• Design, develop, and maintain core infrastructure supporting optimization engines and planning workflows • Improve scalability, reliability, and performance of distributed optimization workloads • Build reusable infrastructure components for model execution, data handling, and solver integration • Analyze performance bottlenecks in optimization pipelines and underlying systems • Optimize compute, memory usage, and data flow for large-scale planning problems • Support solver integration and tuning (e.g., Optimization approaches) • Contribute to evolving platform architecture and hardware • Design systems that support large datasets, parallel execution, and incremental solving • Ensure systems meet enterprise-grade reliability and maintainability standards

Role Description As a member of the Optum team, you will: - Provide support to OPTUM clients and associates. - Research, resolve, and respond to client deliverable issues received via telephone calls, E-Mail, or escalations, and provide support in accordance with current standards. - Complete, maintain, and process pertinent problem tracking entries and records in ServiceNow. - Communicate to internal and external customers as required for new job requests, updates to jobs, and any reported issues with jobs. - Coordinate the scheduling and delivery of all client deliverables within SLA using Robot Schedule. - Participate in building customized notifications for high profile jobs to ensure completion. - Identify scheduled jobs that have terminated and resolve the root cause of termination. - Assist in RxCLAIM job updates due to MOD and patch installs. - Ensure all job setups are put through quality assurance procedures to ensure accuracy. - Ensure all payment deliverables are put through quality assurance processes to ensure accuracy. - Ensure successful delivery of client deliverables through PragmaEdge Community Manager Software. - Participate in the setup and continued maintenance of the MFT process (managed file transfer) to Pragma and Sterling Integrator. - Participate in the verification of delivery. Qualifications - High School Diploma/GED. - 2+ years of experience with AS400, IBMi midrange systems. - 2+ years of experience with Robot Scheduler by Fortra. - 2+ years of experience with Microsoft Office Suite. - 1+ years of experience with virtual desktop software. Requirements - Sterling Integrator and familiarity with SFTP and Connect Direct. - ServiceNow or experience with other ITSM or CRM systems. - AIX, LINUX and UNIX, SQL. - Ability to multi-task and address day-to-day issues in conjunction with larger long-term projects. - Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures. - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. - Ability to effectively present information and respond to questions from groups of associates, managers, and clients. - Possess excellent written, verbal, and interpersonal communication. - Must be creative and resourceful, self-starter, highly motivated, critical thinker. - Solid analytical, organizational, and problem-solving skills. - Working knowledge of IBM iSeries Operating system and Microsoft Operating systems. - Personable, self-motivated individual that works well with a team or individually as necessary. - Understanding of general computer terminology for proper communication between staff. - Must be willing to learn and take direction in new areas. - Attention to detail. - Familiarity with HIPAA guidelines preferred. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements).

• Support and document IT infrastructure systems, ensuring stability and performance. • Comprehend and manage system architecture involving servers, databases, APIs, load balancers, firewalls, networking, and SAN. • Build, configure, and maintain virtualized environments using Hyper-V and/or VMware. • Administer Windows Server environments including patching, performance tuning, and security hardening. • Manage Active Directory (on-prem and Azure AD) and user provisioning tasks. • Design, implement, and own automation scripts using PowerShell and infrastructure-as-code tools like Ansible or Terraform. • Oversee backup processes at various levels—VM snapshots, OS-level, and SAN-level. • Monitor system health and performance using appropriate logging and monitoring tools; respond to incidents and perform triage effectively. • Use code management repositories (e.g., GitHub, Azure DevOps) for infrastructure configuration and deployment. • Contribute to SCRUM or Agile processes by delivering infrastructure-related tasks and improvements. • Lead projects from design to completion with minimal supervision and guide junior engineers through mentorship and knowledge-sharing. • Participate in on-call rotation and provide timely resolution to critical infrastructure issues.

• Contribute to vulnerability remediation discussions • Analyze findings from our CSPM to identify patterns to remediate • Contribute to the design and implementation of cloud and network security features • Reproduce external vulnerability reports • Develop and tune agents to help drive our shift towards agentic workflows