• Lead the implementation, configuration, and ongoing administration of PTC Windchill PDMLink and associated modules • Install, configure, maintain, and upgrade Windchill environments to ensure optimal performance and reliability • Monitor system performance, troubleshoot issues, and implement solutions to improve stability and efficiency • Build, test, and deploy PLM solutions using industry best practices • Support data migrations, legacy system transitions, and system transformation initiatives • Develop and maintain workflows, lifecycle states, policies, and system configurations • Collaborate with customers to gather requirements, understand business processes, and deliver effective technical solutions • Support working groups, technical meetings, and customer engagement activities • Document system configurations, processes, and procedures to support long-term sustainment • Train and mentor users to improve adoption and effective utilization of Windchill • Collaborate with cross-functional teams to support system integration and future capability enhancements • Perform other duties as assigned

Role Description Columbia Technology Partners is seeking a Tier 2 System Administrator to join our Remote Operations team supporting end users across network, desktop, and systems environments. In this role, you'll be a go-to problem solver helping users troubleshoot issues, restore functionality, and stay productive. You'll work hands-on with both hardware and software, leveraging remote tools to support a distributed user base while collaborating with a supportive team. Shift: Wednesday - Sunday, 2:00 PM - 10:00 PM Key Responsibilities: - Provide Tier 2 technical support for hardware, software, and system-related issues - Troubleshoot, diagnose, and resolve problems from initial report through full resolution - Deliver remote support using tools such as Remote Desktop and other remote access solutions - Investigate and resolve help desk tickets supporting cloud and endpoint environments - Apply structured diagnostic techniques to identify root causes and implement fixes - Offer guidance and support to junior team members when needed Qualifications - IAT Level 1 certification required (CompTIA A+ or Network+) - HS Diploma or GED with 15+ years of relevant experience OR Bachelor's degree with 10+ years of relevant experience - Experience troubleshooting hardware and supporting end-user devices - Hands-on experience with Remote Assistance and Remote Desktop tools - Strong problem-solving skills and ability to work independently in a shift-based support environment Requirements - U.S. Citizenship is required for all applicants. - CTP is an equal opportunity employer and abides by applicable employment laws and regulations. - All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. - Employment is contingent upon successful completion of a security background investigation and polygraph. - DOD 8570 IAT Level 1 certification required. - This position requires an active Security Clearance with appropriate Polygraph. Benefits - CTP offers 3 superior medical plans, bringing our employees both in-network and out-of-network options. - Vision + Dental: Both free to you + paid in full by CTP. - Retirement: 401k - 6% company contribution. - PTO + Leave: Customizable leave plans to meet your needs, including Jury Duty, Bereavement + Military Leave. - Career Growth: Up to $10,000 provided for approved career-related learning, training, education, and/or tuition. - Life and AD&D Insurance/Short-Term & Long-Term Disability: More peace of mind, at zero cost to you. - Profit Sharing Bonus: End of year cash gets added to your bottom-line. - Referral Bonus Program: Incentives range from $7,000-$20,000, depending on referral stages.

• Unsere Server und Systeme zuverlässig am Laufen halten • Automatisierung wiederkehrender Aufgaben und Abläufe • Integrationen zwischen internen Systemen über deren Schnittstellen aufbauen und pflegen • Betrieb und Deployments durch Containerisierung vereinfachen • Störungen pragmatisch beheben und sauber dokumentieren • Entwicklung der internen IT Schritt für Schritt vorantreiben

Role Description The applicant must have a strong understanding of system administration with an excellent track record in troubleshooting and diagnostics. The ideal candidate will be responsible for administering, maintaining, securing, and optimizing our clients' Windows server environments and VMware infrastructure. This role requires a strong technical foundation, excellent problem-solving skills, and the ability to ensure the stability, security, and performance of critical systems while providing effective technical support. What you will be doing: - Administer and maintain Windows Server environments (primarily Windows Server 2016, 2019 and later), including installation, configuration, patching, and performance tuning. - Manage and support core Microsoft services, including Active Directory Domain Services (AD DS), Group Policy Objects (GPOs), DNS, NTP and DHCP. - Manage and support VMware infrastructure, including vSphere, vCenter Server, ESXi hosts, VMware HA, and DRS configurations. - Support and maintain virtual and physical server infrastructure within data centre hosting environments. - Perform monthly patching across multiple servers and ESXi hosts using centralized patch management tools and processes. - Implement and maintain security best practices to protect systems and data; support vulnerability management processes. - Provide technical support to clients, effectively troubleshooting and resolving issues related to Windows and VMware environments. - Provide Problem Management support, including Root Cause Analysis (RCA) for client-impacting incidents and resolving complex underlying issues. - Collaborate with team members on infrastructure planning, upgrades, migrations, and changes. - Assist with server decommissioning and migration activities as required. - Maintain clear and accurate documentation for system configurations, procedures, and troubleshooting guides. - Coordinate effectively with vendors for technical support and procurement. - Strong demonstrated work ethic with clear focus on customer success. - Participate in an on-call rotation in an escalation capacity. Qualifications - 8 to 10 years of overall experience in IT infrastructure administration, with at least 5+ years of hands-on experience in both Windows Server and VMware administration. - Strong experience in Windows Server administration (Windows Server 2016, 2019 and later). - Proficiency in VMware virtualization technologies (VMware vSphere, vCenter Server, ESXi, Update Manager, HA, DRS). - Experience managing VMware datastores and familiarity with underlying storage concepts (e.g., SAN, NAS, iSCSI, NFS). - Experience in PowerShell scripting for task automation and system administration. - Understanding of core networking concepts (TCP/IP, DNS, DHCP, VLANs, Firewall basics). - Participate in an on-call rotation to provide 24/7 support for critical systems. - Proven experience supporting infrastructure within data centre hosting environments. - Strong troubleshooting methodology and problem-solving skills. - Excellent communication (verbal and written) and customer service skills. - Ability to work independently as an Individual Contributor and manage tasks effectively. - Relevant certifications (e.g., VCP-DCV, Microsoft Certified: Azure Administrator Associate or similar) are a plus. Benefits - Competitive total rewards package. - Flexibly work remotely from your home, there’s no daily travel requirement to an office! - Collaborate with some of the best and brightest in the industry! - Hone your skills or learn new ones with our substantial training allowance; participate in professional development days, attend training, become certified, whatever you like! - We give you all the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment! - You will have an annual wellness budget to make yourself a priority (use it on gym memberships, massages, fitness and more). - Generous amount of paid vacation and sick days, as well as a day off to volunteer for your favorite charity.