• Serve as the primary liaison to heritage Rockwell Collins Ariba stakeholder groups. • Serve as subject matter expert for implementation of Ariba CRE procurement • Develop process for continuous improvement projects to increase system efficiency. • Promote and drive adoption of Ariba tools with subject matter expertise for new site onboarding and ongoing user training. • Maintain training documentation. • Lead root cause/corrective action efforts for break-fix issues and advanced training needs, while maintaining effective communication with impacted stakeholders. • Manage effective system changes/enhancements with the Digital Technology team, SAP Ariba, and impacted stakeholders. • Perform routine and project-related testing.

• Lead end-to-end delivery for Health Cloud enhancements (e.g., Medscout integration, territory/account scoring, process automation, refactoring data models, and systematizing provider applications). • Design, implement, and optimize complex automations (Flows, lightweight Apex) for Health Cloud objects like Network Contracts, Provider Relationships, and scoring logic. • Manage external integrations (Medscout, Docusign) and partner with Legal, Security, and Compliance to achieve 100% compliance on all feature releases. • Drive user adoption and subject matter expertise by hosting peer demos and office hours. • Ensure network data quality through governance reports, dashboards, validations, and regular audits. • Maintain up-to-date technical documentation and data dictionaries for all major enhancements.

• M365 Environment Design & Admin: Serve as the subject matter expert for Microsoft Teams enterprise administration, designing structures (teams, channels, and lifecycles) that align with organizational workflows. • Collaboration Infrastructure: Architect and manage SharePoint Online site structures, including information design, libraries, and complex permission models. • Business Intelligence & Automation: Design and develop Power BI solutions for real-world business scenarios; build and maintain workflows using Power Automate and Power Apps. • Web Development: Take full ownership of website design, development, and administration, ensuring a secure and high-performing web presence. • Automated Governance: Utilize PowerShell extensively to automate administration tasks across the Microsoft 365 tenant. • Security & Compliance: Apply a “security-first” mindset by implementing least-privilege access and ensuring secure collaboration across all platforms. • Technical Documentation: Produce high-quality architecture diagrams, data flows, administrative runbooks, and user-facing communications.

• Manages customers' (title agents) information and accounts in the STARS Oracle and/or AgentLinx agency database • Ensure standard processes for licensing and background checks are followed • Manage customer information through standardized corporate processes • Review documentation submitted by customer/ agent to ensure compliance with corporate and statutory requirements • Support field sales personnel to obtain and maintain accurate information on customers • Communicate and coordinate with supporting departments (i.e. sales, treasury team) • Update and maintain account data in agency software systems • Follow and ensure compliance to Company Standard Operating procedures • Respond and resolve customer requests • Report on case load, status, issues as requested by management • Train/demo/onboard agent on process/system/software • May participate as team member on medium to large scale projects • Support departmental document storage and retrieval systems • Follow functional area’s processes and procedures in daily activities, troubleshoot as needed and recommend suggestions for continuous improvements to overall operations