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Director, Account Management
Location
United States
Posted
138 days ago
Salary
$133.3K - $179.9K / year
Seniority
Lead
Job Description
Director, Account Management
Modivcare
• Owns full accountability for account management organizational performance with an emphasis on developing and executing strategical and tactical plans to achieve relationship, retention, and growth goals. • Directs the day-to-day Account Management responsibilities and interact with local and national Operations teams. • Partners with the senior level of our Managed Care clients and effectively supports the daily issue management required to maintain strong relationships. • Builds and reinforces our reputation in the overall Healthcare industry. • Monitors critical metrics/dashboards to identify operational strengths, weaknesses and opportunities for improvement. • Acts as a single point of contact and resolution for account stakeholders both at their account’s corporate levels and at local levels as needed, into the organization. • Ensures questions, needs and concerns from account stakeholders are addressed and responded to in a timely, accurate and complete manner. • Monitors and reviews account operational data to proactively identify performance issues & concerns as well as opportunities for program modifications and enhancements. • Leads multi-functional teams to develop and track action plans addressing performance issues. • Accountable for timely closure of account CAPS, QIPS, PIPs and Notices for Deficiencies. • Review national/corporate level account reports for accuracy and ensure timely delivery to account stakeholders. • Accountable for content, messaging, and presentation for corporate level JOCs and other meeting forums. • Ensure internal and external interactions including communications, presentations, strategy, reporting and messaging is efficient and effective. • Establishes and implements a strategic retention and growth plan for each assigned account. • Articulates the organization's value proposition including trend drivers surrounding the services provided to their accounts. • Understands client’s strategic initiatives & industry trends and identify opportunities for strategic and/or profitable expansion through transportation or other product/service renditions. • Monitors assigned accounts for Liquidated Damages (LQDs). • Develops and monitors PIPs to reduce LQDs. • Manages client contracting process for assigned accounts. • Participates in client events including educational and member outreach activities. • Owns the responsibility to ensure that the organization is compliant to contractual expectations. • Creates a best in-class experience for their account stakeholders including their members. • Leads all efforts in regards to contract retention and pursing profitable growth for their accounts. • Leads program scoping to ensure successful program implementation and program launch. • May lead projects and perform other duties as assigned. • Occasional business travel may be required. • Determines appropriate resourcing of staff in order to achieve goals and objectives. • Builds an effective leadership team through mentoring and formal education that focuses on management and project management principles. • Defines annual Key Performance Indicators aligned with corporate goals. • Directs and mentors leaders on performance gaps, career development opportunities, and strategies. • Directs and coaches leaders on all human resource related processes including onboarding, performance management, succession planning, employee relations, selection, terminations, compensation and rewards. • Accountable for collective results and recognizing others’ contributions and share credit for success. • Owns attainment of high employee satisfaction and retention; lead development of program and initiatives within group to attain high employee satisfaction. • Leads change management initiatives to drive improvements and efficiencies. • Ability to interact collaboratively and communicate effectively with external, internal customers, and stakeholders to address issues and ensure alignment. • Prepares and manages budget as assigned; analyzes variances and initiates corrective actions to maximize operational performance.
Job Requirements
- Bachelor's Degree preferred.
- Ten (10) plus years experience leading cross functional process improvement initiatives.
- Five (5) plus years leadership responsibility.
- Demonstrated expertise in Account Management and working with c-suites.
- Demonstrated expertise in managing and building complex healthcare clients.
- Demonstrated expertise in managing teams across multiple locations.
- Experience in healthcare or managed care preferred.
- Or equivalent combination of education and/or experience.
- Demonstrated overall business leadership, strategic vision, and process know-how to lead the delivery of solutions.
- Exceptional customer focus and process evangelism.
- Demonstrates expert level understanding of industry space as well as account contract details.
- Ability to drive the business forward besides challenges and ambiguity.
- Proven experience delivering new business processes in a high paced environment.
- Excellent interpersonal and communication skills and proven ability to work effectively with all organizational levels.
- Ability to foster and build a collaborative working relationship with various stakeholders.
- Excellent oral and written communications skills, communicating clearly and concisely with excellent presentation skills and the ability to lead meetings internally and externally.
- Ability to listen and understand information and communicate the same.
- Must possess good organizational skills.
- Must be results oriented.
- Highly skilled in Microsoft office packages (Word, Excel, and Outlook).
Benefits
- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post --Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
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