• Coordinates the planning and implementation of business logistics and maintenance activities • Communicates with staff in accordance with established policies and objectives • Foster a team-oriented work environment • Provide PR/PO support with the Missions Business Unit • Coordinate local dispatch activities • Upholding policies for local dispatch operations • Submits recommendations for logistics policies and procedures • Ensures compliance to agreements and contracts • Works directly with the Missions Business Unit • Collaborates with Operations Team to monitor proficiency and recommend improvements • Reviews and analyzes reports to recommend process improvements.

• Lead, coach, and develop a team of Application Support Engineers to achieve high levels of performance, quality, and customer satisfaction. • Oversee day-to-day support operations, including case assignment, workload balancing, escalation management, and resource planning. • Provide advanced technical support to Acumatica customers and partners, handling complex and high-priority cases. • Serve as an escalation point for challenging technical issues and ambiguous situations. • Drive timely and effective resolution of customer issues by coordinating with Engineering, Product Management, Documentation, and other cross-functional teams. • Analyze support processes, identify improvement opportunities, and recommend operational enhancements to support leadership.

• Provide strategic leadership for the end-to-end Spine supply chain, including demand planning, supply planning, manufacturing, inventory management, and distribution • Develop and execute supply chain strategies aligned to business growth, product lifecycle management, and commercial priorities • Lead and develop high-performing global and regional teams, fostering accountability, engagement, and succession planning • Partner cross-functionally with Commercial, R&D, Quality, Finance, and Regulatory teams to support new product introductions and lifecycle optimization • Drive continuous improvement initiatives to enhance service levels, reduce cost, improve inventory turns, and strengthen supply resilience • Ensure compliance with all quality, regulatory, and environmental health & safety requirements across the supply chain network • Manage external manufacturing and logistics partners to ensure performance, risk mitigation, and long-term capability • Own supply chain performance metrics and financial outcomes, including budget management and productivity targets • Anticipate and proactively manage supply risks, disruptions, and capacity constraints

• Lead cross-site and cross-BU supply chain transformation initiatives aligned to division strategy • Drive centralization efforts across supply planning, sourcing, procurement, and master data • Serve as a key partner to the Sr. Director in defining and executing the transformation agenda • Define and implement the division’s target operating model (roles, structure, decision rights, governance) • Establish clear accountability between site supply chain teams, BU leadership, and global procurement • Drive consistency in how supply chain activities are executed across sites • Align stakeholders across Supply Chain, Global Procurement, Operations, Finance, and Business Units • Act as the bridge between corporate/global functions and site-level execution • Facilitate decision-making across competing site and BU priorities • Develop and deploy standardized processes, tools, and governance across the division • Build playbooks for planning, sourcing, and procurement execution • Elevate supply chain capabilities across sites, particularly in less mature business units • Lead initiatives to centralize and standardize supply chain master data • Partner with IT and digital teams to improve planning and procurement system utilization • Enable visibility and decision-making through improved data quality and reporting • Define and track division-level KPIs (service, inventory, cost, supplier performance) • Drive measurable improvements through transformation initiatives • Establish governance mechanisms to sustain performance and accountability • Drive adoption of standardized processes and ways of working across sites and business units • Establish mechanisms to monitor adoption, identify gaps, and reinforce compliance • Lead continuous improvement initiatives to refine processes, eliminate inefficiencies, and sustain transformation outcomes