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Acumatica

Acumatica Cloud ERP | Connected Business. Delivered.

Manager, ERP Application Support – Distribution

Supply ChainSupply ChainFull TimeRemoteSeniorTeam 501-1,000Since 2008H1B No SponsorCompany SiteLinkedIn

Location

Ohio

Posted

9 days ago

Salary

$115K - $130K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishERP

Job Description

Manager, ERP Application Support – Distribution

Acumatica

• Lead, coach, and develop a team of Application Support Engineers to achieve high levels of performance, quality, and customer satisfaction. • Oversee day-to-day support operations, including case assignment, workload balancing, escalation management, and resource planning. • Provide advanced technical support to Acumatica customers and partners, handling complex and high-priority cases. • Serve as an escalation point for challenging technical issues and ambiguous situations. • Drive timely and effective resolution of customer issues by coordinating with Engineering, Product Management, Documentation, and other cross-functional teams. • Analyze support processes, identify improvement opportunities, and recommend operational enhancements to support leadership.

Job Requirements

  • Bachelor's degree in Information Technology, Management Information Systems, Business Administration, Computer Science, or a related field.
  • 5+ years of experience supporting, implementing, or consulting on ERP or enterprise business software solutions like Acumatica, Odoo, SAP, or NetSuite within Manufacturing, Supply Chain, or Distribution industries.
  • 3+ years of people management experience leading technical support, customer success, consulting, or related teams.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Demonstrated ability to prioritize competing demands and make sound decisions in a fast-paced environment.
  • Excellent verbal and written communication skills.
  • Proven leadership, coaching, mentoring, and conflict-resolution capabilities.
  • Ability to work effectively both independently and collaboratively across departments.

Benefits

  • healthcare benefits (medical, dental and vision insurance for you and your dependents)
  • employer paid Short-term/Long-term Disability and Basic life insurance
  • 401(k) plan and company match
  • PTO

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