Role Description - Be the go-to expert for our corporate clients across chat, phone, and email - think of yourself as their trusted advisor on speed dial. - Gather valuable feedback from clients and become our eyes and ears in the market. - Keep clients in the loop about their order status and watch their loyalty (and satisfaction!) grow. - Build genuine partnerships with each customer - we're not just processing orders, we're building relationships. - Make smart, independent decisions on medium and high complexity matters and turn tricky situations into loyalty-building opportunities with minimal supervisor involvement. - Jump into working groups to help shape new functionality development and testing - your ideas matter here. - Collaborate with our marketing team on exciting initiatives like surveys, customer needs research, and proposal generation. Qualifications - You are a native Dutch speaker and English B1. - Strong knowledge of the company's business processes in customer service. - Strong communication skills (at least 1 year of experience working with clients). - Minimum knowledge of the automotive industry. - Ability to use automobile spare parts catalogs (TecDoc) - will be a plus. - Ability to use special technical sites for spare parts selection (e.g., partlink) - will be a plus. Requirements - Full-time contract (40 hours a week). - Monday-Saturday 8:00am - 20:00pm (CET), 8 hours rotational shift, 2 days a week days off. - Annual vacation. - An extra day off so you can celebrate your birthday. - Mental wellbeing assistance AUTODOC. - Professional growth - 650 e-courses focusing on Leadership and different soft skills. - Free language English classes. - Work remotely.

• Provide exceptional customer service • Answer inquiries and process payments • Organize and file documents • Communicate with different departments and customers for document requests • Ensure superior customer service is delivered • Support the safety commitment by taking responsibility for safety

Role Description Join Our Team as a Remote Experienced and Licensed Customer Service Representative! Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs. Independently solve problems relating to policies within scope and escalate others as appropriate. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business. - Training: Paid training is Monday – Friday, 9:00am - 5:30pm EST (full time). Attendance and active engagement during training is mandatory for success in this role. - Shift: After onboarding and training is complete, go-forward shifts will have a start time between 7:55AM-10:00AM EST, with a weekend rotation. One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week when working the weekend. - Work Location: All equipment is provided. However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps along with a quiet, secure, distraction-free place to work. - License: Active P&C Producers insurance license REQUIRED. - We are currently not hiring in NY, CA, AK, HI, NM or IL. Qualifications - Associates degree or 1+ year Insurance experience preferred. - 2 years’+ related Customer Service experience is required. - Ability to review, record and organize written data from a variety of sources with no prescribed format is essential. - Excellent communication and interpersonal skills are required. - P&C Producers insurance license required. Company Description At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

• Organize employee records, hours worked, pay information, and supporting documentation for payroll submission • Prepare billing information, verify data accuracy, generate invoices, and help keep billing cycles on track • Handle sensitive payroll, employee, and financial information with the highest level of professionalism and discretion • Screen applicants, coordinate interviews, maintain candidate communication, and support the hiring process from start to finish • Prepare onboarding documentation, collect required forms, and make sure new employees have everything they need on day one • Keep workforce records organized, complete, and current at all times • Serve as a coordination point between leadership, employees, clients, caregivers, and external partners • Answer incoming calls and provide professional, responsive support to everyone who reaches out • Coordinate meetings, appointments, and business activities with accuracy and follow-through • Support client onboarding by preparing documentation, collecting required information, and maintaining precise records • Manage follow-up communication and make sure every request is addressed promptly and professionally • Handle calendar management, document preparation, data entry, filing, and correspondence • Maintain organized, secure, and audit-ready digital filing systems • Track certifications, required documentation, and signatures to keep the company compliant at all times • Uphold confidentiality and compliance standards across every administrative function • Review administrative processes for accuracy and catch discrepancies before they become bigger issues • Create, update, and maintain SOPs, process documentation, and training materials • Research software and operational tools that can improve efficiency and support business growth • Provide cross-departmental support as business needs evolve