Role Description We are seeking a Franchise Account Executive with experience in sales & account management. You will be focused on creating the best possible customer experience while growing the business. You will be coordinating with our internal operations teams and partnering with the outside sales team to ensure that our customers have all they need to be successful. In this role, you will partner with your outside counterparts to engage, support, and grow the customer base in your shared territory. The ideal candidate will have 3-5 years of experience in inside sales and/or account management and a proven track record in achieving successful outcomes and exceeding stated goals. - Align internal and external stakeholders, ensuring commitment to objectives and successful outcomes. - Serve as a central point of contact between internal and external resources, fostering shared understanding and collaboration to provide product expertise and technical support to customers. - Monitor and measure performance, and sales for assigned territories–intervening and resolving issues that impact performance and customer satisfaction whenever possible. - Listen and understand stakeholders' business objectives, forecasts, and performance metrics, and align technology and processes to meet their needs and to grow our collective businesses. - Work closely with operational resources to ensure timely resolution of issues, while maintaining strong communication with stakeholders. - Provide education and support to external stakeholders, including customers and business partners, on program features and enhancements. - You will play a pivotal role in coaching our customers on best practices, empowering them to thrive within our marketplace through personalized guidance and support. Qualifications - 3-5 years of related sales and/or account management experience. - Strong understanding of online technologies and proficiency in Google Suite offerings. - Proven track record as a proactive problem-solver, taking ownership of issues from beginning to end. - Excellent oral and written communication skills, with a focus on customer service. - Strong organizational, time management, and prioritization skills–Capable of handling multiple demands at any given time. - Ability and willingness to travel to or within assigned region, roughly 15% of the time every other month. Requirements - Experience with Salesforce. - Bachelor's Degree. - Experience with DOMO or other data analysis tools. - Residence within the assigned territory is highly preferred. Compensation Range - Base Salary: $55-60k (Depending on experience, skill set, qualifications, and other relevant factors). - Target Bonus: $2,500.00 / mo. Benefits - Competitive pay. - Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US). - Immediately vested 401K (US) or RRSP (Canada) with company match. - Paid Vacation, Personal, and Sick Time. - Paid maternity and paternity leave (US). - Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US). - Robust Employee Assistance Program. - Employer paid Leap into Service Day to volunteer. - Tuition Reimbursement for eligible programs. - Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization. - Company culture of internal promotions, diverse career paths, and meaningful advancement.