OPENLANE, Inc.

Role Description We are seeking a Director of Inside Sales - Independent with experience in strategic market leadership and sales team management. You will be part of our dynamic Sales and account management team responsible for leading a team that drives Independent dealer engagement and oversees the overall sales life cycle. In this role, you will have the opportunity to: - Lead a remote team, creating and executing market growth strategies. - Support customer relationship management. - Use your experience in leading regional sales teams, developing sales strategies & campaigns, and managing key performance indicators. Qualifications - 5-7 years of proven sales and sales leadership success. - At least 3-5 years in a national or regional inside sales leadership role. - Proven track record in achieving successful outcomes and supporting your team to exceed stated collective goals. Requirements - A Bachelor’s degree in Business Administration, Sales, or a related field. - Demonstrated ability in sales leadership, business development, and strategic planning. - Extensive experience with CRM tools, particularly Salesforce. - Excellent analytical skills to forecast market trends and team performance. Benefits - Competitive pay. - Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US). - Immediately vested 401K (US) or RRSP (Canada) with company match. - Paid Vacation, Personal, and Sick Time. - Paid maternity and paternity leave (US). - Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US). - Robust Employee Assistance Program. - Employer paid Leap into Service Day to volunteer. - Tuition Reimbursement for eligible programs. - Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization. - Company culture of internal promotions, diverse career paths, and meaningful advancement.

Role Description We are seeking a Strategic Accounts Manager with experience in customer acquisition, relationship management, and business expansion. You will be part of a strategic Account Management team responsible for acquiring, retaining, and growing business. In this role, you will have the opportunity to: - Execute targeted sales campaigns - Conduct product demonstrations - Utilize data analytics to optimize sales strategies - Use your experience in outside sales, client discovery, and strategic territory growth Qualifications - 5+ years of experience in sales or business development - Associate degree or relevant equivalent experience required; Bachelor's degree preferred - Strong organizational skills and proficiency in CRM tools - Ability to articulate compelling use cases and value propositions to customers - Willingness to travel, approximately 25% of the time - Qualified to operate a motor vehicle and possesses a valid driver’s license Requirements - Strategic: Look at the big picture to identify expansion opportunities and optimize market growth using data - Relationship-Driven: Excel at cultivating long-term partnerships through regular account reviews and consultative outreach - Solution-Oriented: Naturally seek to understand customer pain points and provide impactful product offerings Benefits - Competitive pay - Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) - Immediately vested 401K (US) or RRSP (Canada) with company match - Paid Vacation, Personal, and Sick Time - Paid maternity and paternity leave (US) - Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) - Robust Employee Assistance Program - Employer paid Leap into Service Day to volunteer - Tuition Reimbursement for eligible programs - Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization - Company culture of internal promotions, diverse career paths, and meaningful advancement

Role Description We are seeking a Sales Development Representative (SDR) to drive outbound prospecting, lead generation, and renewed customer adoption. In this high-volume role, you will: - Drive high-volume outbound prospecting via cold calling, email campaigns, and SMS to identify and qualify new dealership opportunities. - Manage the top of the sales funnel, effectively qualifying leads and converting prospect interest into new platform registrations. - Retarget lapsed dealerships who registered on the platform but failed to successfully transact. - Develop and maintain deep expertise in our product, industry trends, and the competitive landscape to effectively position our value proposition. - Thoroughly document all prospecting activity, lead data, and customer interactions in our CRM to ensure seamless pipeline management. - Track and exceed daily, weekly, and monthly KPIs, including outbound call volume, connect rates, and new account acquisitions. - Deliver compelling elevator pitches and mini-demos, educating prospects on best practices and empowering them to see the immediate value of our marketplace. Your work is performed as a Remote Inside Sales employee, selling via phone/email communications. Qualifications - 1–3 years of high-volume outbound inside sales or prospecting experience (BDR/SDR experience preferred). - Proven track record of thriving in a metric-driven environment (high talk-time, call volume, and daily targets). - Excellent verbal and written communication skills, with a natural talent for objection handling and persuasion. - Strong organizational and time management skills—capable of managing a high volume of leads without letting prospects slip through the cracks. - Strong understanding of digital tools and proficiency in Google Suite offerings. - Proven ability to work autonomously and maintain high activity levels in a remote work environment. Requirements - Tech-savvy; able to quickly master technology platforms/tools to streamline your prospecting workflow. - Results-driven; motivated by daily activity metrics, pipeline growth, and uncapped commission potential. - An engaging communicator with an exceptional phone presence and ability to build quick rapport. - Agile; thrives in a fast-paced environment, rapidly absorbing feedback and refining outreach strategy. Benefits - Competitive pay - Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) - Immediately vested 401K (US) or RRSP (Canada) with company match - Paid Vacation, Personal, and Sick Time - Paid maternity and paternity leave (US) - Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) - Robust Employee Assistance Program - Employer paid Leap into Service Day to volunteer - Tuition Reimbursement for eligible programs - Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization - Company culture of internal promotions, diverse career paths, and meaningful advancement Company Description At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Role Description We are seeking an Inventory Management Specialist with experience in risk mitigation and dealer floorplan audits. You will be part of a Risk Management team responsible for identifying and communicating dealer risk issues and trends. In this role, you will have the opportunity to use your experience in risk assessment and audits to meet our customer's needs. - Reconcile dealer floorplan audits and determine the disposition of unverified and sold units identified from inventory audits. - Identify and interpret risk trends, communicating potential problematic account situations to audit team management and other relevant teams. - Foster positive interactions and communication between the organization and customers, enhancing the overall customer experience. - Regularly utilize AFC dealer reporting tools to identify and report risk issue indicators, facilitating proactive risk mitigation strategies. - Support AFC Risk Mitigation by engaging daily with AFC customers, third parties, and AFC personnel to reconcile dealer floorplan audits. - Analyze customer problems to identify underlying issues, allowing for proactive solutions that prevent future challenges. Qualifications - 1-3 years of relevant experience in risk assessment and dealer audits. - Strong organizational, clerical, and verbal communication skills. - Experience in the preparation or review of documents and reports, Customer Relationship Management (CRM) tools, and internal work queues. Requirements - Detail-oriented: Ensure the quality of the audit process through thorough examination and analysis. - Customer-focused: Prioritize delivering exceptional service to customers, ensuring positive interactions and effective communication. - Adaptable: Navigate through dynamic audit scenarios and adjust strategies accordingly. - Analytical: Possess strong analytical skills to interpret complex data and identify risk patterns effectively. Benefits - Competitive pay - Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) - Immediately vested 401K (US) or RRSP (Canada) with company match - Paid Vacation, Personal, and Sick Time - Paid maternity and paternity leave (US) - Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) - Robust Employee Assistance Program - Employer paid Leap into Service Day to volunteer - Tuition Reimbursement for eligible programs - Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization - Company culture of internal promotions, diverse career paths, and meaningful advancement

Role Description We are seeking an experienced Lead Product Manager to join a small, fast-moving innovation team that incubates new products and solutions from concept to launch. You will be involved in identifying opportunities, framing complex problems, and transforming early-stage ideas into validated solutions. The ideal candidate will have 10+ years of product management experience, including proven success launching innovative products from inception to delivery. Qualifications - 10+ years of product management experience, including zero-to-one or incubation work with shipped outcomes. - Exceptional drive and a proven ability to deliver results, consistently overcoming obstacles with a proactive and unfazed approach. - True passion for crafting something from nothing. - Experience with design thinking, lean startup, and other innovation methodologies such as lean experimentation and rapid prototyping. - Enthusiastic curiosity about the latest technology and innovation trends. - Highly analytical with strong conceptual thinking and creative, business-focused problem-solving skills. - Ability to evaluate alternatives quantitatively and qualitatively and make compelling recommendations based on proven business case analysis. - Strong ability to influence stakeholders and communicate with senior leadership. - Bachelor’s degree required; advanced degree preferred. - Experience working in agile environments and managing customer-facing digital products. - Strong organizational skills and ability to prioritize ruthlessly in a fast-paced environment. Requirements - Entrepreneurial mindset — resourceful, curious, and energized by ambiguity. - Strategic & Customer-Focused — understanding customer needs, market dynamics, and business goals. - Analytical — using data and metrics to guide decisions, validate hypotheses, and measure success. - Collaborative — partnering effectively with business, technology, and design teams. - Adaptable — thriving in dynamic environments and adjusting strategies based on market shifts and feedback. - Innovative — seeking opportunities to transform traditional processes into modern, digital-first experiences. Benefits - Competitive pay - Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) - Immediately vested 401K (US) or RRSP (Canada) with company match - Paid Vacation, Personal, and Sick Time - Paid maternity and paternity leave (US) - Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) - Robust Employee Assistance Program - Employer paid Leap into Service Day to volunteer - Tuition Reimbursement for eligible programs - Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization - Company culture of internal promotions, diverse career paths, and meaningful advancement Company Description At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Role Description We are seeking a strategic and analytical Senior Analyst, Revenue Management to help shape pricing and revenue optimization strategies that maximize profitability and deliver sustainable growth. In this role, you will leverage data to identify opportunities that improve unit economics, customer value, and marketplace performance. You will partner with cross-functional teams to develop recommendations, evaluate strategic initiatives, and measure business impact. The ideal candidate is a curious problem solver who enjoys working with complex datasets, thrives in ambiguity, and turns data into actionable business decisions. Qualifications - Bachelor’s degree in Business, Economics, Data Science or a related field (MBA or Master’s degree preferred). - 5-7 years of experience in Revenue Management, Pricing Strategy, Business Analytics, Strategy & Operations, Management Consulting, or a related analytical function. - Strong SQL skills and experience using BI platforms such as Domo, Tableau, Looker, or Power BI. - Experience with financial modeling, forecasting, pricing analysis, experimentation, or statistical analysis. - Demonstrated ability to translate complex analyses into actionable business recommendations. - Excellent communication and stakeholder management skills, with experience presenting to senior leaders. - High ownership, intellectual curiosity, and comfort working in a fast-paced, data-driven environment. Requirements - Drive Revenue Optimization: Analyze pricing, customer behavior, and marketplace dynamics to identify opportunities that increase revenue and profitability. - Improve Unit Economics: Evaluate key drivers of transaction profitability, including pricing realization, discounting, ancillary product performance, and contribution margins, to identify opportunities to improve financial performance. - Execute Customer & Market Analysis: Perform competitive benchmarking, customer segmentation, and market research to identify emerging growth opportunities. - Expand Cross-Sell Strategy: Identify optimal triggers to increase usage of ancillary services (e.g., transport, guarantee, financing) to maximize total revenue per transaction. - Enhance Retention & Engagement: Analyze acquisition and retention metrics to implement best practices that drive dealer activation and long-term platform engagement. - Performance & Risk Management: Proactively monitor KPIs and identify revenue leakage to mitigate financial risks and capture emerging growth opportunities. - Partner Cross-Functionally: Collaborate with cross-functional stakeholders to evaluate opportunities, align on priorities, and drive data-informed decisions that support revenue growth and business performance. - Deliver Actionable Insights: Leverage advanced analytics and BI tools to synthesize complex datasets into clear, actionable strategies. - Design & Execute Experiments: Apply experimental design (A/B testing, pilots, and cohort analysis) to evaluate the effectiveness of new revenue strategies. Benefits - Competitive pay - Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) - Immediately vested 401K (US) or RRSP (Canada) with company match - Paid Vacation, Personal, and Sick Time - Paid maternity and paternity leave (US) - Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) - Robust Employee Assistance Program - Employer paid Leap into Service Day to volunteer - Tuition Reimbursement for eligible programs - Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization - Company culture of internal promotions, diverse career paths, and meaningful advancement Company Description At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Role Description We’re looking for a Commercial Accounts Representative with experience in efficiently managing, reporting, and scheduling the inventory and sale of vehicles through OPENLANE’s platforms. As the Commercial Accounts Representative, you will be a key participant in the roll-out of critical projects and strategic initiatives to support revenue growth. - Key focal point in delivering daily solutions on customer operational commitments and requirements. - Build and maintain close customer relationships, internal and external. - Monitor and maintain website operations and deliver solutions while keeping to service level agreements. - Support Commercial Sales Director(s)/Program Manager(s) requests for information, including research & investigation, reports, documentation, etc. - Assist in the operational setup of new customer requirements. - Coordinate and follow through on resolution of bugs and issues on a daily basis, including escalations. - Develop and maintain detailed knowledge of process documentation for assigned programs. - Manage the movement of vehicles through a series of processes from consignment through post-sale. - Ensure effective roll-out of new processes and/or changes to existing program rules and procedures. - Ensure best practices are followed on a regular basis. - Coordinate issue resolution between internal and external teams. - Assist other Commercial Accounts Representatives in the event of vacations, personal days, and increased volumes. - Act as a support role in the absence of the Department Manager or Program Manager. - Perform other duties as requested by the Department Manager. Qualifications - 2 to 3 years in a Commercial Account Representative role or equivalent. - Experience in managing client relationships on a logistical role. - Strong business acumen and interpersonal skills. - Strong verbal and written communication skills. - Strong organization and analytical skills. - Self-motivated and multi-tasking oriented. - Automotive and Remarketing knowledge, is a plus. - Knowledge of Google Workspace and Salesforce CRM, is a plus. Requirements - Detail Oriented: Ensure sales vehicles meet account specifications. - Customer-Focused: Provide prompt, courteous service and resolve customer issues in a friendly manner. - Adaptable: Demonstrate flexibility in handling changing work environments. - Proactive: Identify and address areas of concern, involving leadership as necessary. - Collaborative: Work closely with other teams and stakeholders to identify and address concerns. - Driven: Motivate team members to achieve goals. Benefits - Competitive pay. - Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US). - Immediately vested 401K (US) or RRSP (Canada) with company match. - Paid Vacation, Personal, and Sick Time. - Paid maternity and paternity leave (US). - Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US). - Robust Employee Assistance Program. - Employer paid Leap into Service Day to volunteer. - Tuition Reimbursement for eligible programs. - Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization. - Company culture of internal promotions, diverse career paths, and meaningful advancement.

Role Description We are seeking a Bilingual Technical Customer Service Agent with experience providing exceptional customer service and troubleshooting. You will be part of a Global Customer Service team responsible for ensuring customer satisfaction and issue resolution. In this role, you will have the opportunity to: - Handle inbound customer inquiries and provide timely and accurate responses. - Initiate outbound calls to address customer concerns and ensure they have a positive experience in a timely manner. - Work within multiple channels to include chat, case (written), and phone calls (verbal). - Collaborate with cross-functional teams to expedite issue resolution and enhance the overall customer experience. - Assist customers with technical troubleshooting including site navigation, login issues, permissions, and functionality across multiple platforms. - Use CRM software, specifically GDC Salesforce, and a Contact Center telephony system to track customer interactions and manage cases. - Handle approximately 60 - 100 interactions per day, including calls, chats, cases, and Slack channel requests, ensuring quality standards for all interactions are met. Qualifications - Bilingual in English & French. - 3+ Years of customer service or technical support experience. - Bachelor's degree in business or other related field. May have related experience in lieu of a degree. - Proficiency in handling customer inquiries, resolving issues, and managing customer expectations. - Strong organizational and time management skills. - The ability to troubleshoot within technical applications and proficiency in utilizing multiple applications at once. - Excellent oral and written communication skills. - Experience with SalesForce or any CRM and Contact Center telephony system. - Technical troubleshooting experience in a SaaS environment. Requirements - Customer-Focused: Your primary focus is on understanding and meeting the needs of our customers. - Effective Communicator: You possess strong communication skills, both verbal and written. - Adaptable: You are flexible and can easily adapt to changes in procedures, priorities, and technology. - Resolute: You strive for excellence to obtain First Contact Resolution. - Technically Proficient: You have a solid understanding of technical troubleshooting. Benefits - Competitive pay - Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) - Immediately vested 401K (US) or RRSP (Canada) with company match - Paid Vacation, Personal, and Sick Time - Paid maternity and paternity leave (US) - Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) - Robust Employee Assistance Program - Employer paid Leap into Service Day to volunteer - Tuition Reimbursement for eligible programs - Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization - Company culture of internal promotions, diverse career paths, and rapid advancement

Role Description A Strategic Insurance Producer at AFC who will take aggressive ownership of insurance sales performance and premium growth for our Automotive Finance Corporation (AFC) business. Functioning as an embedded insurance leader within a commercial lending environment, your primary focus will be: - Driving market distribution, product penetration, and revenue generation of insurance solutions (such as collateral protection and dealer operations risk mitigation). - Production and bridging the gap between floorplan financing and commercial insurance. - Serving as a subject matter expert, providing critical field-level feedback to shape the strategic growth of our embedded products. Qualifications - Deep understanding of commercial property and casualty (P&C) insurance, collateral protection insurance (CPI), or dealer open lot structures. - Comprehensive knowledge of commercial lending, automotive floorplan financing, or banking frameworks. - Strong understanding of insurance product lifecycles, regulatory compliance, and multi-state policy structures. Requirements - 7+ years of experience in commercial insurance production, program management, or bank-embedded insurance (bancassurance) leadership. - Bachelor’s degree in Risk Management, Finance, or Business Administration. - Active Property & Casualty (P&C) insurance producer license, or the ability to obtain one within an agreed-upon timeframe. - Proven track record of scaling commercial insurance programs within a banking, lending, or automotive finance environment. - Strong communication, prioritization, and executive presentation skills. Benefits - Competitive pay - Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) - Immediately vested 401K (US) or RRSP (Canada) with company match - Paid Vacation, Personal, and Sick Time - Paid maternity and paternity leave (US) - Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) - Robust Employee Assistance Program - Employer paid Leap into Service Day to volunteer - Tuition Reimbursement for eligible programs - Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization - Company culture of internal promotions, diverse career paths, and meaningful advancement

Role Description We are seeking a Market Sales Director with extensive experience in market leadership and strategic oversight. You will lead a team of Market Sales Managers, driving market share growth and sales team effectiveness. This role requires strong leadership skills, market expertise, and a track record of account management and new market launches. The ideal candidate will have at least 5+ years of experience in a similar role, demonstrating proficiency in market/people leadership and strategic planning. - Lead and support market sales teams in your region, setting clear performance expectations and providing coaching and feedback. - Analyze market conditions and collaborate with leadership to develop regional strategies for growth. - Work with internal teams on go-to-market strategies, sales, and promotions. - Take responsibility for new market launches, including hiring and execution. - Foster collaboration and a strong team culture through regular communication. - Hold the team accountable for all measured and assigned metrics. - Partner with internal team members on go-to-market strategies, sales, and promotions. - Hire, onboard, and develop a team of driven salespeople equipped to meet market goals. Qualifications - 5-7+ years of sales leadership experience with outside sales teams. - College degree or equivalent professional experience. - Automotive industry experience, preferably selling SaaS platforms into dealerships. - Ability to travel 75% of the time within the designated market. - Proven ability to analyze data, identify market trends, changes and implications, develop objectives, and strategies. - Strong follow-through and determination to close deals. - Proven ability to lead teams, grow markets and drive to meet/exceed sales targets. - Clear communication and contagious motivational leadership style. Requirements - Familiarity with Salesforce, DOMO, Slack, & Google Suite. - Experience in selling SaaS-based solutions in a B2B environment. Benefits - Competitive pay. - Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US). - Immediately vested 401K (US) or RRSP (Canada) with company match. - Paid Vacation, Personal, and Sick Time. - Paid maternity and paternity leave (US). - Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US). - Robust Employee Assistance Program. - Employer paid Leap into Service Day to volunteer. - Tuition Reimbursement for eligible programs. - Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization. - Company culture of internal promotions, diverse career paths, and meaningful advancement.