Role Description - Daily administration and support of Salesforce including but not limited to customization of objects, fields, record types, page layouts and validations - Partner with product owners and other cross functional teams to align with the business needs - Develop and create reports and dashboards for Directors and end users - Create and maintain documentation on processes and policies - Log and track identified system problems through resolution - Passionate about solving hard problems using data-driven solutions - Other projects or duties as assigned Qualifications - Bachelor’s Degree in Computer Science, Management Information Systems or related discipline and 1 to 2 years of related IT experience or High School Diploma/General Education Degree (GED) and 3 plus years of specific experience - Experience managing escalations from key stakeholders and business users - Experience with diagnosing and troubleshooting issues Requirements - Bachelor’s Degree - Hands-on Salesforce Administration experience - Experience with CRM or Salesforce - Salesforce Administrator Certification - Excel experience Benefits - Comprehensive benefits package including Medical, Dental, Vision coverage - Paid Time Off - Retirement Benefits - Complimentary Health Screenings

• Support the day-to-day administration of Salesforce Service Cloud, ensuring system stability, usability, and performance. • Work closely with the Senior Salesforce Administrator to implement system enhancements and platform improvements. • Configure and maintain Salesforce features including custom objects, fields, page layouts, validation rules, and automation flows. • Assist with user management, including account setup, permissions, and role-based access controls. • Provide frontline support for Salesforce users by troubleshooting issues and responding to support requests. • Collaborate with operations and support teams to gather and document business requirements for system enhancements. • Assist with maintaining data quality and integrity through monitoring, data cleanup, and governance practices. • Support testing, validation, and deployment of Salesforce updates and new features. • Assist with the configuration and monitoring of AI-powered capabilities such as Agentforce agents and service automation workflows. • Document system configurations, processes, and user guides to support internal knowledge sharing. • Maintain awareness of Sales Cloud processes and data structures to ensure alignment across the Salesforce platform.

Role Description Ateko is seeking a motivated and detail-oriented Intermediate Salesforce Administrator to join our team. In this role, you will be responsible for the day-to-day configuration, support, maintenance, and improvement of our clients' Salesforce instances. You will work closely with consultants, developers, and client stakeholders to ensure Salesforce effectively meets business needs. This is an excellent opportunity for an experienced administrator looking to deepen their skills in a fast-paced consulting environment. This role requires on-call support on evenings, weekends, and holidays. Regular work hours for this role are 9 AM - 5 PM PT/12 PM - 8 PM ET. What You’ll Do - Manage core Salesforce administrative functions including user account maintenance, profiles, roles, permission sets, sharing rules, and security settings. - Perform declarative configuration and customization of Salesforce Sales Cloud, Service Cloud, and potentially other clouds/features (e.g., Experience Cloud, Communications Cloud, Revenue Cloud) including custom objects, fields, page layouts, record types, validation rules, and assignment rules. - Build, maintain, and troubleshoot automation processes using Salesforce Flow. - Create and maintain reports and dashboards to meet client reporting requirements and provide actionable insights. - Manage data quality, perform data imports/exports using tools like Data Loader, and assist with data migration tasks. - Provide day-to-day end-user support, troubleshoot issues, and assist users with best practices to enhance their Salesforce knowledge. - Collaborate with client and internal project teams in Canada and India to gather requirements for system enhancements and implement solutions. - Maintain system documentation, including configuration workbooks and process documentation. - Stay current with Salesforce releases, features, and best practices, recommending improvements where appropriate. - Assist with the testing and deployment of new Salesforce functionality. - Other duties as required. On Call Support This role requires ‘on-call’ support during evenings, weekends, and holidays on a rotating schedule. The team member will be provided with an Ateko phone, which must be kept with them and answered at all times throughout their on-call shift. While there is no requirement to remain at a workstation for the duration of the shift, it is expected that within 15 minutes of a P1/2 support ticket being escalated to the provided phone, the team member will be at their workstation, available and able to support. Qualifications - Hold an active Salesforce Certified Administrator credential. - 3 to 5 years of hands-on experience as a Salesforce Administrator, managing and configuring Salesforce environments. - Solid experience with core features and configuration of Salesforce Sales Cloud and Service Cloud. - Experience with Revenue Cloud or Industries Cloud is required. - Proficiency in declarative automation tools, primarily Salesforce Flow. - Strong understanding of the Salesforce security model, including profiles, roles, permission sets, and sharing rules. - Experience with data management tools (e.g., Salesforce Data Loader) and a firm grasp of data hygiene best practices. - Demonstrated analytical and problem-solving skills, with strong attention to detail. - Excellent communication skills and the ability to interact effectively with both technical and non-technical stakeholders. - Ability to work independently and manage tasks effectively within a remote team environment. Preferred - Hold additional active certifications such as Advanced Administrator, Platform App Builder, Sales Cloud Consultant, or Service Cloud Consultant. - Experience working in a consulting environment or managing multiple Salesforce orgs is an asset. - Experience with Experience Cloud (Community Cloud) or Marketing Cloud Account Engagement (Pardot) is an asset. - Experience in an on-call work scenario is highly desirable. - Basic understanding of when programmatic solutions (Apex, LWC) might be needed. - Experience participating in data migration projects is a plus. - Familiarity with Agile/Scrum methodologies is a plus. - Bilingual fluency in verbal and written French and English is a strong asset. Benefits - Competitive salary. - The opportunity to work at a fast-scaling organization servicing some of the largest and most exciting companies in the world. - A flat and modern work culture. - Flexible work environment. - Participation in a Salesforce certification-based employee bonus program. - Medical and dental benefits. - 10 personal days to use for mental health, sickness, and family emergencies. - 3 weeks vacation. - Subsidized career training, including coverage of certification tests. - We value giving back to our community - you get 20 hours of your workday over the year to spend doing volunteer work for an organization you chose.

Role Description We are seeking a business-facing CRM owner to manage and evolve our Salesforce platform. This role is critical in ensuring we build on early adoption success and continue to scale Salesforce into a core driver of sales performance, visibility, and growth. You will work directly with field sales reps, sales leadership, and implementation partners to translate business needs into system improvements. This is a hybrid role combining system administration, business analysis, reporting, and user support. - Own the full lifecycle of the platform — from user support and data integrity to governance, enhancements, and performance tracking. - Act as the primary interface between the sales team and the CRM. - Develop a strong understanding of the sales process, customer structure, and workflows. - Translate sales needs into system enhancements and process improvements. - Ensure CRM supports key sales motions such as pipeline management, quoting visibility, and account management. Key Responsibilities - CRM Ownership & Administration - Own day-to-day management of the CRM platform, including users, permissions, and configuration. - Maintain system integrity, usability, and performance. - Build and manage automation using tools such as Flow and system configuration. - Ensure consistent data structure, cleanliness, and governance across the platform. - Sales Process & Business Alignment - Act as the primary interface between the sales team and the CRM. - Develop a strong understanding of the sales process, customer structure, and workflows. - Translate sales needs into system enhancements and process improvements. - Ensure CRM supports key sales motions such as pipeline management, quoting visibility, and account management. - Reporting, Data & Insights - Build and maintain reports and dashboards used by sales reps and leadership. - Ensure data is accurate, structured, and usable for decision-making. - Track and communicate key sales metrics and CRM ROI, ensuring the platform is delivering measurable impact to the business. - Support data analysis and reporting needs both inside and outside of the CRM. - Governance & Development Management - Manage and prioritize a backlog of system enhancements and requests. - Enforce governance over system changes to maintain consistency and scalability. - Partner with external implementation teams on system enhancements. - Participate in solution design, testing, and deployment of new capabilities. - User Support & Enablement - Serve as the primary support resource for CRM users. - Troubleshoot issues and guide users on best practices. - Maintain clear documentation of system processes and standards. - Help reinforce adoption and effective system usage across the field. Qualifications - 2–4 years experience supporting an enterprise CRM system (Salesforce experience required). - Strong understanding of sales processes, pipeline management, and sales metrics. - Experience building reports and working with data to drive insights. - Comfortable working directly with sales teams and leadership. - Ability to manage multiple responsibilities across support, data, and system improvements. - Strong organizational and problem-solving skills. - Ability to take direction and independently execute. Requirements - Salesforce experience (admin or power user level). - Experience in distribution, construction, or B2B sales environments. - Experience with CRM automation tools (e.g., Flow or similar). - Experience working with external implementation or development partners. - Exposure to sales or marketing technology ecosystems. Career Path This role will begin with ownership of CRM administration and support but is expected to grow into broader responsibility across sales and business systems, with potential for future leadership. What Success Looks Like Within the first 6–12 months: - Salesforce is consistently used by the field with strong adoption. - Sales reps can easily access and act on key information (quotes, customers, opportunities). - Reporting is trusted and actively used by leadership. - Data is clean, structured, and supports decision-making. - A clear backlog and roadmap of system improvements is established and progressing. Key Traits for Success - Business-minded with a strong interest in how sales teams operate. - Comfortable working with data and translating it into insights. - Organized and able to manage multiple priorities. - Strong communicator across both field and leadership teams. - Able to take ownership and operate independently. - Focused on improving systems, not just maintaining them.