Mission Critical Group

Mission Critical Group (MCG) is an end-to-end power solutions and services provider that accelerates time-to-power and delivers scalable, resilient infrastructure for mission critical environments. By integrating engineering, manufacturing, modular deployment, and lifecycle services under one platform, we streamline execution and bring complex projects online faster - without compromising performance. With more than 1.5 million square feet of U.S. manufacturing capacity, MCG supports data centers, power generation, healthcare, oil & gas, pharmaceuticals, semiconductors, and industrial facilities where uptime is non-negotiable. Mission Critical Group designs, manufactures and provides value-added services for customers requiring critical power solutions. Powering a new electric world for a brighter, more secure future.

Sales Support Manager

Location

United States

Posted

4 days ago

Salary

0

Seniority

Lead

Job Description

Sales Support Manager

Mission Critical Group

Role Description The Sales Support Manager leads and manages the Inside Sales and Sales Support functions within MCG’s Sales Organization. This role is responsible for the performance, development, strategic direction, and quota attainment of the Inside Sales and Sales Support teams, including Inside Sales Representatives, Sales Support Specialists, and Senior Sales Support Specialists. The Sales Support Manager ensures that customer proposals are professionally structured, technically coherent, commercially sound, compliant with MCG standards, and delivered on schedule. This role balances process discipline, customer responsiveness, cross-functional coordination, quality control, and sales execution while supporting both standard equipment opportunities and complex, facility-level electrical distribution solutions. This position serves as a critical operational bridge between Account Executives, Estimating, Engineering, Operations, Legal, and external OEM partners, ensuring that proposals reflect accurate scope, clear documentation, aligned execution strategy, and appropriate commercial risk management. The role is also accountable for driving Inside Sales performance against assigned revenue, booking, and opportunity management objectives. The role supports continuous improvement in proposal processes, sales tools, customer responsiveness, and collaboration across the sales ecosystem. Qualifications - Minimum of five (5) years of experience in the power distribution or switchgear industry. - Bachelor’s degree preferred, or an equivalent combination of education and industry-specific experience. - Proven track record in cost estimation within a fast-paced manufacturing or engineering environment. - Strong understanding of electrical power distribution and switchgear industry practices. - Solid mathematical skills to support estimating and pricing responsibilities. - Ability to manage multiple projects simultaneously and make sound judgments with incomplete information in a fast-paced environment. - High level of written and verbal communication skills for effective internal and external stakeholder management. - Proficiency in standard office software and specialized estimation tools (to include, but not limited to, MS Office – Word, Excel, Teams, Outlook, Salesforce). - A commitment to accuracy with a meticulous approach to cost modeling and technical reviews. Requirements - Lead, mentor, and develop the Sales Support and Inside Sales teams. - Establish and maintain structured onboarding, training, and development programs. - Define performance expectations, responsibilities, and competency requirements for each role. - Provide regular coaching on proposal development, customer communication, and process execution. - Promote knowledge sharing through proposal reviews and collaboration. - Identify skill gaps and implement development plans. - Manage team performance through goal setting and regular feedback. - Foster a culture of collaboration, responsiveness, and customer focus. - Lead and oversee the proposal development process. - Establish and maintain standards for proposal quality and documentation. - Ensure compliance with MCG technical, commercial, and formatting requirements. - Serve as the primary managerial interface between Inside Sales, Sales Support, Estimating, Engineering, and Operations. - Guide the team in supporting complex, multi-vendor, facility-level electrical distribution proposals. - Ensure Sales Support provides consistent, accurate margin calculations and pricing alignment. - Support structured collaboration between Sales Support and key third-party OEM partners. - Drive consistency in proposal templates, documentation practices, and workflow tools. Benefits - Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. Company Description Mission Critical Group (MCG) is an end-to-end power solutions and services provider that accelerates time-to-power and delivers scalable, resilient infrastructure for mission critical environments. By integrating engineering, manufacturing, modular deployment, and lifecycle services under one platform, we streamline execution and bring complex projects online faster - without compromising performance. With more than 1.5 million square feet of U.S. manufacturing capacity, MCG supports data centers, power generation, healthcare, oil & gas, pharmaceuticals, semiconductors, and industrial facilities where uptime is non-negotiable. Mission Critical Group designs, manufactures and provides value-added services for customers requiring critical power solutions. Powering a new electric world for a brighter, more secure future.

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