• Ensure stable operation of in-house software systems and network connections • Planning, developing, installing, configuring, maintaining, supporting, and optimizing all network software and communication links • Analyzing and resolving end user software program and connectivity issues • Providing end user training • Supporting JAMMEX access requests via DLA AMPS • Providing both local and remote maintenance support to various operational systems • General maintenance, upgrades, and new installs of servers and applications • Applying advanced technical knowledge of application networking, including load balancing applications, and ensuring fault tolerance • Performing vulnerability management

Role Description As an LMS Administrator on the Workato Academy team, you will own the administration, optimisation, and governance of our Docebo LMS — ensuring a seamless and engaging learning experience for our customers, partners, and internal teams. You will work at the intersection of platform operations and learner experience, going beyond basic administration to improve how learners discover, access, and engage with content. You will partner closely with instructional designers, trainers, and cross-functional stakeholders to maximise platform capabilities and drive meaningful customer education outcomes. In this role, you will also be responsible for: - Platform Administration & Governance: - Manage day-to-day LMS operations including user management, learning plans, and access controls. - Handle support tickets, troubleshoot platform issues, and liaise with Docebo support as needed. - Customer & Partner Education: - Configure and optimize the LMS to support the goals of external-facing education — ensuring a seamless experience across self-paced and instructor-led training, certification programs, and multi-audience environments. - Learner Experience & Content Discovery: - Continuously improve how learners navigate, search, and access content — reducing friction and ensuring the right content reaches the right learner at the right time. - Drive engagement through personalisation and intelligent content surfacing. - Integrations & Automation: - Support integrations between Docebo and key business systems. - Identify opportunities to automate platform workflows and leverage AI capabilities to improve platform operations and learner experience. - Data & Reporting: - Build and maintain custom reports and dashboards to track learner engagement and platform performance. - Support analytics integrations to provide actionable insights to stakeholders. - Vendor Liaison: - Serve as a primary point of contact with Docebo for support escalations, feature requests, and platform updates — staying current with the product roadmap and new releases. - Content Organisation: - Maintain a well-structured course catalogue — including metadata, taxonomy, and content tagging — to ensure content is easy to find and manage as the library scales. - Continuous Improvement: - Stay current with Docebo updates and proactively propose improvements to platform configuration, learner experience, and operational workflows. Qualifications - Must be open for a fixed-term 6 months contract engagement. - 5+ years of experience in customer education, L&D, learning operations, or a related field, with at least 2 years of hands-on Docebo administration experience. - Proven experience managing an LMS for customer education, with strong understanding of multi-audience portal configuration and external learner engagement. - Experience administering both self-paced and ILT programs is essential. - Strong knowledge of Docebo platform capabilities and the ability to optimise and configure them to achieve customer education and business goals. - A learner experience mindset — able to improve how content is surfaced, discovered, and consumed. - Experience setting up learner engagement campaigns — including gamification and other features that drive course completion. - Proficiency in building custom reports; experience connecting LMS data to BI or analytics tools. - Familiarity with platform UI/UX customisation — including widgets and page layouts; CSS and HTML knowledge is a strong plus. - Comfortable with flexible working hours to support collaboration across global time zones. Preferred Qualifications - Experience with integrations between Docebo and business systems, including Docebo Connect, or enterprise orchestration software (e.g. Workato). - Experience leveraging AI to improve learner and admin experience. - Experience with Google Analytics or similar web analytics platforms. - Docebo Pro certification. - Background in SaaS platform enablement.

Role Description We are seeking a self-sufficient professional with Appian System Administration skills to join our small, nimble platform team. This role is pertinent to maintaining, enhancing, and growing our internal Appian environment hosted on AWS GovCloud. You must be a hands-on problem solver who thrives on troubleshooting complex issues independently, continuously learning, and adapting to platform changes. Core Responsibilities: - Appian Administration: - Continuously enhance our internal Appian platform site by adding features, improving performance, and implementing best practices. - Perform comprehensive Appian system administration including user management, security configurations, site optimization, and health monitoring. - Execute Appian hotfixes and upgrades using custom shell scripts developed by our team. - Proactively troubleshoot and resolve Appian application and platform issues with minimal guidance. - Read, interpret, and apply Appian documentation to solve emerging challenges as the platform evolves. - Adapt platform configurations and custom scripts as Appian releases new versions and deprecates older functionality. - Monitor and report operating efficiency, performance, and reliability of Appian applications. - AWS Infrastructure & System Administration (Supporting Role): - Provide hands-on support for AWS GovCloud infrastructure including EC2 instances, S3 buckets, RDS databases, and related services as needed. - Perform system administration tasks across Windows and Linux environments supporting the Appian platform as needed. - Monitor system capacity, health indicators, and performance metrics; troubleshoot infrastructure issues end-to-end as they arise. - Support environments with a focus on availability, durability, and uptime. - Maintain working knowledge of Application Servers (JBoss, Tomcat) as part of installation and troubleshooting. - Collaborate with the platform team on capacity planning and analytics for forecasting. - Security & Compliance: - Maintain security controls in compliance with VA requirements and conduct remediation from security scans. - Assist the platform team in obtaining and maintaining Authority to Operate (ATO). - Ensure VA security and architecture policies are implemented so that the system meets governing VAEC architectural, security, data, and interoperability standards. - Automation: - REQUIRED: Proficiency with Git and GitHub for version control and configuration management. - Participate in CI/CD pipelines and deployment automation (Jenkins). - Troubleshoot and enhance existing automation scripts as requirements and platform capabilities change. - Drive continuous improvement in deployment processes and operational efficiency. - Operations & Support: - Provide break-fix support and incident resolution for all environments. - Quickly and efficiently troubleshoot simple and complex issues to provide outstanding support for internal service level objectives. - Demonstrate strong pattern recognition to identify recurring issues and implement preventative solutions. - Perform detailed troubleshooting across the full stack—from end-user issues through middleware, application servers, and backend infrastructure. - Execute both repetitive operational tasks (routine maintenance, monitoring) and sporadic platform projects (feature additions). - Create and maintain runbooks, operating procedures, and system documentation. - Ensure all necessary operational processes and procedures are carried out with a high level of attention to detail, expediency, and on-time delivery. Qualifications - Bachelor's degree in Computer Science, Engineering, or related field preferred. - 5+ years of combined technical experience in production support, site reliability engineering, system administration, or DevOps roles. - 2+ years of Appian development experience (process models, interfaces, integrations, data structures) and/or 1-2+ years of hands-on Appian administration experience (system configuration, upgrades, troubleshooting). - 2-3 years of proven, hands-on AWS experience. - Experience may overlap across these areas. Requirements - Technical Skills (Non-Negotiable): - Appian Administration: Demonstrated ability to independently troubleshoot and resolve Appian platform and application issues. - AWS Expertise: Hands-on experience with AWS services such as EC2, S3, RDS, IAM, Cloudwatch, in all environments. - Git/GitHub: Proficient in using Git for version control and GitHub for collaboration and configuration management. - System Administration: Foundational hands-on Linux administration skills (including shell scripting, user management, package management, system updates and maintenance). - Self-Sufficiency: Proven ability to work independently, critically analyze problems, and execute solutions without detailed step-by-step instructions. - Required Competencies: - Critical Thinking: Ability to read requirements, analyze problems, and determine solutions autonomously. - Pattern Recognition: Identify trends, recurring issues, and opportunities for improvement. - Troubleshooting: End-to-end debugging skills across application, middleware, and infrastructure layers. - Continuous Learning: Commitment to staying current with Appian platform changes, reading documentation, and adapting practices accordingly. - Attention to Detail: High level of precision in operational tasks and documentation. - Communication: Excellent written and verbal communication skills for documentation and team collaboration. - Pressure Management: Ability to work well under pressure within a technically challenging environment. - Mission-Critical Mindset: Experience in working in mission-critical environments. - Must be able to obtain Public Trust clearance. Benefits - Sign-on bonus: $2,500 - Referral bonus: $1,000

• Own the Supply GTM stack. Administer the call recording, sequencing, and data enrichment platforms end-to-end — user setup, permissions, sequences, automations, and troubleshooting — alongside the Salesforce and iPaaS foundation underneath them. Lead multiple concurrent initiatives, set direction, and make and communicate the trade-offs with precision. • Build declaratively first, code when it counts. Design and ship solutions Flow-first (record-triggered, screen, and scheduled Flows; validation rules; permission-based security). Write lightweight Apex — trigger handlers, small async/batch jobs, and the test coverage to back them — and build Lightning Web Components for custom UI where declarative tooling falls short. Know when not to write code. • Guard data integrity across the stack. Own accurate sync and data quality between Salesforce and the tools — enrichment data, call/activity capture, and sequence engagement flowing cleanly into the CRM. Monitor system health, diagnose sync failures at the root cause, and build the guardrails that keep the data clean. • Design scalable processes. Partner with sales leadership and RevOps to turn manual, ad hoc outbound workflows into durable, scalable automation aligned to business goals. • Set the standard and raise the team. Define admin standards, documentation, and conventions for the stack. Mentor more junior admins, serve as the escalation point for complex tooling issues, and coach the team through tricky cross-functional decisions. • Lead tool evaluation and rollout. Drive evaluation, selection, and implementation of new tooling for the stack, choosing the right tool for the problem and navigating ambiguity with confidence.