Role Description The Retention Strategist is a critical member of the Large Enterprise GTM Customer Success organization. This role is responsible for driving customer retention, managing complex renewal processes, and identifying opportunities for account growth through strategic upsell and cross-sell initiatives. The position requires a high level of business acumen, discretion, and independent judgment to influence pricing strategies, negotiate terms, and develop retention frameworks that align with organizational goals. The Retention Strategist serves as a trusted advisor to customers, ensuring long-term value and satisfaction while collaborating across multiple internal teams including Sales, Finance, Legal, and Customer Success. Main Responsibilities - Own and execute end-to-end renewal strategy, including forecasting, outreach, negotiation, and confirmation of contracts. - Develop and continuously improve retention playbooks and processes to maximize account value and minimize churn. - Exercise discretion in structuring complex deals, pricing adjustments, and migration strategies for high-value accounts. - Collaborate with cross-functional teams (Finance, Legal, Sales, Customer Success) to align renewal terms with company objectives. - Analyze competitor trends, market signals, and customer data to inform retention and expansion strategies. - Proactively identify and generate expansion opportunities within existing accounts, including upsell, cross-sell, and add-on services. - Handle escalations related to contract questions, negotiations, and requests, resolving issues with independent judgment. - Maintain and report a rolling 90-day renewal forecast by segment and territory, providing strategic insights to leadership. - Lead initiatives to improve operational efficiency by identifying process gaps and implementing solutions. - Serve as a subject matter expert on retention strategies, providing guidance and training to internal teams as needed. Qualifications - Bachelor’s degree or equivalent experience in business, communications, or related field. - 6+ years of experience in client-facing roles, ideally within SaaS or enterprise technology environments. - Proven success in managing complex renewals and retention strategies with measurable results. - Demonstrated ability to exercise discretion and independent judgment in negotiations and strategic decisions. - Strong analytical skills with the ability to interpret data and develop actionable insights. - Exceptional communication, presentation, and collaboration skills across multiple stakeholders. - Experience influencing pricing strategies, migration planning, and account growth initiatives. - Proficiency in CRM tools and forecasting methodologies for managing renewal pipelines. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - $88,562 - $118,079 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY - $92,996 - $123,991 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI - $97,419 - $129,891 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA Benefits - Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

• You will take strategic and operational responsibility for our Amazon and Otto channels. • You will continuously optimize our brand presence and the digital shopping experience. • You will maintain, nurture, and optimize existing listings and support new product launches operationally on both platforms. • You will analyze our KPIs, derive razor-sharp recommendations for action, and implement them directly. • You will keep a constant eye on our keyword rankings and proactively ensure we stay ahead. • You will manage our advertising budget and run PPC campaigns as efficiently as possible. • You will work closely with our compliance department to ensure all requirements are implemented clearly and promptly on Amazon. • You will conduct research and potential analyses for new products.

Role Description The People Experience Partner (PXP) is a trusted strategic advisor who delivers differentiated, enterprise-aligned employee experience across complex populations. This role blends expertise in HR processes, analytics, and employee relations with a passion for culture, engagement, and operational excellence. The PXP partners closely with business leadership and the People Team to execute HR strategies, resolve complex issues, and drive continuous improvement in people practices. They serve as trusted advisors and advocates for employees, responsible for best-in-class employee experience across the full lifecycle. If you are located in the state of Oregon, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities: - Employee Experience & Advocacy - Serves as key advisor to business leadership teams across Home Health providing expert guidance on complex HR policies and practices, interpreting guidelines and making recommendations that enable leaders to take informed action across multiple sites, entities, or segments of the employee population. - Act as trusted consultant to frontline leaders, influencing people initiatives and driving adoption of best practices using independent judgment and knowledge of company best practice. - Anticipate employee experience risks and opportunities, proactively developing solutions that align business strategy with people priorities rather than reacting to issues as they arise. - Lead and shape culture and engagement strategies for assigned populations or client groups, using insights from listening sessions, analytics, and business context to influence decision-making and outcomes. - HR Operations & Analytics - Execute and support HR processes throughout the employee lifecycle, including attraction, recruiting, onboarding, talent management, development, and offboarding, actively making recommendations for improvement of the process itself or experience. - Provide coaching and performance management support on complex issues using HR best practices and company tools in partnership with COEs as appropriate. - Perform conceptual and data-driven analysis to diagnose multifaceted people challenges such as retention risk, talent pipeline gaps, engagement drivers, etc., recommending innovative and actionable solutions. - Business Partnership & Leadership - Lead cross-functional initiatives involving People Team COEs, Operations, Finance, Legal, IT, etc. to deliver integrated people solutions that drive business outcomes and ensure seamless HR service delivery. - Influence and contribute to the design and execution of enterprise or segment-level people strategies, ensuring alignment with broader organizational objectives. - Navigate complex environments that may include multiple sites, segments, or labor considerations, exercising sound judgment and discretion on HR topics. - Act as a mentor or informal lead for lower-level PXPs, sharing best practices, coaching on complex cases, and elevating overall team capability. Qualifications - 3+ years of relevant HR or related experience, with demonstrated proficiency in HR analytics, reporting, and employee relations. - Experience with HR case handling and employee relations. - Proficiency with Microsoft Excel and HR analytics tools (e.g. dashboard, reporting platforms). - Proven solid analytical, problem-solving, and communication skills. - Proven ability to prioritize, multi-task, and maintain confidentiality in a fast-paced environment. - Proven ability to collaborate across People Team functions. Requirements - Healthcare experience. - *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Benefits - Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. - In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). - The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. - We comply with all minimum wage laws as applicable. Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

• Own the overall growth strategy across Meta, Google, TikTok, and emerging channels. • Plan, launch, and optimize paid advertising campaigns focused on profitable growth. • Continuously improve Return on Ad Spend (ROAS) while increasing advertising spend responsibly. • Test creative concepts, audiences, offers, and messaging to maximize performance. • Develop and execute a high-performing content strategy across social platforms. • Create and oversee engaging short-form video content that drives both engagement and sales. • Optimize the Shopify website for conversion and customer experience. • Track key marketing KPIs including ROAS, CAC, conversion rate, and revenue growth.