• Coordinate with attorneys, both in-house and contractor, to ensure every interview and hearing on the firm’s calendar is covered, managing busy calendars and availability across multiple time zones • Call clients in both English and Spanish to gather information, provide updates, schedule appointments, and ensure they remain engaged throughout their case development • Accurately prepare and submit attorney appearance forms for each interview, within strict deadlines, to asylum offices, clients, and attorneys • Serve as the primary liaison between clients and attorneys, ensuring clear communication flows in both directions and all parties stay informed of case developments and requirements • Maintain detailed tracking systems to ensure no critical deadlines are missed and all submissions are completed on time • Proactively identify potential issues or bottlenecks in case progression and communicate with teammates to resolve problems before they impact deadlines or client service • Perform various coordination and other administrative tasks, as assigned

• Research and input system architecture changes for insurance setup objects in support of generating revenue and claims for billing • Implement and resolve highly complex payer contract requirements into DaVita’s systems • Respond to internal teams’ inquiries on contract, revenue, plan management and billing attributes • Perform duties for the revenue operations department related to either contract management, revenue management or insurance plan management including billing templates (i.e. UB04, HCFA 1500) • Communicate with insurance payers to understand network coverage, relationships and contract terms to ensure timely and accurate reimbursement for dialysis services rendered at our clinics • Process payer, partner and customer requests to ensure center and payer information is loaded into the billing system for accurate billing including single patient agreements • Help identify process changes and opportunities for continuous improvements. • Maintain confidentiality of all company and patient information in accordance with HIPAA regulations and DaVita policies

• Assist in preparation of estimating net revenues • Analyze FFS (fee-for-service) collection trending • Work in a consultative capacity to identify and implement process, technology and training initiatives to support the accurate and timely billing and collection of accounts receivable. • Provide analytical support to and develop tools for company operations to enhance their skills in detecting both current and future performance issues • Perform research on best practices and standards in the revenue cycle for the healthcare industry to assist in standardization of goal setting performance monitoring • Develop and manipulate large data sets as well as analyzes data groups to assist in the development and implementation of process improvement strategies • Understanding knowledge of 837/EDI process including payer specific rules. • Assists in auditing all electronic reports and paper claims and make corrections when necessary. • Ensures accessibility and flow of performance information to all relevant parties; works to prevent or address data transmission issues • Analyzes financial and revenue cycle performance data to identify trends, patterns, and root causes

• Monitor autonomous robots using remote assistance tools and dashboards • Follow step-by-step procedures to support standard operational scenarios • Escalate technical or operational issues to shift leads or senior operators • Accurately document observations, incidents, and actions taken • Follow safety protocols and communication guidelines at all times • Learn and adapt to new tools, workflows, and process updates