Role Description - Early detection, mitigation, and prevention of potential production issues - Learn and comprehend product features to develop a clear, detailed understanding of product testing requirements - Perform various regression testing processes: - Feature QC - Platform QC - Bulk test - Completeness test - Interruption test - Resource usage test - Network connection test - Translation testing - Collaborate with leads and other team members to determine testing priorities, effort estimates and track and report progress - Write regression test plans, test cases and usage scenarios to be used for testing, and other documentation as required - Prepare the test environment and test data - Execute testing - Consolidate test results into clear and concise reports - Create and track tickets for any issues on functionality, usability, performance, reliability, and stability issues - Work with software test engineers to ensure that any functional issues that may be revealed during the tests are verified and reported Qualifications - BCA/B.Tech mandate - An autonomous thinker with experience in managing your own diary while working to strict deadlines - A proactive, resilient individual with a positive attitude who is motivated to succeed - Excellent organizational and time management skills - Strong English verbal and written communication skills - Good analytical and problem-solving skills, accuracy, and attention to details - Strong collaboration and teamwork skills

• Comprender las necesidades de negocio y analizar requisitos funcionales. • Traducir necesidades de negocio en especificaciones funcionales, historias de usuario y casos de uso. • Colaborar estrechamente con los equipos de desarrollo proporcionando contexto y claridad sobre los requisitos. • Participar activamente en la definición funcional de nuevas soluciones y mejoras. • Diseñar, planificar y ejecutar pruebas funcionales y procesos de validación de usuario (UAT). • Verificar que las soluciones desarrolladas cumplen los requisitos definidos. • Identificar, documentar y realizar seguimiento de incidencias y defectos. • Elaborar documentación funcional y documentación de pruebas. • Crear manuales de usuario y materiales de formación. • Impartir formaciones sobre productos y funcionalidades. • Contribuir a la mejora continua de procesos de análisis, validación y calidad. • Reportar avances y resultados al responsable del equipo.

• Test new features and updates for existing functionality • Perform functional and non-functional testing • Conduct regression testing • Create and maintain test documentation, including checklists, test cases, bug reports, etc. • Analyze automation test reports and help investigate failures • Collaborate with other teams to ensure product quality

Role Description We are seeking a diligent and personable Quality Assurance & Compliance Coordinator to ensure timely submission and verification of session notes by their Registered Behaviour Technicians (RBTs). - Daily follow-ups with field staff regarding unsubmitted or unverified session notes from the previous day, utilizing the Rethink platform. - Must possess excellent communication skills, a proactive approach to accountability, and the ability to manage a high volume of interactions in an approachable and respectful manner. PLEASE NOTE: - Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time – subject to daylight savings). - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered. - Work Environment: Fully remote. Qualifications - Prior experience in the US healthcare sector. - Familiarity with Applied Behavior Analysis (ABA) practices and the role of RBTs is highly advantageous. Requirements - Proficiency in using electronic health record systems; experience with the Rethink platform is a plus. - Strong verbal and written communication skills with the ability to convey reminders and instructions clearly and empathetically. - Ability to manage a large volume of follow-ups daily, ensuring no RBT is overlooked. - Capable of identifying issues hindering session note submission and collaborating with team members to find solutions. - Approachable and friendly demeanor to encourage positive relationships with field staff. Company Description ISTA Personnel Solutions South Africa is a dynamic, fast-growing BPO company providing operational support to U.S.-based healthcare companies. We are not a recruitment agency — we act as a dedicated extension of our clients’ teams, delivering high-quality service with precision and professionalism.