Jungle Disk, LLC

Role Description This is a work-from-home position, with the option to work from a company office where available. In support of our 24x7x365 operations, this role follows a standard weekday schedule with participation in an on-call rotation and occasional off-hours maintenance. We are looking for a Systems Administrator (Linux / Storage / Infrastructure) to support and maintain our global backup and recovery platform. This role is focused on day-to-day operations, system reliability, and continuous improvement. You will work closely with senior engineers to keep systems running smoothly, troubleshoot issues, and help improve how we build and operate our platform. This is an ideal opportunity for someone who enjoys working in Linux environments, has experience with storage systems such as Ceph (or similar), and is interested in automation using tools like Ansible and AWX. Responsibilities - Monitor, maintain, and troubleshoot Linux-based systems in a multi-datacenter environment - Support and operate storage platforms (Ceph or similar distributed storage technologies) - Assist with provisioning, configuration, and deployment of servers and services - Use and support automation tools such as Ansible and AWX for system configuration and deployments - Respond to alerts, investigate issues, and resolve operational problems - Perform routine maintenance including patching, updates, and hardware coordination - Follow and improve operational procedures and deployment processes - Create and maintain documentation including runbooks, diagrams, and system inventory - Collaborate with senior engineers to improve system performance, reliability, and automation - Assist with escalations and support activities when needed Qualifications - Required: - 3–5 years of experience in Systems Administration or a similar role - Strong Linux administration skills (command line, system services, troubleshooting) - Experience with storage platforms (Ceph, SAN, NAS, or similar) - Basic networking knowledge (IP addressing, VLANs, routing fundamentals) - Experience working in production environments - Ability to troubleshoot issues independently and follow through to resolution - Willingness to learn new technologies and adapt to evolving systems - Preferred: - Experience with Ansible and/or AWX for automation and configuration management - Experience with Ceph in a production environment - Familiarity with virtualization platforms (VMware, Proxmox, KVM) - Basic scripting experience (Bash, Python, or similar) - Experience with monitoring tools (Prometheus, Grafana, etc.) - Exposure to multi-datacenter or distributed systems environments Requirements - Participation in an on-call rotation is required - On-call time is compensated, and we aim to distribute responsibilities fairly across the team - Occasional off-hours work is expected for scheduled maintenance Benefits - Competitive salary - The company paid benefits such as Healthcare, Dental, Vision, Disability, and Life - Generous 401k matching - Pick your own equipment. You’ll get a budget to spend on whatever laptop, monitor, and office equipment you desire - Paid time off - Volunteer time off

Role Description As the Global VP of Professional Services and Solutions, you will lead our global strategy to transform service delivery into a high-margin revenue engine and a primary driver of customer success. You will be responsible for the entire services portfolio—from initial implementation and disaster recovery planning to high-stakes advisory and incident response coordination. This role requires a data-driven leader who can build high-performance cultures and foster long-term relationships based on mutual success. Key Responsibilities - Drive Aggressive Growth: Personally lead the first phase of professional services scaling, focusing on high-value engagements that accelerate customer time-to-resilience. - Architect for Scale: Design and document the global SOPs, methodologies, and delivery frameworks that will allow the team to scale from dozens to hundreds of specialists. - Productize Solutions: Bridge the gap between product features and business outcomes by creating "off-the-shelf" service packages (e.g., Readiness Audits, Managed Recovery Drills). - High-Stakes Advisory: Act as the executive face of CyberFortress for enterprise clients, negotiating service-level agreements and advising CISOs on global recovery strategies. - P&L Leadership: Own the Professional Services P&L globally. Optimize margins and utilization while ensuring the "Recovery People™" maintain their gold-standard reputation. - Strategic Pivot Execution: Support our entry into new markets by building the technical service infrastructure required to win in complex, regulated, and emerging territories. Qualifications - 15+ years of leadership in Professional Services or Consulting, specifically within Cyber Security, Cloud Infrastructure, or Data Resilience. - Deep familiarity with Veeam-powered ecosystems, immutable storage, and the nuances of BaaS/DRaaS/MDR. - Proven track record of managing distributed technical teams across North America, EMEA, and APJ. - Bachelor’s degree in a technical or business field required; MBA or advanced security certifications (CISSP, CISM) highly preferred. Requirements - You thrive in the "zero-to-one" phase of a department's growth. - You are willing to roll up your sleeves to lead a recovery project today while drafting the global hiring plan for tomorrow. - You understand that in DRaaS, "good enough" isn't an option; you are obsessed with 100% recovery success rates. - You use metrics (NRR, Utilization, CSAT, Gross Margin) to tell a story and pivot strategy in real-time. - You see Professional Services not as a cost center, but as the tip of the spear for Sales and the ultimate insurance for Customer Success. Benefits - Competitive salary. - The company paid benefits such as Healthcare, Dental, Vision, Disability, and Life. - Generous 401k matching. - Pick your own equipment. You’ll get a budget to spend on whatever laptop, monitor, and office equipment you desire. - Paid time off. - Volunteer time off.