AUTODOC

Role Description - Be the go-to expert for our corporate clients across chat, phone, and email - think of yourself as their trusted advisor on speed dial. - Gather valuable feedback from clients and become our eyes and ears in the market. - Keep clients in the loop about their order status and watch their loyalty (and satisfaction!) grow. - Build genuine partnerships with each customer - we're not just processing orders, we're building relationships. - Make smart, independent decisions on medium and high complexity matters and turn tricky situations into loyalty-building opportunities with minimal supervisor involvement. - Jump into working groups to help shape new functionality development and testing - your ideas matter here. - Collaborate with our marketing team on exciting initiatives like surveys, customer needs research, and proposal generation. Qualifications - You are a native Dutch speaker and English B1. - Strong knowledge of the company's business processes in customer service. - Strong communication skills (at least 1 year of experience working with clients). - Minimum knowledge of the automotive industry. - Ability to use automobile spare parts catalogs (TecDoc) - will be a plus. - Ability to use special technical sites for spare parts selection (e.g., partlink) - will be a plus. Requirements - Full-time contract (40 hours a week). - Monday-Saturday 8:00am - 20:00pm (CET), 8 hours rotational shift, 2 days a week days off. - Annual vacation. - An extra day off so you can celebrate your birthday. - Mental wellbeing assistance AUTODOC. - Professional growth - 650 e-courses focusing on Leadership and different soft skills. - Free language English classes. - Work remotely.

Role Description - Respond to customer inquiries via telephone, email, and chat in German, adhering to company communication standards and response time requirements. - Resolve customer issues and provide efficient, effective solutions in accordance with established protocols. - Document all customer interactions and maintain accurate records within the support management system. - Identify and escalate complex issues to appropriate departments or senior personnel following established procedures. - Follow up with customers to confirm complete resolution of reported concerns. - Maintain professional demeanor while managing multiple concurrent customer requests. - Uphold professional standards within the team and share best practices with colleagues. - Meet established performance objectives regarding response time, resolution rate, and customer satisfaction scores. - Provide management with documented feedback on recurring customer concerns and product improvement recommendations. Qualifications - Fluent proficiency in German (written and spoken); English language proficiency is advantageous. - Demonstrated professional experience in customer support or customer service operations. - Strong communication and interpersonal skills with the ability to maintain composure under pressure. - Excellent problem-solving capabilities and meticulous attention to detail. - Proficiency with computer systems and Customer Relationship Management (CRM) platforms. - Ability to manage multiple concurrent tasks and establish priorities effectively in a fast-paced environment. - Demonstrated empathy and patience in customer interactions. - High school diploma or equivalent qualification. Requirements - Professional experience with ticketing systems or established knowledge of customer support best practices. - Additional language competencies, including English or other European languages. Benefits - Schedule 9:00 - 21:30 (8 hours rotational shift). - Work remotely. - Time Type: Full time.

Role Description As category manager you will be responsible for delivering an exhaustive product offer for the Cooling & Heating automotive categories (radiators, condensers, fans, heaters, thermostats, compressors and related components) through a country and channel-specific assortment matrix that meets customer needs. Drive category revenue and optimise profitability through assortment, pricing strategy and best-in-class user experience on the platform. Responsibilities - Build and maintain the Cooling & Heating assortment matrix per country and sales channel, ensuring car-park coverage and that all relevant customer needs are met. - Define category presentation standards (catalogue structure, listing logic, UX requirements) so customers can easily find the right cooling or heating part. - Collaborate with pricing team in development and execution of category pricing strategy: set internal pricing rules to maximise revenue and profitability, and monitor external market competitiveness. - Plan and execute the annual category promotion and activation plan jointly with Marketing and Vendor Management. - Analyse category performance (revenue, product profit, margin, refunds, growth opportunities) and drive corrective actions. - Coordinate with Vendor Managers, PB, Pricing, Supply Chain, Marketing and ProductTech to align product-related decisions with category strategy. - Represent Cooling & Heating categories in cross-functional and strategic projects, providing expert input and market/trend insights to senior leadership. Qualifications - Bachelor's degree in Business, Economics, Engineering, Automotive or a related field. - Strong analytical skills with confident command of Excel / Google Sheets and BI tools for performance analysis. - Solid understanding of e-commerce assortment management, category presentation and pricing mechanics. - Basic technical knowledge of automotive aftermarket parts specifically Cooling & Heating systems (radiators, A/C components, heaters, thermostats, fans) will be a preference. - Proven ability to manage multiple stakeholders (vendors, marketing, supply chain) and drive decisions without direct authority. - English at B2 level or higher (working language for cross-functional communication). Requirements - Experience with automotive aftermarket catalogues (TecDoc, OEM cross-references) and car-park coverage analysis. - Hands-on experience building assortment matrices or category strategies in a multi-country e-commerce environment. - Exposure to promotional planning, trade marketing or vendor negotiations. Experience - 3+ years in category management, product management, assortment management or commercial analytics, preferably in automotive aftermarket or e-commerce retail. - Demonstrable track record of delivering category revenue and profitability growth. - Experience coordinating with Vendor Management, Marketing, Supply Chain and ProductTech / Catalogue teams on product-related initiatives. - Experience owning category KPIs: Revenue, Product Profit, Margin and car-park coverage. Additional Information - Please send us CV in English language. - Time Type: Full time.

Role Description The Category Manager will develop a specific group of categories, with the goal of maximizing sales, profits, and customer satisfaction metrics. This will be achieved by optimizing product mix, defining purchasing rules, and ensuring an exceptional customer experience on AUTODOC’s web and app platforms across target markets. The role focuses on driving category strategy development and execution to meet business objectives. A successful candidate for this high-impact role will be a self-starter with a passion for independent, creative problem-solving, have proven data analysis skills, demonstrated strong ownership and commitment, and have proven leadership experience in driving cross-functional projects. - Develop and implement category-specific strategies to maximize sales and profit on target markets. - Create and implement an annual category development plan. - Define and enforce rules for assortment mix to optimize product offerings, creating an assortment matrix for various business models. - Establish category-specific pricing policies to ensure competitiveness and profitability. - Set requirements for the presentation of goods on Autodoc platforms to enhance customer experience, collaborating with the Product Tech team. - Lead performance reviews and ensure effective execution of Category strategies. - Participate in negotiations and regular business reviews with key players in assigned categories. Qualifications - Masters or Postgraduate degree in business management. - 5+ years working in a vendor management or P/L ownership role preferred. - 3+ years in Automotive or Automotive spare parts. - Language skills: English B1, fluency in additional European languages is preferable. - An understanding of and passion for the Automotive industry; 3+ years work in Automotive aftermarket commercial role. - Excellent written and verbal communication skills. - Proven negotiation skills, influencing abilities. - Strong numerical and analytical aptitude. - Innovative, team-oriented, and have a desire to participate in change and appreciate a dynamic environment with rapidly changing priorities. Requirements - Time Type: Full time. - Compensation: PLN 9800 - PLN 13000 monthly.

Role Description Provide regular analytics and operational support to the Category Manager across the Brakes, Lighting, Batteries and Wipers automotive categories so the team can make fast, data-driven assortment, pricing and promotional decisions. Keep day-to-day category processes (assortment matrix data, competitor and pricing monitoring, reporting) running smoothly and accurately. - Prepare weekly performance reviews (revenue, product profit, margin, refunds, car-park coverage) for Brakes, Lighting, Batteries and Wipers and surface where attention or corrective action is needed. - Maintain and adjust the assortment matrix in the system, generate SKU entry/exit proposals based on rules and restrictions and ensure master data correctness. - Run weekly competitor analysis (assortment, availability, pricing) and consolidate findings into reports for the Category Manager. - Validate that correct master data is available for generating the assortment matrix and coordinate fixes with Product Catalogue Management / PIM. - Support the Category Manager in preparing inputs for promotions, vendor reviews and cross-functional coordination with Supply Chain, Marketing, Pricing and Demand Planning. Qualifications - Bachelor's degree (or final-year student) in Economics, Business, Engineering, Automotive or a related field. - Strong analytical mindset and attention to detail. - Ability to work with large data sets, spot anomalies and translate findings into clear, structured reports. - Proactive, organised and able to manage recurring weekly operational tasks without losing quality. - English at B1–B2 level (working with reports and cross-functional partners). - Basic knowledge of automotive aftermarket parts, ideally Brakes, Lighting, Batteries or Wipers. - Familiarity with TecDoc, OEM cross-references or PIM / catalogue systems. - Previous internship or junior experience in category management, e-commerce operations, merchandising or commercial analytics. Requirements - Please send us CV in English language. - Time Type: Full time. - Compensation: PLN 8125 - PLN 10800 - monthly.

Role Description In this role you will have full ownership of the “Car Electronics and Charging Solutions” categories development, including: - Ensuring regular category management processes. - Cross-functional alignment with involved departments (Vendor Management, ProdTech, SEO, Supply Planning, Private Brands, Pricing, Marketing, and Content) to drive category growth, optimize performance, and maximize market share. - Managing day-to-day commercial operations and executing the category plan for Car Electronics and Charging Solutions to meet P&L, sales volume, and margin targets. - Building and optimizing the product portfolio by balancing well-known A-brands with our Private Brands, identifying assortment gaps, and driving the commercial launch of new, cutting-edge tech products. - Working closely with ProdTech, SEO, and Content teams to ensure products are easy to find, catalog data is clean, and the category converts traffic effectively. - Aligning with the Vendor Management department on supplier sourcing, onboarding and commercial terms, and joining key negotiations to secure the best deals for the category. - Developing and establishing competitive pricing strategies in cooperation with the Pricing team to maximize sales and ensure category profitability. - Teaming up with the Marketing team to drive category visibility, run targeted promo campaigns, and increase traffic to the category. - Monitoring category KPIs daily while keeping an eye on competitors and market trends to adapt the tactical steps quickly. Qualifications - 3+ years of category management experience in e-commerce or retail, ideally with a track record at major electronics retailers, marketplaces, or direct competitors. - Background in consumer electronics, household appliances, or gadgets (experience with automotive electronics or charging is a major plus). - Strong ownership mentality — the ability to think and act like a business owner, taking full accountability for the category. - Fluent English (B2+ level or higher). - Based in the EU with a valid work permit (Full Remote model). Requirements - High adaptability and flexibility to pivot strategies quickly based on changing market conditions and shifting business needs. - Advanced analytical skills with a focus on P&L management, commercial data tracking, and market intelligence. - Process design and structural thinking to build and optimize category workflows from scratch. - Highly developed communication skills to align commercial stakeholders (Pricing, Marketing, Vendor Management) with tech teams (ProdTech, SEO). - "Detective mindset" with the capability to independently dig for information, navigate ambiguity, and resolve complex issues. Company Description AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe, present across 27 countries with around 6,000 employees. AUTODOC generated revenue of over €1.8 billion in 2025, supplying more than 9.3 million active customers with its millions of vehicle parts and accessories for car, truck, and motorcycle brands. We are committed to creating an environment where every team member feels a strong sense of impact, purpose, and belonging—whether they are working in our offices, warehouses, or remotely. With our headquarters in Berlin, and several offices across Europe, we are driving towards our vision with a clear focus on leveraging technology to build a sustainable future for mobility. Join us as we accelerate towards becoming the leading tech ecosystem in the automotive world.

Role Description As AUTODOC continues to accelerate its growth across 27 European countries and transition into a comprehensive tech ecosystem, understanding our rapidly evolving marketplace is critical to our success. The automotive aftermarket is experiencing significant structural shifts, driven by technological advancements and shifting consumer behaviours. To ensure our executive leadership team and business units move forward with clarity and data-driven confidence, we need to formalise and scale our external intelligence agenda. We are looking for a dedicated expert who can move past raw data to uncover the "why" behind competitor movements and market trajectories. We are hiring a Senior Manager Market & Competitive Intelligence (m/f/d) to join our Strategy Team. Reporting directly to the Head of Strategy, you will own the end-to-end intelligence infrastructure for the company. This means you will: - Build and maintain robust internal market models from imperfect data. - Establish structured competitor scorecards. - Translate complex macroeconomic signals into clear, actionable recommendations. - Manage our external vendor ecosystems and build a modern intelligence tool stack. - Leverage automated monitoring platforms and AI-augmented research methodologies to keep our leadership team informed on a regular cadence. You will be working towards positioning AUTODOC ahead of market trends, transforming competitive signals into concrete business advantages. Qualifications - 5+ years of dedicated experience in competitive intelligence, market research, or strategy consulting with a heavy emphasis on external intelligence. - Outstanding analytical capabilities, with a proven track record of building and maintaining market-sizing models even when working with imperfect or incomplete data sets. - An innate ability to separate signal from noise, connect disparate market trends to core business implications, and distill intelligence into concise, executive-level recommendations. - A clear, confident, and empathetic communication style, capable of presenting high-level findings to senior audiences and collaborating seamlessly across diverse, cross-functional teams. - Hands-on experience managing research subscriptions, automated monitoring platforms, and implementing AI-augmented research methodologies. - Full fluency in English is required. Requirements - Sector knowledge within the automotive aftermarket industry or high-growth e-commerce environments is a plus. Benefits - Impact & Growth: We are a fast-growing tech scale-up where your work directly influences the future of the automotive aftermarket. - Flexibility: We support a modern work-life balance with flexible working hours and remote work options where possible. - Development: Access to internal training programs, workshops, and clear career paths to help you reach your full potential. - Culture: A diverse, international environment where "belonging" is a core value. Join us for regular team events and a collaborative atmosphere. - Extras: Competitive salary packages, employee discounts on our vast range of products, 1 extra day of vacation to celebrate your birthday and modern office spaces designed for creativity and focus (if in hybrid setup).

Role Description Căutăm un operator de asistență clienți vorbitor de limba germană care să se alăture echipei noastre din Chișinău, Moldova. În acest rol, veți fi vocea organizației noastre, oferind asistență excepțională clienților noștri vorbitori de limba franceză. Veți gestiona solicitările clienților, veți rezolva problemele în mod eficient și vă veți asigura că fiecare interacțiune reflectă angajamentul nostru față de satisfacția clienților. Aceasta este o oportunitate excelentă de a vă dezvolta cariera într-un mediu orientat către client, în care abilitățile dvs. de comunicare și empatia dvs. fac cu adevărat diferența. - Răspundeți la întrebările clienților prin telefon, e-mail și chat în limba germană, cu profesionalism și amabilitate - Rezolvați problemele clienților și oferiți soluții rapide și eficiente - Documentați interacțiunile cu clienții și păstrați înregistrări exacte în sistemul nostru de asistență - Identificați și escaladați problemele complexe către departamentele corespunzătoare sau personalul superior - Urmăriți clienții pentru a vă asigura că preocupările lor au fost rezolvate complet - Mențineți o atitudine prietenoasă și empatică în timp ce gestionați simultan mai multe solicitări ale clienților - Contribuiți la un mediu de lucru pozitiv în echipă și împărtășiți cele mai bune practici cu colegii - Îndepliniți obiectivele de performanță privind timpul de răspuns, rata de rezolvare și scorurile de satisfacție a clienților - Oferiți feedback conducerii cu privire la preocupările comune ale clienților și îmbunătățirile produselor Qualifications - Cunoașterea fluentă a limbii franceza (scris și vorbit); cunoașterea limbii engleze constituie un avantaj - Experiență dovedită în asistență clienți sau servicii clienți - Abilități de comunicare și interpersonale puternice, cu capacitatea de a rămâne calm sub presiune - Abilități excelente de rezolvare a problemelor și atenție la detalii - Cunoașterea sistemelor informatice și a instrumentelor de gestionare a relațiilor cu clienții (CRM) - Capacitatea de a efectua mai multe sarcini simultan și de a stabili priorități în mod eficient într-un mediu cu ritm rapid - Empatie și răbdare demonstrate în interacțiunea cu clienții - Diplomă de liceu sau echivalent - De preferat: experiență cu sisteme de ticketing sau cunoștințe despre cele mai bune practici în domeniul asistenței clienților - De preferat: competențe lingvistice suplimentare, cum ar fi limba română sau alte limbi europene Requirements - Schedule 9:00 - 21:00 (8 hours rotational shift), 40 hours weekly - Work in the office or remotely - Time Type: Full time

Role Description Full ownership of “Kits” assortment development, including ensuring regular kits-assortment management processes, cross-functional alignment with involved departments (Category Management, Vendor Management, Supply Planning, Private Brands, Pricing and other) and participating in negotiations with suppliers. - Responsibility for development of assortment part of Kits direction (>100K SKUs range) - Financial targets achievement: revenue and profitability - Kits assortment management regular process design and implementation - Coordination of kits-assortment-related cross-functional activities - Participation in Company-wide projects and strategic initiatives Qualifications - Experience in assortment management >5 years - Relevant experience in automotive - Good technical understanding of how a car functions - Autonomy & Initiative: Proactive self-starter who can work independently without constant supervision - English Language: B2+ (Upper-Intermediate at least) - Successful experience in project management as an additional advantage Requirements - Well-developed organizational skills - Strong analytical skills - Process building - "Detective Mindset" & Problem Solving: Strong capability and desire to dig for information, navigate ambiguity, and figure out complex issues independently. - Communication: ability to effectively communicate with both tech and commercial teams Benefits - Please send us CV in English language - Time Type: Full time

Role Description We're looking for a friendly and empathetic English speaking Customer Support Operator to join our team in Chișinău, Moldova. In this role, you'll be the voice of our organization, providing exceptional support to our customers and ensuring their concerns are resolved promptly and professionally. You'll work in a dynamic environment where your communication skills and customer-focused approach will make a real difference in our clients' experience. - Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner - Provide accurate information about products and services while addressing customer concerns with empathy and patience - Document customer interactions and maintain detailed records in our customer relationship management (CRM) system - Troubleshoot common customer issues and escalate complex problems to appropriate departments when necessary - Follow company protocols and procedures to ensure consistent and high-quality customer service - Identify customer needs and provide personalized solutions that enhance satisfaction - Maintain a positive and professional demeanor while handling difficult or frustrated customers - Collaborate with team members and other departments to resolve customer issues effectively - Track and monitor customer feedback to help improve our products and services - Meet performance targets including response time, resolution rate, and customer satisfaction metrics Qualifications - Fluent English communication skills, both written and verbal - Proven customer service experience in a corporate or support environment - Strong interpersonal and communication skills with the ability to connect with diverse customers - Excellent problem-solving abilities and a customer-focused mindset - Demonstrated patience, empathy, and active listening skills - Proficiency with computer systems and basic software applications - Experience with CRM software or ticketing systems (preferred) - Ability to manage multiple inquiries simultaneously and prioritize effectively - Strong time management skills and ability to work independently - Multilingual capabilities (preferred) - Experience working in a remote or distributed team environment (preferred) - Ability to remain calm and professional under pressure Benefits - Full time (40h a week) - Monday-Saturday 9:00am - 21:30pm (8h) - 2 days a week days off - Work location: Chișinău, Balti office or remotely - Competitive salary based on your professional experience - International career in a multicultural environment with lots of opportunities to grow - Professional growth - 650 e-courses focusing on Leadership and different soft skills - Free company events and activities - Free English and German language classes - Annual vacation of 28 calendar days + a day off on a birthday - Fruit days