Role Description As a member of the Optum team, you will: - Provide support to OPTUM clients and associates. - Research, resolve, and respond to client deliverable issues received via telephone calls, E-Mail, or escalations, and provide support in accordance with current standards. - Complete, maintain, and process pertinent problem tracking entries and records in ServiceNow. - Communicate to internal and external customers as required for new job requests, updates to jobs, and any reported issues with jobs. - Coordinate the scheduling and delivery of all client deliverables within SLA using Robot Schedule. - Participate in building customized notifications for high profile jobs to ensure completion. - Identify scheduled jobs that have terminated and resolve the root cause of termination. - Assist in RxCLAIM job updates due to MOD and patch installs. - Ensure all job setups are put through quality assurance procedures to ensure accuracy. - Ensure all payment deliverables are put through quality assurance processes to ensure accuracy. - Ensure successful delivery of client deliverables through PragmaEdge Community Manager Software. - Participate in the setup and continued maintenance of the MFT process (managed file transfer) to Pragma and Sterling Integrator. - Participate in the verification of delivery. Qualifications - High School Diploma/GED. - 2+ years of experience with AS400, IBMi midrange systems. - 2+ years of experience with Robot Scheduler by Fortra. - 2+ years of experience with Microsoft Office Suite. - 1+ years of experience with virtual desktop software. Requirements - Sterling Integrator and familiarity with SFTP and Connect Direct. - ServiceNow or experience with other ITSM or CRM systems. - AIX, LINUX and UNIX, SQL. - Ability to multi-task and address day-to-day issues in conjunction with larger long-term projects. - Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures. - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. - Ability to effectively present information and respond to questions from groups of associates, managers, and clients. - Possess excellent written, verbal, and interpersonal communication. - Must be creative and resourceful, self-starter, highly motivated, critical thinker. - Solid analytical, organizational, and problem-solving skills. - Working knowledge of IBM iSeries Operating system and Microsoft Operating systems. - Personable, self-motivated individual that works well with a team or individually as necessary. - Understanding of general computer terminology for proper communication between staff. - Must be willing to learn and take direction in new areas. - Attention to detail. - Familiarity with HIPAA guidelines preferred. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements).

• Support and document IT infrastructure systems, ensuring stability and performance. • Comprehend and manage system architecture involving servers, databases, APIs, load balancers, firewalls, networking, and SAN. • Build, configure, and maintain virtualized environments using Hyper-V and/or VMware. • Administer Windows Server environments including patching, performance tuning, and security hardening. • Manage Active Directory (on-prem and Azure AD) and user provisioning tasks. • Design, implement, and own automation scripts using PowerShell and infrastructure-as-code tools like Ansible or Terraform. • Oversee backup processes at various levels—VM snapshots, OS-level, and SAN-level. • Monitor system health and performance using appropriate logging and monitoring tools; respond to incidents and perform triage effectively. • Use code management repositories (e.g., GitHub, Azure DevOps) for infrastructure configuration and deployment. • Contribute to SCRUM or Agile processes by delivering infrastructure-related tasks and improvements. • Lead projects from design to completion with minimal supervision and guide junior engineers through mentorship and knowledge-sharing. • Participate in on-call rotation and provide timely resolution to critical infrastructure issues.

• Contribute to vulnerability remediation discussions • Analyze findings from our CSPM to identify patterns to remediate • Contribute to the design and implementation of cloud and network security features • Reproduce external vulnerability reports • Develop and tune agents to help drive our shift towards agentic workflows

Role Description At Camunda, our CI/CD infrastructure platform is treated as an internal product. Our mission is to build a platform that offers a Golden Path, enabling 150+ engineers across 20+ teams to deliver with world-class velocity and uncompromising quality at scale, allowing Camunda engineers to focus on building the agentic technologies that will define our market leadership. We are approaching a pivotal phase: an upcoming quality surge that will significantly increase testing volume and engineering throughput. Our platform must scale seamlessly, without increasing developer toil. As an Infrastructure Engineer, you will be at the core of this transformation: designing, implementing, and running the CI/CD and artifact delivery systems. You’ll use your experience across cloud, Kubernetes, and GitHub Actions to scale our CI platform and the artifact distribution systems. This role does not have on-calls. What You Will Do - Develop, operate, and scale the high-load Camunda’s Infrastructure Platform used daily by product teams for thousands of jobs. - Ensure new product versions are reliably built and distributed to customers via our artifact storages. - Identify and remove developer pain points in our infrastructure, iterating toward smoother, more sensible processes. - Act as a service-oriented partner to product teams: provide platform capabilities, advise on best practices, and support them in adopting our tooling. - Contribute to and help shape the team’s roadmap, technical decisions, and long-term vision for the platform. Qualifications - Growth mindset: Curious to learn, share knowledge, and continuously improve the systems and ways of working around you. - Core infrastructure experience in: - Container orchestration (production experience with Kubernetes required) - Infrastructure as Code (any of: Terraform, Pulumi, Ansible) - Cloud providers (any of: GCP, AWS, Azure) - Experience in high-scale CI systems (e.g. GitHub Actions, Jenkins - with self-hosted runners) - Programming skills: Comfortable with at least one general-purpose language (e.g., either of Python, Groovy, Go, JS, and/or Java). - Proven ability to thrive in remote, asynchronous teams and work effectively across teams. - Comfortable with using AI-first approaches in engineering. Requirements - A background in backend engineering. - Natural interest in a wide spectrum of technical topics (T-shaped profile). - You enjoy defining, documenting, and driving technical best practices within the team and across the department. Benefits - Compensation: Competitive, fair, and transparent compensation based on location. - Equity: Offered through our Virtual Stock Option Plan (VSOP). - Remote & Flexible: Work from anywhere with home office budget, co-working space support, and flexible time off. - In Person Connection: Annual Kickoff, team offsites, and Camundi Connection Budgets. - Health & Wellbeing: Access to locally tailored healthcare and a flexible global benefit. - Financial Security: Retirement and pension plans, plus life and disability insurance. - Professional Growth: Up to $/€/£1,000 per year for self-driven learning.