• Provide exceptional customer service • Answer inquiries and process payments • Organize and file documents • Communicate with different departments and customers for document requests • Ensure superior customer service is delivered • Support the safety commitment by taking responsibility for safety

Role Description Join Our Team as a Remote Experienced and Licensed Customer Service Representative! Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs. Independently solve problems relating to policies within scope and escalate others as appropriate. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business. - Training: Paid training is Monday – Friday, 9:00am - 5:30pm EST (full time). Attendance and active engagement during training is mandatory for success in this role. - Shift: After onboarding and training is complete, go-forward shifts will have a start time between 7:55AM-10:00AM EST, with a weekend rotation. One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week when working the weekend. - Work Location: All equipment is provided. However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps along with a quiet, secure, distraction-free place to work. - License: Active P&C Producers insurance license REQUIRED. - We are currently not hiring in NY, CA, AK, HI, NM or IL. Qualifications - Associates degree or 1+ year Insurance experience preferred. - 2 years’+ related Customer Service experience is required. - Ability to review, record and organize written data from a variety of sources with no prescribed format is essential. - Excellent communication and interpersonal skills are required. - P&C Producers insurance license required. Company Description At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

• Organize employee records, hours worked, pay information, and supporting documentation for payroll submission • Prepare billing information, verify data accuracy, generate invoices, and help keep billing cycles on track • Handle sensitive payroll, employee, and financial information with the highest level of professionalism and discretion • Screen applicants, coordinate interviews, maintain candidate communication, and support the hiring process from start to finish • Prepare onboarding documentation, collect required forms, and make sure new employees have everything they need on day one • Keep workforce records organized, complete, and current at all times • Serve as a coordination point between leadership, employees, clients, caregivers, and external partners • Answer incoming calls and provide professional, responsive support to everyone who reaches out • Coordinate meetings, appointments, and business activities with accuracy and follow-through • Support client onboarding by preparing documentation, collecting required information, and maintaining precise records • Manage follow-up communication and make sure every request is addressed promptly and professionally • Handle calendar management, document preparation, data entry, filing, and correspondence • Maintain organized, secure, and audit-ready digital filing systems • Track certifications, required documentation, and signatures to keep the company compliant at all times • Uphold confidentiality and compliance standards across every administrative function • Review administrative processes for accuracy and catch discrepancies before they become bigger issues • Create, update, and maintain SOPs, process documentation, and training materials • Research software and operational tools that can improve efficiency and support business growth • Provide cross-departmental support as business needs evolve

Role Description This position focuses on assisting rural and underserved healthcare organizations in connecting to, and fully utilizing, NC HealthConnex, the state’s health information exchange. The Specialist provides expertise in Electronic Health Records (EHRs), healthcare interoperability, clinical workflow integration, and data quality improvement to ensure providers submit accurate, standards-aligned clinical data that supports statewide care coordination and population health goals. Additionally, this role will assist rural providers utilizing NC HealthConnex tools and exchange services, such as NC*Notify and the NC HealthConnex provider clinical portal. Key Responsibilities - EHR Integration & Technical Onboarding - Lead rural provider onboarding to NC HealthConnex, guiding organizations and EHR vendors through connection requirements, HL7 v2 exchange, C-CDA/CCD exchange, and services such as NC*Notify. - Conduct technical assessments of EHR capabilities, interface configurations, and data extraction workflows to identify readiness gaps and implementation needs. - Coordinate with internal NC HIEA and technical teams to support integration tickets, clarify requirements, and address data ingestion or transformation issues. - Healthcare Interoperability Standards & Compliance - Provide expert guidance on interoperability standards including HL7 v2, C-CDA, CCD, USCDI, and NC HIEA Interoperability Standards. - Evaluate provider submissions for adherence to interoperability expectations and troubleshoot issues related to message structure, vocabulary standards, and transport methods. - Data Quality & Validation - Review clinical data sent by providers for completeness, correctness, timeliness, and conformance to HIE requirements. - Lead or assist with data quality uplift initiatives, including validation of HL7, ADT, CCD, and other structured clinical data. - Work directly with providers and EHR vendors to identify root causes of data issues and support resolution through mapping guidance or workflow adjustments. - Training & Provider Support - Deliver tailored technical assistance, trainings, and educational materials to help rural providers understand and utilize NC HealthConnex tools. - Collaborate with provider relations and business relations staff to support provider communication, training schedules, and project coordination. - Assist providers in understanding data flows, reporting requirements, and best practices for interoperability. - Cross-Team & Program Collaboration - Collaborate with NC HIEA teams on interoperability and data quality initiatives. - Support NC HIEA’s role in modernizing digital health infrastructure across rural North Carolina, including contributions to RHTP implementation and continuous improvement of onboarding processes. Qualifications - Experience with Electronic Health Record platforms such as Epic, Cerner/Oracle Health, Allscripts/Veradigm, or NextGen. - Proficiency with healthcare interoperability standards including HL7 v2, C-CDA, CCD, FHIR, and USCDI. - Experience validating structured clinical data and troubleshooting EHR integration issues. - Ability to interpret clinical workflows and map them to data exchange requirements. - Knowledge of HIPAA and health information privacy/security requirements. Desired Skills - Experience supporting HIE onboarding, healthcare interoperability projects, or multi-vendor EHR environments. - Experience with SQL, interface engines, or data mapping tools. - Familiarity with state or federal digital health programs such as NC HIEA initiatives, Medicaid QPHE, or NCQA DAV. - Experience working with rural or underserved provider settings.