business objectives, and conduct their responsibilities in a professional and courteous manner - Successful experience influencing employees working remotely - Serve as a knowledgeable and productive part of the managerial team, offering solutions and new ideas to execute on business objectives - Participate, implement, and monitor new initiatives to enhance the performance of the team and the center as a whole - Oversee training and coaching of Representatives assigned to the team and provide refresher training as needed - Support a positive culture by driving execution daily and creating team engagement and excitement - Identify opportunities for process improvements - Ensure activities support the organization in achieving revenue and shipment targets - Ensure a positive customer experience Qualifications - 3+ years leadership experience - 4+ years of customer service-call center experience - Proven leadership skills in coaching, developing, and training call center personnel - Demonstrated history of meeting performance objectives - Excellent verbal and written communications skills are a must - Proficient with computer applications including Word, Excel, Outlook, and PowerPoint - Associate's or bachelor's degree preferred - Experience with call center productivity metrics preferred - Health care experience beneficial

Role Description The Pharmacy Service Associate is responsible for performing daily, routine tasks in the pharmacy such as answering the phone, responding to customer requests, data entry, record maintenance, and other clerical duties. - Answers inbound calls to the Pharmacy - Communicates with Patients regarding their medication orders, including verifying order status - Responds to requests and communicates with Lincare Center staff regarding patient medication orders - Places medication refill order in computerized system at patient request - Assesses customer compliance with physician orders - Answers questions and provides customer education regarding products/services, within Board of Pharmacy Regulations - Submits requests for special orders as needed - Tracks medication packages in various vendor systems such as UPS - Researches order status and delivery at patient or center request - Inactivates patient accounts in computerized system - Processes patient address changes, ensuring accurate address information - Responsible for meeting specific performance objectives related to number of calls handled, orders processed, time on call, time entering information in computerized system, etc. - Complies with Board of Pharmacy rules and regulations Qualifications - High School Diploma or General Education Degree (GED), Required - Minimum of one-year clerical/office experience, required - Strong phone, verbal, and written communication skills - Problem-solver - Proficiency in Microsoft Office applications - Adequate typing (typically 30 -- 40 wpm) - Successfully complete Pharmacy Technician Training program and obtain Pharmacy Technician Registration within required timeframe - For Med4Home positions, Pharmacy Technician License is required in state of jurisdiction Benefits - Ongoing training and advancement opportunities - Comprehensive medical, dental, and vision coverage - Paid time off - Retirement savings - Tuition reimbursement - Generous employee referral program - Wide array of employee discounts

Role Description This employee performs virtual equipment education and coaching in a timely and professional manner. Generally responsible for the education and coaching of customers who have received CPAP and Bilevel devices. - Provide technical assistance with equipment. - Participates in the training of all RTs/SETs. - Provides coaching/clinical outreach to patients via dialer as assigned. - Identifies escalations of care and makes recommendations as needed. - Ensures quality service by following and adhering to departmental and company policies, procedures, and standards. - Assists customers through coaching of company's products by adequately assessing customer compliance, thoroughly explaining product benefits, and assisting with escalating communication to clinical staff as necessary. - Ensures continuity of care by ensuring open communication with internal and external team members. - Provides customer follow up as required. - Reviews clinical testing/results to ensure appropriate standard of care of PAP device. Qualifications - High School Diploma or General Education Degree (GED), required. - Graduate of an AMA approved respiratory program, required. Requirements - Minimum of one year experience in DME, required. - Familiar with equipment and services provided in the home healthcare setting or other experience in patient care. - Must have excellent customer service and human relations to interface with patients, doctors, and other referral sources. - Must be computer literate. - Work well individually and as team member. - Must function in fast-paced environment. Licenses and Certifications - Must remain certified, registered, or licensed by the applicable state and/or national board governing clinical practice or as otherwise permitted by law. - In all states, CRTs and RRTs are qualified for this position. - Will be required to obtain additional state licensing for states assigned.

Role Description The Remote Inside Sales Rep increases revenue by responding to/initiating incoming/outgoing potential customer inquiries, while using company resources, policies, and procedures to provide complete, accurate data. Uses appropriate technologies and follows processes in accordance with company standards to ensure patient and physician contact is handled with accuracy and operational effectiveness. Job Functions - Establishes customer contact by initiating follow-up outbound calls and receiving inbound return calls. - Promotes products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary. - Resolves customer concerns by providing appropriate information regarding products and services. - Records customer information and maintains database by obtaining, entering, and verifying required data. - Ensures quality service by following departmental and company policies, procedures, and standards, as well as adhering to compliance policies, procedures, and standards. - Facilitates sales process by communicating/sharing information with appropriate internal and external contacts. - Completes and ensures accurate validation of insurance benefits. - Provides customer follow-up as required. - Contributes to departmental objectives by accomplishing required contact and sales results, with the ability to track and report progress of sales results. Qualifications - High School Diploma or General Education Degree (GED) Required. - Inside sales experience Required. - Computer and data-entry skills Required. - Must have excellent telephone customer service. - Must be computer literate. - English -- oral and written. - Must be at least 18 years of age. - Medical industry knowledge beneficial. - Type at least 25-30 words per minute. Requirements - This position requires use of your own equipment. - The company does provide the hard phone. - Internet: High Speed (Minimum 50 mbps download / 20 mbps upload). - Ethernet port or adaptor: Must be hard wired to the internet (Wi-Fi is not supported) for PC or hard phone. - 2 modem/router ports are required. - Processor: 1.6 GHz or greater. - Memory: Minimum of 8 GB RAM. - Browser: Chrome, Edge. - Operating System: Windows 11 (No Chromebooks, No Macs). - Monitors: Dual monitors. - Headset and Webcam or internal camera: Wired, USB to be used during training/interviews. - Private HIPAA Compliant Workspace: must be in a non-shared room of the residence.

Role Description The Recruiting RN is generally responsible for the pre-employment physical review and processing for required positions. - Performs physical reviews in a timely and professional manner - Provides oversight of TB and Fit Testing - Assists in triaging and managing work-related injuries and illness with the Case Management Team Job Functions - Assesses physicals and provides recommendations on the hiring of new employees - Clarifies and follows up with clinicians after reviewing physicals - Obtains clearance from treating provider when warranted - Performs complete and professional assessments in accordance with Lincare policies and procedures - Maintains and establishes relationships with various Occupational Health Clinics throughout the US - Follows applicable policies and procedures of the Safety & Regulatory Manual regarding General Safety, OSHA (including the proper use of Personal Protective Equipment), DOT (driving safety), FDA, and Emergency Planning - Facilitates and utilizes clinical portals when available - Collaborates with multiple departments to streamline hiring process - Maintains employee pre-employment physicals in complete and organized manner in compliance with accreditation standards - Assists management with work-related injuries - Ability to remotely triage workers following an injury - Evaluates all injuries and illnesses in an efficient and professional manner within the scope of practice and consistent with clinical nursing guidelines - Ability to communicate treatment options with workers based on the severity of the injury - Assists departments with identifying, evaluating, implementing, accommodating, and return-to-work options for workers with restricted duty - Coordinates case management of work-related injuries by managing all cases to facilitate productivity, ensuring appropriate care and return to work - Works low volume on-call evenings and weekends on an as scheduled basis - Frequency is determined by the number of employees available to share in the responsibility - Must respond in a timely manner Qualifications - Education: Registered Nurse, Required - Compact License, Preferred - Work Experience: 2+ years as an RN with clinical capacity, Required Requirements - OSHA Recordable criteria and industrial health standards - Possess strong analytical and critical thinking to make intelligent, informed decisions about the health and safety of employees and their organizations - Excellent human relations to collect important data from workers, supervisors, doctors/providers, and clinic staff - Occupational health, pre-employment, and routine testing (physicals, fit testing, TB) - Communicate supportively and compassionately with injured workers - Timely analyze the injury or illness to develop next steps in case management - Strong leadership to instill confidence and trust with injured workers - Must be computer literate Licenses and Certifications - RN - Registered Nurse - State Licensure and/or Compact State Licensure - Must be a clinician authorized within scope of practice (as established by applicable state law or if none, by the applicable national board)

Role Description This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. - Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system - Assesses customer need for additional products/services - Assesses customer compliance with physician orders - Answers questions and provides customer education regarding products/services - Documents calls in computerized record keeping system - Enters customer orders in computerized system - Verifies and updates demographic information such as address and telephone number in computerized records COULD GO REMOTE Qualifications - Read and analyze documents such as patient orders - Comprehend pharmacy prescription terminology - Effectively communicate with coworkers and patients alike - Help with the training of employees - Calculate figures and amounts in reference to frequency and doses dispensed - Apply common sense understanding to carry out oral and written instructions Requirements - High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training - Computer entry required - Must meet any licensing requirements necessary for specific location Physical Demands - This employee must occasionally lift and/or move up to 50 pounds.

Role Description This employee is responsible for responding to, as well as initiating incoming and outgoing potential customer inquiries, while using company resources, policies, and procedures to provide complete, accurate data. Responsible for sales to hospitals, oncology, rehabilitation centers, and other referral sources with enteral patient needs, and for all aspects of enteral nutrition care for the home tube fed patient and other medical nutrition related activities. Uses appropriate technologies and follows processes in accordance with company standards to ensure patient and physician contact is handled with accuracy and operational effectiveness. Job Functions - Identifies and develops new referral sources. - Responsible for obtaining a predetermined number of enteral setups from new referral sources each month. - Establishes referral source and customer contact by initiating follow-up outbound calls and receiving inbound return calls. - Promotes products and facilitates referral source needs to utilize company's products or services by adequately assessing referral source qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary. - Stays up to date on current formulary. - Conducts in-service for referral sources, educating them in the use and application of enteral equipment. - Recognizes and respects patient rights during the provision of care or services and conducts business relationships with patients and the public in an ethical manner. - Responsible for a designated territory performing sales activities, tracking daily sales activity, promoting enteral services to physicians, hospitals, home health, and cancer centers, as well as maintaining market information in sales tracking platform. - Contributes to departmental objectives by accomplishing required contact and sales results, with ability to track and report progress of sales results. - Facilitates sales process by communicating/sharing information with appropriate internal and external contacts. - Records customer information and maintains database by obtaining, entering, and verifying required data. - Provides customer follow-up as required. - Educates patients in relation to their enteral feeding to facilitate safe and effective use and desired care, treatment, and service outcomes. - Responsible for maintaining and managing a minimum monthly patient admits/census. - Promotes safe, effective patient and organizational environments and feeding equipment use. - Obtains, utilizes, and updates patient information in a confidential and secure manner for utilization in patient care applications. - Coordinates delivery and pickup of such items as enteral formula, feeding pump(s), IV poles, related feeding supplies to patients' homes or places of business. - Listens to and resolves service complaints appropriate to scope of practice. - Issues sales promotion materials to customers. - Issues or obtains customer signature on admission, pickup, or delivery. - Monitors patients' responses to the care or services provided, the actions or interventions taken, and the outcome of the care or service provided. - Participates in on-going education, including in-services, training, and other activities, to maintain and improve individual competence. - Provides enteral nutrition recommendations to providers based on clinical evaluation. - Stays up to date on current enteral nutrition practice guidelines. - Analyzes nutritionally comparable formulas. Qualifications - Bachelor's Degree Dietetics or Nutrition from an accredited institution, Required. - Registered Dietitian from the Commission on Dietetic Registration. Requirements - One year in home healthcare, hospital, clinic, or nursing home, Preferred. - Dietetics, Nutrition, Home Health, or Nursing, Preferred. - Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. - Calculate figures and amounts such as commissions, proportions, percentages, area, circumference, and volume. - Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. - Interpret a variety of instructions furnished in written, oral, diagram, or schedule form. - Word processing, spreadsheets, and e-mail communications. - Must have excellent communication skills. - English-oral and written. - Medical industry beneficial. - Type at least 25-30 words per minute. Licenses and Certifications - Licensed as a Dietitian for geographic areas where employee manages patients.