• Lead, coach, and develop a team of Application Support Engineers to achieve high levels of performance, quality, and customer satisfaction. • Oversee day-to-day support operations, including case assignment, workload balancing, escalation management, and resource planning. • Provide advanced technical support to Acumatica customers and partners, handling complex and high-priority cases. • Serve as an escalation point for challenging technical issues and ambiguous situations. • Drive timely and effective resolution of customer issues by coordinating with Engineering, Product Management, Documentation, and other cross-functional teams. • Analyze support processes, identify improvement opportunities, and recommend operational enhancements to support leadership.

Role Description The Senior Supply Chain Specialist will be a dedicated point of contact for new programs, supporting a variety of project initiatives in conjunction with the Customer Operations, Contract Operations and Client Services team. This is a critical support position in the Customer Operations team, requiring an eye for detail as well as excellent communication, documentation management and critical thinking skills. Responsibilities - Participates as a key member of Customer Operations in leading the fulfillment of client requests. - Works and leads discussions with internal teams in day-to-day duties of program obligations such as running reports, investigating problems, interacting with other departments, and flagging issues for follow-up. - Ability to prioritize needs and assess feasibility of requests from the client. - Help foster effective and trusting relationships with internal stakeholders. - Responds in a timely, professional, courteous manner with accurate answers to problems and inquiries from internal and external sources. - Maintains document retention and record keeping. - Leads solutioning of all issues for client with internal teams. - Ability to be liaison between client and internal teams. - Proactively addresses, researches, and resolves issues faced by internal teams. - Escalates high priority or reoccurring issues to the appropriate parties to ensure resolution. - Requires knowledge and use of multiple software systems. - Attends regular meetings with other operational teams to receive instruction, share creative ideas and provide relevant updates. - Maintains regular, courteous interdepartmental relations and communication. - Ability to manage inventory with inbound international movement. Qualifications - Bachelor's Degree or equivalent combination of education and experience. - Prior experience in customer/client facing role. - Ability to read, write, speak, and understand the English language. - Working knowledge of Microsoft Office Suite including Word, Excel, and Outlook. Requirements - Specialty pharmacy or PBM experience. - International shipment understanding. - Knowledge of supply chain management and/or Distribution Center operations. Knowledge, Skills & Abilities - Adaptable to regularly changing priorities and deadlines. - Excellent at time management. - Organized by nature. - Attentive to details. - Able to prioritize multiple tasks. - Urgent in the completion of tasks. - Successful in clear, concise verbal and written business communication. - Effective in building rapport across departments and along chain of command. - Prepared to self-motivate and work independently. - Advanced in critical thinking. - Creative in finding solutions. - Working knowledge of MS Office, especially Outlook, Word, Excel and PowerPoint. Physical Demands - Limited travel may be required. - Location of job activities 100% inside. - Extensive manual dexterity (keyboarding, mouse, phone). - Use of phone for communication. - Sit for prolonged periods of time. - Occasionally lift, carry, and move up to 25 pounds. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation & Benefits The expected base pay range for this position is $60,000-$80,000 per year. The actual compensation for the position may vary based on market differences and on factors such as skills, experience, qualifications and can vary based on location and/or work schedule. In addition to base pay, CareTria offers a comprehensive benefits package. Full-Time benefits include: - Access to health, dental, and vision insurance. - Retirement plan options. - Paid time off. - Paid parental leave. - Employee assistance programs. - Other perks. - Eligible employees may also have access to performance bonuses. Company Description CareTria is an equal opportunity employer.

• Provide strategic leadership for the end-to-end Spine supply chain, including demand planning, supply planning, manufacturing, inventory management, and distribution • Develop and execute supply chain strategies aligned to business growth, product lifecycle management, and commercial priorities • Lead and develop high-performing global and regional teams, fostering accountability, engagement, and succession planning • Partner cross-functionally with Commercial, R&D, Quality, Finance, and Regulatory teams to support new product introductions and lifecycle optimization • Drive continuous improvement initiatives to enhance service levels, reduce cost, improve inventory turns, and strengthen supply resilience • Ensure compliance with all quality, regulatory, and environmental health & safety requirements across the supply chain network • Manage external manufacturing and logistics partners to ensure performance, risk mitigation, and long-term capability • Own supply chain performance metrics and financial outcomes, including budget management and productivity targets • Anticipate and proactively manage supply risks, disruptions, and capacity constraints

• Lead cross-site and cross-BU supply chain transformation initiatives aligned to division strategy • Drive centralization efforts across supply planning, sourcing, procurement, and master data • Serve as a key partner to the Sr. Director in defining and executing the transformation agenda • Define and implement the division’s target operating model (roles, structure, decision rights, governance) • Establish clear accountability between site supply chain teams, BU leadership, and global procurement • Drive consistency in how supply chain activities are executed across sites • Align stakeholders across Supply Chain, Global Procurement, Operations, Finance, and Business Units • Act as the bridge between corporate/global functions and site-level execution • Facilitate decision-making across competing site and BU priorities • Develop and deploy standardized processes, tools, and governance across the division • Build playbooks for planning, sourcing, and procurement execution • Elevate supply chain capabilities across sites, particularly in less mature business units • Lead initiatives to centralize and standardize supply chain master data • Partner with IT and digital teams to improve planning and procurement system utilization • Enable visibility and decision-making through improved data quality and reporting • Define and track division-level KPIs (service, inventory, cost, supplier performance) • Drive measurable improvements through transformation initiatives • Establish governance mechanisms to sustain performance and accountability • Drive adoption of standardized processes and ways of working across sites and business units • Establish mechanisms to monitor adoption, identify gaps, and reinforce compliance • Lead continuous improvement initiatives to refine processes, eliminate inefficiencies, and sustain transformation outcomes