• Lead the instructional design lifecycle—from needs analysis and storyboarding to final evaluation—using ADDIE and SAM models. • Build rich, engaging CBT/WBT courses utilizing authoring tools like Articulate Storyline, Adobe Captivate, or Lectora. • Ensure all e-learning courses are Section 508 compliant and adhere strictly to SCORM, xAPI, and LMS deployment standards. • Work hand-in-hand with federal stakeholders, instructors, and Subject Matter Experts (SMEs) to translate complex tactical aviation or maritime safety concepts into clear, educational designs.

• Lead technical design, development, and implementation for enabling solutions in Oracle Cloud framework. • Design and manage integrations using Oracle Integration Cloud, including REST, SOAP, file-based, event-based, and scheduled integrations. • Design OCI-based solutions using services such as Compute, Storage, VCN, IAM, Load Balancer, Functions, API Gateway, and Autonomous Database. • Provide technical leadership to developers, integration engineers, and support teams. • Provide oversight of external consulting technical support team members and ticket management process. • Prepare technical documentation, solution designs, integration specifications, and operational runbooks.

Role Description When you join Arista’s VeloCloud Systems Engineering team, you become part of the group that pioneered cloud-delivered SD-WAN. Reporting to the Systems Engineering Manager, you will be assigned a named book of MSP/SP accounts and serve as the primary technical relationship owner across those partners. You will engage directly across the full breadth of each MSP/SP organization—spanning product management, sales, marketing, operations, service assurance, and NOC teams. Your role is to help partners design, launch, grow, and operationalize SD-WAN and SD-Branch managed services built on Arista’s portfolio. Through close collaboration with Arista Product Management, Engineering, TAC, and Professional Services, you will serve as a trusted advisor as partners build next-generation networking services that drive measurable business growth for both their customers and Arista. What You’ll Do - Account Ownership: - Serve as the dedicated technical SE for an assigned set of MSP/SP accounts, building deep and lasting relationships across technical, operational, and executive stakeholders within each partner organization. - Trusted Advisor – Service Design: - Help MSP/SP partners create, package, and take to market differentiated SD-WAN and SD-Branch managed services built on VeloCloud and the broader Arista portfolio. - Cross-Functional Enablement: - Develop and deliver tailored enablement programs across all MSP/SP teams—GTM (sales and marketing), operations, NOC/support, and product management—equipping each with the knowledge to position, sell, deliver, and support Arista-powered services. - Operational Integration: - Ensure seamless integration of VeloCloud SD-Branch into MSP/SP operational frameworks, including OSS/BSS systems, service assurance platforms, and delivery workflows. This includes guiding use of VeloCloud REST APIs, log/metric export, and multi-tenant orchestration capabilities. - Co-Selling: - Partner alongside MSP/SP sales teams in customer-facing opportunities—delivering technical presentations, solution demonstrations, and workshops to MSP customers and prospects to accelerate deal velocity and expand revenue. - Solution Architecture & PoC: - Lead solution design, RFx technical responses, and Proof of Concepts (PoCs), ensuring proposed architectures align with partner technical requirements and their downstream customers’ business objectives. - Portfolio Expansion: - Collaborate with MSP/SP partners to co-develop managed services that leverage the broader Arista portfolio—including campus switching, wireless, and security—creating additional revenue streams beyond SD-WAN. - Product Feedback Loop: - Serve as the voice of the MSP/SP channel into Arista Product Management and Engineering, providing structured feedback on features and enhancements required for managed service and multi-tenant use cases. - Industry Presence: - Represent Arista at industry events, MSP-focused forums, partner-led customer events, and conferences. Qualifications - BS/CS/CE degree or equivalent technical experience - 5+ years of experience in WAN, networking, or cloud services, with at least part of that time focused on Service Provider or Managed Service Provider environments. - Understanding of routing protocols (BGP, OSPF), WAN technologies, and SD-WAN. - Experience supporting pre-sales activities, including technical presentations, solution design, and PoCs. - Ability to establish long-lasting relationships and credibility with diverse stakeholders across MSP/SP organizations (from technical operations to product management and sales). - Excellent communication, listening, and presentation skills. - Prior experience working with or supporting MSP/SP organizations, with an understanding of their structure and operational processes is a plus. - Knowledge of Linux, hypervisors, cloud computing, and operational tools for logs, metrics, events, and alerting. - Familiarity with automation frameworks and scripting (REST APIs, Python, Ansible) is a plus. - Understanding of Service Provider routing environments, including MPLS VPN and Segment Routing (SR). - Experience co-developing or enabling managed service offerings is a strong plus. - Network Industry Certification is a plus. Benefits - Arista offers different pay ranges based on work location to provide consistent and competitive pay appropriate to the market. - The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location. - The pay range provided reflects base pay only; in addition, certain roles may also be eligible for discretionary Arista bonuses and equity. - Employees in Sales roles are eligible to participate in Arista’s Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. - US-based employees are also entitled to benefits including medical, dental, vision, wellbeing, tax savings and income protection.

Role Description We are seeking a Senior Business Analyst to support critical healthcare operations and serve as the liaison between business operations, IT, claims, and testing teams. This is a highly visible role focused on production support, operational analysis, business validation, and technology solution alignment within a complex healthcare environment. Unlike a traditional requirements-focused Business Analyst position, this role requires someone who thrives in a live production environment, can identify and resolve operational issues, perform deep data analysis, and collaborate closely with both business and technical stakeholders. The ideal candidate will have experience supporting healthcare payer operations, troubleshooting production issues, conducting root cause analysis, and ensuring successful business outcomes throughout the software development and implementation lifecycle. Key Responsibilities - Support day-to-day production operations and business processes within a healthcare payer environment. - Identify, analyze, document, and resolve production issues through root cause analysis and troubleshooting. - Partner closely with business operations, claims, IT, and testing teams to drive issue resolution and process improvements. - Gather, analyze, and interpret business requirements for complex operational initiatives. - Perform business validation to ensure solutions align with operational and regulatory requirements. - Review and validate test plans, support User Acceptance Testing (UAT), and provide business sign-off when appropriate. - Conduct data analysis, data mapping, reporting, and business process assessments. - Analyze operational and claims-related data to support business decision-making. - Collaborate across cross-functional teams to support strategic technology and operational initiatives. - Document business processes, workflows, requirements, and solution recommendations. - Communicate production impacts, risks, and recommendations to both technical and non-technical stakeholders. - Support configuration and implementation-related projects as needed. - Mentor junior analysts and contribute to department best practices and process improvements. Qualifications - Bachelor's degree in Business, Information Systems, Healthcare Administration, or a related field. - 4+ years of Business Analyst experience preferred. - Sr. Business Analyst experience supporting healthcare operations, preferably within payer or claims environments. - Experience supporting production operations, not solely requirements gathering. - Strong business validation, root cause analysis, and problem-solving skills. - Experience partnering with IT, claims, business operations, and UAT teams. - Strong data analysis experience. - Experience with data mapping. - Strong analytical thinking and troubleshooting capabilities. - Excellent verbal and written communication skills. - Ability to manage multiple priorities in a cross-functional environment. - Experience reviewing and approving test plans and validating UAT outcomes. Requirements - SQL experience required, Microsoft SQL experience preferred. - Experience with reporting, data analysis, and operational metrics. - Ability to interpret complex data and provide actionable business recommendations. Benefits - Medical, dental & vision. - Critical Illness, Accident, and Hospital. - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available. - Life Insurance (Voluntary Life & AD&D for the employee and dependents). - Short and long-term disability. - Health Spending Account (HSA). - Transportation benefits. - Employee Assistance Program. - Time Off/Leave (PTO, Vacation or Sick Leave).