• Own instructional design programs or portfolios from intake through measurement and iteration • Translate business priorities into outcome-based learning strategies with clear roadmaps • Use AI-assisted data synthesis and performance analytics for trade-off recommendations • Build learning programs with generative AI as a core component • Advance modern instructional design practice and ensure all solutions are outcome-oriented • Lead the shift from manual production to AI-assisted, modular learning ecosystems • Partner with subject matter experts for knowledge capture

• Lead complex, cross-functional enterprise software programs, with a focus on Platform initiatives, in close partnership with Product Management and Engineering. • Operate as a peer and execution partner to Product Managers and engineering leaders, translating strategy into executable plans, milestones, and decisions while driving alignment, transparency, and delivery outcomes. • Build and drive end to end execution plans for enterprise software and platform programs that require cross-team coordination. • Partner closely with Product Management and Engineering to translate strategy into executable, milestone-driven plans. • Manage timelines, dependencies, risks, and trade-offs across internal and external workstreams. • Ensure disciplined tracking of input and output metrics tied to platform capabilities, business outcomes, and delivery health. • Proactively identify blockers, call out issues directly, and drive resolution through clear ownership and escalation paths. • Maintain program artifacts, including plans, decision logs, risk registers, and dependency maps. • Drive path-to-green recovery plans with defined corrective actions, owners, and timelines. • Reduce friction and improve throughput across internal and externally managed workstreams. • Continuously improve delivery processes for predictability, efficiency, and scale. • Proactively build tools, templates, and lightweight automation to scale execution and team productivity. • Communicate programs clearly to executive and cross-functional audiences. Provide structured status reporting, risk escalation, and expectation management. Facilitate decision-making and maintain momentum across teams. Building strong partnerships across Product, Engineering, Go-to-Market, Deployment, Support, and Customer Success.

• Assist program director with course instruction and revision • Application review • Student advising • Adjunct faculty oversight • Course instruction of advanced sciences, including but not limited to: General Anatomy, Head & Neck Anatomy, Biochemistry, Pharmacology, Medical Physiology, Immunology, and Microbiology/Infectious Diseases • Assist with application review and decision making for MSBMS applicants • Assist with curriculum revision and participate with the MSBMS Curriculum Committee • Assist with Adjunct Faculty oversight, scheduling, and assessment • Assist with student mentoring, advising, and concerns

• Own and drive the CSM annual and quarterly planning process, including OKR development, roadmap prioritization, and executive alignment. • Serve as a strategic partner to CSM leadership, preparing briefings, decision memos, and exec-ready presentations for leadership reviews, QBRs, and board materials. • Identify strategic gaps, risks, and opportunities across the CS organization and develop recommendations for leadership action. • Manage the CSM leadership operating cadence — agendas, follow-ups, decision logs, and cross-functional coordination. • Act as a trusted proxy for CSM leadership in cross-functional forums, representing CS priorities and driving alignment with Product, Sales, Marketing, and Finance. • Own end-to-end program management for strategic CSM initiatives — scoping, planning, resourcing, risk tracking, and delivery. • Develop and maintain program charters, project plans, RAID logs, and stakeholder communication plans. • Drive clarity and accountability across workstreams, ensuring cross-functional owners are aligned and on-track. • Proactively surface blockers and risks to leadership with recommendations for resolution. • Build scalable playbooks and frameworks that operationalize strategic priorities across the CS organization. • Partner with CS Analytics and Finance to synthesize data into strategic insights that inform CS strategy — retention trends, expansion opportunities, health metrics, and customer segment performance. • Develop business cases and ROI frameworks for new CS investments and motions. • Lead strategic research and benchmarking to inform CS best practices and competitive differentiation. • Support the development and iteration of the CS model, including coverage models, segmentation strategy, and engagement frameworks.