
OPENLANE, Inc.
Remote Jobs
OPENLANE, Inc. helps automakers, financial institutions, dealer groups, and fleet operations buy, sell, and trade used vehicles. Founded under the name KAR Global, OPENLANE is a Fo
54 Jobs
Customer Support Representative
OPENLANE, Inc.OPENLANE, Inc. helps automakers, financial institutions, dealer groups, and fleet operations buy, sell, and trade used vehicles. Founded under the name KAR Global, OPENLANE is a Fo
Role Description We’re looking for a Customer Support Representative (CSR) who will be responsible for providing superior technical support and troubleshooting for OPENLANE customers. This position will use a range of technical expertise including customer service skills, tools, and resources available to deliver effective solutions to technical issues. - Identify, research, and resolve technical and end-user application failures and deficiencies. - Ensure proper follow-through on all directives, bulletins, and schedules from management. - Work to proactively identify areas where product improvements can be made to provide enhanced ease of use and functionality. - Educate and coach customers on best practices for using OPENLANE products and services. - Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments. - Thoroughly document all research and customer interactions in Salesforce (CRM) to ensure product and service reliability. - Assure customer acceptance of and quality of resolution. Identify and escalate issues that require advanced product knowledge or technical expertise. - Serve as a Subject Matter Expert for the design and development of training materials. - Use analytical and decision-making skills to offer options and resolve problems in a variety of contexts. - Continuously engage in self-directed learning opportunities to increase functional product knowledge. - Document known errors, workarounds, procedures, and product-specific information. Qualifications - Bachelor’s degree or equivalent work experience. - 2+ years customer service / contact center experience. - General automotive knowledge. - Experience troubleshooting hardware, software, and network related issues. - Ability to communicate clearly and concisely, both orally and in writing. - Demonstrated ability to quickly learn new technologies and a drive to solve problems efficiently and with creativity. - Strong analytical, technical and problem-solving skills. Requirements - Experience with Salesforce, Five9, Slack, & Google Suite. - Web Crawling/Search experience. - Ability to retain knowledge of State/Local/Federal/Contract Requirements for Role. - Able to successfully manage tasks and inquiries for VIP clientele Customer Service including Phone Etiquette, Empathy and Active Listening. - Eagerness to learn, take direction and feedback, multi-task, time manage, and problem-solve. Benefits - Competitive pay. - Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US). - Immediately vested 401K (US) or RRSP (Canada) with company match. - Paid Vacation, Personal, and Sick Time. - Paid maternity and paternity leave (US). - Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US). - Robust Employee Assistance Program. - Employer paid Leap into Service Day to volunteer. - Tuition Reimbursement for eligible programs. - Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization. - Company culture of internal promotions, diverse career paths, and meaningful advancement. - *This position operates under the hours of Tuesday-Saturday, 9:30AM-6:30PM EST. Company Description At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Software Engineer
OPENLANE, Inc.OPENLANE, Inc. helps automakers, financial institutions, dealer groups, and fleet operations buy, sell, and trade used vehicles. Founded under the name KAR Global, OPENLANE is a Fo
Role Description We are seeking to bring on talented software developers interested in remote work opportunities. We are an agile development team delivering high quality products on the Web, iOS, and Android with backend microservices orchestrated by Kubernetes on the AWS cloud. - Develop high quality code to build solutions in an agile development environment - Manage testing, coordinate deployments in multiple environments - Participate in code reviews, planning and estimation meetings - Containerize, troubleshoot, create and build images - Operate with collaborative code repositories, Git and Gitflow, version control and release management - Engage in cross-discipline collaboration with team members including the product owners, designers, and testers Qualifications - Bachelor’s degree in Computer Science or equivalent experience in a related technical field involving coding - 2-5+ years of experience - Ability to speak in English fluently and communicate idiomatically - Constant desire to learn new technology and best practices Requirements - JavaScript (ReactJS), PHP (Laravel) - Kubernetes/Containerization - Microservices Architecture, Serverless, Cloud functions - CI/CD, Pipelines, related release and deployment concepts - AWS, GCP, or Azure Cloud environments - Agile software delivery processes / DevOps - MySql or MS SQL, relational and non-relational databases (NoSql) - Service API development, Rest/Json, Soap - Automated Testing (Unit, Integration, Functional) Benefits - Competitive pay - Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) - Immediately vested 401K (US) or RRSP (Canada) with company match - Paid Vacation, Personal, and Sick Time - Paid maternity and paternity leave (US) - Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) - Robust Employee Assistance Program - Employer paid Leap into Service Day to volunteer - Tuition Reimbursement for eligible programs - Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization - Company culture of internal promotions, diverse career paths, and meaningful advancement
AI First Software Engineer
OPENLANE, Inc.OPENLANE, Inc. helps automakers, financial institutions, dealer groups, and fleet operations buy, sell, and trade used vehicles. Founded under the name KAR Global, OPENLANE is a Fo
AI First Software Engineer Location: Remote, United States Full time Who We Are: At OPENLANE, we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. We’re Looking For: We’re hiring AI-first Software Engineers to build, evolve, and scale OPENLANE’s U.S. marketplace platforms. These roles are for engineers who already treat AI as a first-class development tool, not a novelty. You’ll use AI to move faster, ship higher-quality software, and reduce operational and development toil, while still applying strong engineering judgment, ownership, and systems thinking. You’ll work on customer-facing marketplace experiences and core platform services, partnering closely with Product, Data, Infrastructure, and SRE teams to deliver resilient, scalable systems. AI is an accelerator. Engineering ownership still matters. Why OPENLANE: - Work on real-time, high-value marketplace systems at scale - Be part of a major platform modernization and AI transformation - Use AI as a first-class development tool—not an experiment - Collaborate with experienced engineers, product leaders, and platform teams - Grow in an environment that values learning, ownership, and impact You Are: - AI-forward. You already use AI tools to enhance development speed, quality, and efficiency, and you continuously adapt as tooling evolves. - Product-minded. You think beyond code and understand how technical decisions impact customers and business outcomes. - Ownership-driven. You take responsibility for systems end-to-end, including reliability and operational health. - Technically curious. You enjoy learning new technologies and thoughtfully evaluating emerging approaches. - Quality-focused. You value clean, maintainable code, strong testing practices, and production-ready engineering standards. You Bring: Core Engineering Skills - Experience building and supporting production software systems - Strong understanding of APIs, distributed systems, and cloud-native architecture - Comfort working in modern CI/CD environments - Experience with observability, monitoring, and incident response - Ability to own features and systems end-to-end AI-First Mindset - Actively uses AI development tools (code copilots, AI debuggers, test generators) - Curious about applying AI to real customer and business problems - Able to critically evaluate AI outputs instead of blindly accepting them - Comfortable learning and adapting in a fast-changing tool landscape Technical Experience (One or More) - Backend development (Java, Kotlin, Go, Python, .NET, Ruby, or similar) - Frontend experience (React, TypeScript) is a plus - AWS or similar cloud platforms - Microservices and event-driven architectures - SQL and data-driven applications You Will: - Design, build, and operate scalable services that power U.S. marketplace workflows such as Buy Now, 45M, Simulcast, and DealerBlock - Develop APIs and backend services on the modern, cloud-native, AI-enabled platform - Embed AI-driven capabilities into marketplace features including pricing logic, negotiation flows, and workflow automation - Use AI tools to accelerate coding, testing, debugging, and documentation while applying strong engineering judgment - Partner with Product to translate business needs into durable, scalable technical solutions - Participate in on-call rotations and support live production systems - Improve system reliability, performance, security, and observability - Contribute to technical direction, engineering standards, and long-term platform evolution How You’ll Use AI in These Roles: - AI-assisted coding and refactoring - AI-generated test coverage and validation - AI-supported debugging and root-cause analysis - AI-assisted documentation and knowledge sharing - Applying AI tools to reduce repetitive work and increase engineering leverage Who You Will Work With: Reporting to an Engineering Manager, this role collaborates closely with Product Managers, Data Engineers, Infrastructure, and Site Reliability Engineering (SRE) teams on a daily basis Must Have’s: - 3+ years of experience building and supporting production software systems - Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience) - Experience building and supporting production software systems - Backend development (Java, Kotlin, Go, Python, .NET, Ruby, or similar) - Strong understanding of APIs, distributed systems, and cloud-native architecture - Comfort working in modern CI/CD environments - Experience with observability, monitoring, and incident response - Ability to own features and systems end-to-end - Actively uses AI development tools (code copilots, AI debuggers, test generators) - Curious about applying AI to real customer and business problems - Able to critically evaluate AI outputs instead of blindly accepting them - Comfortable learning and adapting in a fast-changing tool landscape Nice to Have’s: - Frontend experience (React, TypeScript) - AWS or similar cloud platforms - Microservices and event-driven architectures - SQL and data-driven applications - Marketplace, e-commerce, or high-volume transaction systems - Reliability engineering or SRE experience - Experience modernizing or migrating legacy systems What We Offer: - Competitive pay - Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) - Immediately vested 401K (US) or RRSP (Canada) with company match - Paid Vacation, Personal, and Sick Time - Paid maternity and paternity leave (US) - Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) - Robust Employee Assistance Program - Employer paid Leap into Service Day to volunteer - Tuition Reimbursement for eligible programs - Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization - Company culture of internal promotions, diverse career paths, and meaningful advancement Sound like a match? Apply Now - We can't wait to hear from you! Compensation Range of Annual Salary: $110,000.00 - $160,000.00 USD (Depending on experience, skill set, qualifications, and other relevant factors.)
AI First Software Engineer
OPENLANE, Inc.OPENLANE, Inc. helps automakers, financial institutions, dealer groups, and fleet operations buy, sell, and trade used vehicles. Founded under the name KAR Global, OPENLANE is a Fo
Role Description We’re hiring AI-first Software Engineers to build, evolve, and scale OPENLANE’s U.S. marketplace platforms. These roles are for engineers who already treat AI as a first-class development tool, not a novelty. You’ll use AI to move faster, ship higher-quality software, and reduce operational and development toil, while still applying strong engineering judgment, ownership, and systems thinking. - Work on customer-facing marketplace experiences and core platform services. - Partner closely with Product, Data, Infrastructure, and SRE teams to deliver resilient, scalable systems. - AI is an accelerator; engineering ownership still matters. Qualifications - 3+ years of experience building and supporting production software systems. - Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience). - Experience building and supporting production software systems. - Backend development (Java, Kotlin, Go, Python, .NET, Ruby, or similar). - Strong understanding of APIs, distributed systems, and cloud-native architecture. - Comfort working in modern CI/CD environments. - Experience with observability, monitoring, and incident response. - Ability to own features and systems end-to-end. - Actively uses AI development tools (code copilots, AI debuggers, test generators). - Curious about applying AI to real customer and business problems. - Able to critically evaluate AI outputs instead of blindly accepting them. - Comfortable learning and adapting in a fast-changing tool landscape. Requirements - AI-forward: You already use AI tools to enhance development speed, quality, and efficiency, and you continuously adapt as tooling evolves. - Product-minded: You think beyond code and understand how technical decisions impact customers and business outcomes. - Ownership-driven: You take responsibility for systems end-to-end, including reliability and operational health. - Technically curious: You enjoy learning new technologies and thoughtfully evaluating emerging approaches. - Quality-focused: You value clean, maintainable code, strong testing practices, and production-ready engineering standards. Benefits - Competitive pay. - Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US). - Immediately vested 401K (US) or RRSP (Canada) with company match. - Paid Vacation, Personal, and Sick Time. - Paid maternity and paternity leave (US). - Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US). - Robust Employee Assistance Program. - Employer paid Leap into Service Day to volunteer. - Tuition Reimbursement for eligible programs. - Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization. - Company culture of internal promotions, diverse career paths, and meaningful advancement. Compensation Compensation Range of Annual Salary: $90,000.00 - $130,000.00 CAD (Depending on experience, skill set, qualifications, and other relevant factors.)
Contract Specialist II
OPENLANE, Inc.OPENLANE, Inc. helps automakers, financial institutions, dealer groups, and fleet operations buy, sell, and trade used vehicles. Founded under the name KAR Global, OPENLANE is a Fo
Role Description We are seeking a Contract Specialist II who will develop a thorough understanding of AFC policies, processes, and procedures related to processing of applications, contracts, and securing collateral. You will be part of a small, local team responsible for providing prompt, accurate, and courteous service to both internal and external customers. In this role, you will be involved in: - Analyzing and verifying documents for contractual compliance per AFC's guidelines. - Determining the validity of the information received. - Ensuring the integrity of our documentation. Qualifications - Strong organizational and analytical skills, with a strong desire to succeed in a team-oriented office environment. - Exceptional attention to detail and organizational skills. - Ability to perform varied tasks with professional judgment, accuracy, and timeliness. - Post-high school course work in a related field, or 3–5 years of office experience is preferred but not required. Requirements - Develop a thorough understanding of AFC policies, processes, and procedures related to processing of contracts. - Analyze and verify documents required for contracting under AFC established guidelines. - Determine the validity and accuracy of the information received. - Search and download needed documents from state agency websites. - Ensure complete and accurate account information based on documentation reviewed. - Generate contracts and necessary amendments for execution. - Review, accept, and scan properly executed original documents, both electronic and wet ink. - Review ACH Documentation for accuracy and set up of accounts for ACH processing. - Ensure timely and accurate follow ups for all necessary documentation. - Maintain customer records and provide assistance with electronic signature collection. Benefits - Competitive pay - Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) - Immediately vested 401K (US) or RRSP (Canada) with company match - Paid Vacation, Personal, and Sick Time - Paid maternity and paternity leave (US) - Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) - Robust Employee Assistance Program - Employer paid Leap into Service Day to volunteer - Tuition Reimbursement for eligible programs - Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization - Company culture of internal promotions, diverse career paths, and meaningful advancement Compensation Compensation Range of Hourly: $21.00 - $28.00 USD
Software Engineer Intern
OPENLANE, Inc.OPENLANE, Inc. helps automakers, financial institutions, dealer groups, and fleet operations buy, sell, and trade used vehicles. Founded under the name KAR Global, OPENLANE is a Fo
Role Description We are seeking to bring on talented software development interns to transition to full-time positions. We are an agile development team delivering high quality products on iOS, Android, and web with backend microservices orchestrated by Kubernetes on the AWS cloud. - Develop high quality code to build solutions in an agile development environment. - Participate in code reviews, planning and estimation meetings. - Test solutions and troubleshoot issues. - Engage in cross-discipline collaboration with team members including the product owners, designers, and testers. - Accepting full-time and part-time students. Qualifications - Pursuing Bachelor’s degree in Computer Science or a related technical field involving coding. - Minimum of 3 years or Junior equivalent. - Ability to speak in English fluently and communicate idiomatically. Requirements - Javascript, VueJS, PHP, TypeScript, Material, Bootstrap. - Service API development, REST/JSON. - MySQL or SQL, relational and non-relational databases. - Automated Testing (Unit, Integration, Functional). - Agile software delivery processes. Benefits - Competitive pay. - Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US). - Immediately vested 401K (US) or RRSP (Canada) with company match. - Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US). - Robust Employee Assistance Program. - Employer paid Leap into Service Day to volunteer. - Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization. - Company culture of internal promotions, diverse career paths, and meaningful advancement. Company Description At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Skip Trace Coordinator
OPENLANE, Inc.OPENLANE, Inc. helps automakers, financial institutions, dealer groups, and fleet operations buy, sell, and trade used vehicles. Founded under the name KAR Global, OPENLANE is a Fo
Role Description We are seeking a Skip Trace Coordinator who will coordinate and administer various investigative methods/techniques (skip trace) in the pursuit of locating client debtors and client collateral. All duties must be performed within the scope of applicable laws and regulations, operating in a manner that represents professionalism and integrity. The position will primarily use online resources but will also need to create opportunities through developing relationships over the phone. The Skip Trace Coordinator will be expected to consistently provide high-quality contact results and summarize through verbal and written communication. Reporting to the Skip Trace Manager. - Coordinate and administer various investigative methods/techniques (skip trace) in the pursuit of locating client debtors and client collateral. - Assist and perform all daily skip trace activities per Skip department standards. - Maintain a large inventory of accounts and provide regular updates to clients and PAR management. - Locate, research, and evaluate new databases to enhance investigative activities and results. - Maintain current and new vendor contracts and relationships. - Review and evaluate current vendor effectiveness. Recommend changes to Senior Skip Manager. - Work with results-driven accountability and production focus. - Conduct investigative and skip tracing to selected PAR employees. - May be responsible for specific client accounts assigned by management. - Have knowledge of and provide daily production reports as instructed by management. - Generate successful relationships with recovery vendors. - Maintain a professional attitude throughout all forms of communication. - Ability to work in a team environment as well as independently with a focus on production and accountability. - Excellent time management skills and the ability to organize tasks. - Address all client and managerial communications in a timely fashion. - Perform other assignments and duties as specified by PAR senior management. Qualifications - High School Diploma or equivalent is required. - One to three (1-3) years of successful investigative (skip trace) experience is preferred. - One to three (1-3) years of prior experience in the repossession or collections industry is preferred. Requirements - Excellent organizational and written communication skills. - Strong computer, internet, and web searching ability with basic knowledge of Google applications. - Adheres to federal/state laws and regulations regarding MSDS, OSHA, and EPA compliance. - Maintain strict compliance with the GLB – Gramm Leach Bliley Act along with all other local and federal laws relating to customer confidentiality. - Adhere to the principles of the FDCPA – Fair Debt Collection Practices Act. Benefits - Competitive pay - Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) - Immediately vested 401K (US) or RRSP (Canada) with company match - Paid Vacation, Personal, and Sick Time - Paid maternity and paternity leave (US) - Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) - Robust Employee Assistance Program - Employer paid Leap into Service Day to volunteer - Tuition Reimbursement for eligible programs - Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization - Company culture of internal promotions, diverse career paths, and meaningful advancement
Director, Inspection Operations and Optimization
OPENLANE, Inc.OPENLANE, Inc. helps automakers, financial institutions, dealer groups, and fleet operations buy, sell, and trade used vehicles. Founded under the name KAR Global, OPENLANE is a Fo
Role Description We are seeking a Director, Inspection Operations and Optimization with experience in leading large-scale operational transformation and building more scalable, modern operating models. You will be part of the Field Inspection Operations team responsible for building a more scalable, efficient, and technology-enabled inspection field organization. - Drive operational transformation at scale. - Improve performance through data-driven decision making. - Shape the future of field inspection operations. - Utilize experience in territory planning, routing optimization, and workforce utilization. Qualifications - 8-10+ years of experience in field operations, logistics, service delivery, or related environments. - Deep understanding of field operations, logistics, or service delivery models at scale. - Proficiency in operational transformation, change leadership, and scalable process design. - Ability to align territory planning, routing optimization, and workforce utilization with cost efficiency drivers. - Expertise in capacity planning, resource forecasting, and operational performance optimization. - Experience in building and scaling distributed field teams, including contractors and FTEs. - Proven ability to drive cross-functional alignment across Sales, Operations, Product, and Data. - Experience with routing, scheduling, or workforce management tools. - Strong data fluency with the ability to translate insights into operational decisions. - Familiarity with reporting, analytics, and performance tracking systems. - Experience enabling operations through technology, automation, or system-driven workflows. Requirements - Leading the transformation of field operations into a unified, scalable, and technology-enabled operating model (50%). - Building and implementing modern processes, workflows, and standards across field teams (30%). - Driving data-informed decisions across routing, territory design, capacity, and SLA performance (10%). - Establishing standardized metrics, performance visibility, and accountability across all regions (10%). Benefits - Competitive pay. - Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US). - Immediately vested 401K (US) or RRSP (Canada) with company match. - Paid Vacation, Personal, and Sick Time. - Paid maternity and paternity leave (US). - Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US). - Robust Employee Assistance Program. - Employer paid Leap into Service Day to volunteer. - Tuition Reimbursement for eligible programs. - Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization. - Company culture of internal promotions, diverse career paths, and meaningful advancement.
Sr. Product Manager
OPENLANE, Inc.OPENLANE, Inc. helps automakers, financial institutions, dealer groups, and fleet operations buy, sell, and trade used vehicles. Founded under the name KAR Global, OPENLANE is a Fo
Role Description We are seeking a high-impact Senior Product Manager to join our growing Digital Marketplaces Product team. In this role, you will own highly strategic product domains that directly influence business growth, customer experience, and market differentiation. - Define and drive product strategy, shape long-term roadmaps, and lead complex, cross-functional initiatives from concept through execution. - Deeply understand customer needs, competitive landscapes, and industry trends while leveraging technology and data to deliver measurable business outcomes. - Lead our buyer experience for the US Wholesale digital marketplace, focusing on used car dealers. - Improve customer success metrics by enabling efficient auction processes. - Work closely with a development team on the roadmap. Qualifications - 5+ years of experience as a Product Manager, with demonstrated experience operating at a senior level. - Proven track record of defining, launching, and scaling high-impact digital products. - Strong strategic thinking and ability to connect product decisions to company objectives. - Exceptional written and verbal communication skills, including executive-level presentations. - Experience conducting customer interviews and leading structured product discovery. - Strong analytical skills with experience using data to inform prioritization and decision-making. - Deep understanding of agile product development processes. - Demonstrated ability to influence cross-functional teams without formal authority. - Familiarity and experience with AI driven development including vibe coding and rapid prototyping. Requirements - Define and own the product strategy and roadmap for key digital marketplace initiatives. - Lead end-to-end product lifecycle management, from discovery and validation through delivery and optimization. - Identify market opportunities and develop compelling business cases supported by data and customer insights. - Conduct deep discovery, customer research, and competitive analysis to inform product direction. - Partner closely with Engineering and Design to evaluate technical approaches and drive high-quality execution. - Prioritize initiatives based on customer value, business impact, and technical feasibility. - Define, monitor, and report on KPIs and success metrics tied to revenue, engagement, operational efficiency, and customer satisfaction. - Drive executive-level communication, presenting product strategy, trade-offs, and performance insights. - Act as a subject matter expert on competitive dynamics and emerging marketplace trends. - Mentor and support other product team members as appropriate. Benefits - Competitive pay - Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) - Immediately vested 401K (US) or RRSP (Canada) with company match - Paid Vacation, Personal, and Sick Time - Paid maternity and paternity leave (US) - Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) - Robust Employee Assistance Program - Employer paid Leap into Service Day to volunteer - Tuition Reimbursement for eligible programs - Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization - Company culture of internal promotions, diverse career paths, and meaningful advancement Compensation Range Annual Salary: $125,000.00 - $170,000.00 USD (Depending on experience, skill set, qualifications, and other relevant factors.)
Key Account Executive
OPENLANE, Inc.OPENLANE, Inc. helps automakers, financial institutions, dealer groups, and fleet operations buy, sell, and trade used vehicles. Founded under the name KAR Global, OPENLANE is a Fo
Role Description A Key Account Executive that will support and cultivate client retention and growth within the Key Accounts team. You will provide the level of service required of the most valued customers, exercising agility and a customer-focused attitude to ensure an exceptional experience. You will act as the personal liaison for clients within a dedicated book of business, ensuring that expectations are set and met while accomplishing revenue-generating results. In this role you will need the ability to work with stakeholders at varying levels within the company independently or in coordination with the Director of Key Accounts to resolve problems. By providing superior customer service, you ensure your accounts have the tools and information needed to utilize our software and be successful. You will bring a value-based approach to the business that ensures not just a successful transactional experience, but a long-term journey making key accounts successful. Ensuring a growing and profitable relationship with your key accounts, you will be the voice of the company and the bridge to our clients’ success. Qualifications - Customer-obsessed. - Data-Driven. - Thorough. - Agile. - Flexible. Requirements - College degree or equivalent professional experience. - 2-3+ years in a customer-focused, industry-specific, or account management position; preferred. - Superior communication skills, able to clearly articulate ideas and concepts. - Intermediate knowledge of both Microsoft Office and Google Suite products. - Demonstrable knowledge of CRM tools; Salesforce and Pipedrive strongly preferred. - Ability to blend sales acumen, outstanding interpersonal skills, and enthusiasm to stay flexible in a fast-paced, changing environment. - Residence within the assigned territory is required. - Ability and willingness to travel to or within assigned region, roughly 30% of the time every other month. Benefits - Competitive pay - Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) - Immediately vested 401K (US) or RRSP (Canada) with company match - Paid Vacation, Personal, and Sick Time - Paid maternity and paternity leave (US) - Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) - Robust Employee Assistance Program - Employer paid Leap into Service Day to volunteer - Tuition Reimbursement for eligible programs - Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization - Company culture of internal promotions, diverse career paths, and meaningful advancement Company Description At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: - Driven Waybuilders: We pursue challenges that inspire us to build, create, and innovate. - Relentless Curiosity: We seek to understand and improve our customers’ experience. - Smart Risk-Taking: We transform risk into progress through data, experience, and intuition. - Fearless Ownership: We deliver what we promise and learn along the way.
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