Innovaccer

• Serve as the primary clinical operations expert for solutions addressing utilization management, prior authorization, and related workflows. • Translate real-world nursing and utilization review workflows into scalable digital product capabilities. • Partner with product managers to define requirements, user stories, and workflow designs. • Collaborate with data science and AI teams to identify opportunities for automation in utilization review, documentation review, and clinical decision support. • Help design AI-enabled workflows that reduce manual administrative work for nurses and care management teams. • Ensure product capabilities align with actual nursing workflows and regulatory expectations. • Participate in product testing, workflow simulations, and usability validation. • Provide subject matter expertise during product pilots and early implementations. • Help Innovaccer understand how solutions will be used by nurses, utilization review teams, and care managers in provider and payer organizations. • Work closely with the Chief Innovation Officer to identify opportunities for new clinical workflow products. • Help shape the clinical strategy for automation across administrative and clinical operations.

• Serve as the CPO's thought partner and operational deputy, preparing briefing materials, driving follow-through on key initiatives, and acting as a proxy in select forums. • Own the CPO's planning calendar: quarterly business reviews, product leadership offsites, board and executive updates, and annual planning cycles. • Distil complex, cross-functional inputs into crisp written recommendations, decision documents, and narratives for senior audiences. • Identify issues before they surface to the CPO — proactively resolving blockers, brokering alignment, and escalating only what truly requires executive attention. • Design and stand up the product operating model for an AI-native organization — including portfolio prioritization, OKR processes, roadmap governance, and cross-functional rituals. • Build lightweight, high-signal reporting cadences that give the CPO and product leadership real-time visibility into progress, risks, and decisions. • Drive quarterly and annual planning: coordinating inputs from product, engineering, design, data science, and go-to-market teams into a coherent, executable plan. • Identify operational inefficiencies and eliminate them — the goal is a product organization that ships faster and with less friction, not more process. • Lead high-priority transformation programs on behalf of the CPO — spanning organizational design, AI adoption, new capability builds, and cross-functional change management. • Act as a program manager for initiatives that cut across multiple teams and do not have a natural single owner. • Build the infrastructure for how the product organization makes and communicates decisions — from DACI frameworks to async-first working norms. • Partner with People, Finance, and Legal as needed to bring structure to people and resource decisions in the product org. • Help shape what it means to operate as an AI-native product organization — piloting new tools, workflows, and norms and socializing them across the team. • Build muscle around how the product organization consumes, generates, and acts on AI-driven insights. • Partner with product and design leadership to embed AI-first thinking into how we scope, prototype, and evaluate work.

• Guide and mentor the team in best practices for handling the data. • Review and provide feedback before the deliverables are shared with the customer. • Play with and transform data. • Work towards creating easy-to-digest analytical reports for US healthcare customers. • Design and build workflows on the Data Activation Platform that pull data from client systems as scoped while complying with respective internal standards and industry best practices. • Review team deliverables and ensure quality and accuracy • Monitor and tune the configuration of workflows for high availability once deployed in production environments • Understand Innovaccer data warehousing concepts and implement best practices.

• Define and own the multi-year product strategy for Innovaccer's population health platform — spanning risk adjustment, quality and HEDIS, care management, and network performance — with AI as the foundational layer across every capability. • Develop a differentiated point of view on where the market is heading and translate that into an AI-first product roadmap that positions Innovaccer ahead of the curve. • Partner with the CPO to shape Innovaccer's overall product narrative and communicate strategy to customers, investors, and internal stakeholders. • Stay close to the evolving regulatory and reimbursement landscape — CMS programs, ACCESS, STARS, MSSP, ACO REACH, and state-level value-based contracts — and build product decisions around it. • Lead, develop, and grow a team of product managers working across the population health portfolio, cultivating an AI-first mindset and skillset throughout the team. • Set a high bar for product quality — from discovery and problem definition through to launch and iteration — and model that standard for the team. • Own the prioritization process across the portfolio, balancing strategic bets with near-term customer commitments and platform investments. • Drive alignment across engineering, data science, design, and clinical SMEs to ensure the team ships high-quality, high-impact products on a predictable cadence. • Establish clear success metrics for the portfolio and build a culture of measurement, learning, and iteration — leveraging AI-powered analytics to close the feedback loop faster. • Be the product voice with Innovaccer's largest and most strategic population health customers — joining key conversations, absorbing feedback, and closing the loop back into the roadmap. • Partner with sales, pre-sales, and customer success to understand where the product wins, where it loses, and what it would take to move the market. • Develop deep relationships with customer clinical and operational leaders — medical directors, CMOs, quality officers, and population health program leads — to inform product strategy from the ground up. • Represent Innovaccer's product perspective in external forums: industry conferences, advisory boards, and regulatory consultations. • AI is not a feature layer at Innovaccer — it is the foundation. This VP will be the product and will be one of our loudest and most credible voices for building and scaling on that foundation. • Champion an AI-first development philosophy across the entire product lifecycle — from how we define problems and scope solutions, to how we prototype, validate, launch, and iterate. AI-native is the default; everything else requires justification. • Serve as an active evangelist for AI in product development: run working sessions, establish best practices, and raise the bar for what the team expects from itself when it comes to leveraging AI tools in their daily workflows — from discovery and spec writing to QA and release. • Own the mandate to ensure every population health capability is built on and scales within Innovaccer's AI-native platform — working closely with platform, engineering, and data science to maintain architectural integrity as the portfolio grows. • Ensure hands-on adoption of AI-powered product development tools across the PM team — including AI-assisted research synthesis, automated feedback analysis, generative prototyping, and intelligent backlog management — and hold the team accountable for using them.

• Lead end-to-end project delivery across scope, planning, risk, issue, communication, and integration management. • Manage Agile delivery frameworks and scale processes across teams and stakeholders. • Own project execution against contract/service order, ensuring alignment with client expectations and business outcomes. • Translate complex healthcare and RCM requirements into actionable plans and deliverables. • Develop and maintain project artifacts: charters, Gantt charts, sprint plans, best practices, and lessons learned. • Track and report progress using tools like Smartsheet, JIRA, Confluence, and others. • Proactively manage risks and issues, driving resolution through stakeholder collaboration. • Prepare and present governance reports, OKRs, KPIs, and executive dashboards. • Coordinate across product, engineering, infrastructure, and client teams to ensure seamless delivery. • Oversee transition to production support and manage post-go-live activities including ticket resolution. • Facilitate Agile ceremonies: sprint planning, reviews, retrospectives, demos. • Serve as a subject matter expert in project management and Agile delivery within the organization.

• Define and continuously refine the go-to-market strategy for the Payer and Public Sector segments, including market prioritization, competitive positioning, and solution packaging. • Translate deep domain knowledge of payer operations, Medicaid managed care, Medicare Advantage, and government health programs into actionable strategy and compelling narratives for prospects and internal stakeholders. • Identify white space, emerging policy trends, and shifts in the competitive landscape that inform both near-term pipeline activity and longer-term product investment. • Serve as the senior subject matter expert and executive-level advisor across deals of all sizes — from early-stage pipeline development through large enterprise pursuits. • Partner with Sales leaders on consultative discovery with prospects and customers; help define value pathways and solution strategies tailored to each buyer’s specific business priorities and pain points. • Engage directly with C-suite and senior-level client contacts to build credibility, deepen relationships, and position Innovaccer as a trusted strategic partner. • Build content, decks, ROI models for deals, RFP,RFI responses etc., ensuring responses reflect both technical accuracy and strategic differentiation. • Build the internal business case for new product investments, roadmap priorities, and go-to-market pivots by synthesizing client feedback, deal learnings, and market intelligence. • Collaborate with Product teams on solution positioning, roadmap input, and the development of value propositions for key solution areas including data & analytics, AI, population health, care management, risk adjustment, quality management (HEDIS), utilization management, member engagement, and value-based care. • Partner with Marketing on thought leadership content, conference strategy, and the development of segment-specific collateral. • Coordinate across Sales, Legal, Finance, Customer Success, and technical SMEs to ensure deal teams have the materials and context needed to win. • Lead, develop, and inspire a team of Growth Strategy professionals who deliver presentations, RFP responses, and marketing materials in support of the sales cycle. • Coach team members on strategic thinking, messaging quality, and cross-functional effectiveness; create development pathways that build both tactical excellence and longer-term strategic capability. • Model the standard for subject matter depth and client-centric storytelling across the team. • Represent Innovaccer at industry conferences, panels, and client events as a recognized voice on payer and government health strategy. • Contribute to and review thought leadership content, white papers, and point-of-view materials that differentiate Innovaccer in the market. • Help build Innovaccer’s profile with key stakeholders in the Commercial, Medicaid, Medicare Advantage, and public sector health ecosystem.

• Lead delivery of AI-driven programs aligned to customer contracts and strategic initiatives. • Partner with executive stakeholders to define problem statements, success metrics, and delivery scope. • Translate high-level AI concepts into executable plans with clear milestones, owners, and dependencies. • Drive execution across cross-functional teams including product, engineering, data science, security, and customer success. • Create and maintain project, release, and sprint plans; present updates to customer and internal leadership. • Track execution using tools such as Jira, Smartsheet, and Confluence. • Develop and maintain consulting-grade delivery artifacts including project charters, roadmaps, governance decks, and executive readouts. • Proactively identify and manage risks related to data readiness, integration complexity, compliance, and change management. • Prepare and publish weekly, monthly, and executive governance updates with a focus on outcomes, not activity. • Manage resource capacity, utilization, and delivery tradeoffs across parallel initiatives. • Lead customer and internal working sessions; document decisions and drive action items to closure. • Partner closely with product, engineering, data science, and infrastructure teams to unblock execution. • Own transition from pilot or build phases into production deployment and steady-state support. • Track and report KPIs and OKRs tied to delivery health, adoption, and value realization. • Identify and remove organizational, process, and cultural impediments to delivery. • Serve as a trusted execution partner and advisor to customers and internal leadership.

• Client Relationship Management: Serve as the senior point of contact for government and public sector accounts; build and sustain trusted relationships with program directors, agency executives, and key stakeholders at Medicaid agencies, CMS partner programs, and federal and state health departments. • Program Delivery Accountability: Own end-to-end delivery of commitments across your portfolio; partner closely with delivery, product, and engineering teams to ensure outcomes are met on time, within scope, and aligned to contractual and regulatory requirements. • Customer Success Leadership: Lead, develop, and mentor a team of Customer Success Managers and account leaders; coach them to be trusted advisors, manage complex government accounts, and consistently deliver measurable client value. • Retention & Growth: Drive account retention and expansion across your portfolio; identify opportunities to deepen Innovaccer's footprint within existing programs and position the platform for broader adoption across agencies and program areas. • Metrics Ownership: Deliver on core performance metrics including CARR, ARR expansion, churn, NPS, and CSAT across your book of business. • Cross-Functional Collaboration: Partner with Sales, Product, Marketing, and Technical teams to align on client strategy, manage expectations, and deliver a unified client experience tailored to government procurement and compliance environments. • Market Presence: Maintain a consistent, visible presence within client organizations — understanding evolving program priorities, policy changes, and operational challenges that create opportunities for Innovaccer to add value. • Escalation Management: Serve as the senior escalation point for your accounts; navigate complex client situations with professionalism and urgency, resolving issues while protecting long-term relationships. • Best Practices: Contribute to and continuously improve team playbooks and frameworks specific to government and public sector account management.

About the Role Innovaccer is seeking a senior healthcare leader to serve as Managing Director of Customer Success for our Government & Public Sector market. Reporting to the Market President, this individual will be the day-to-day senior face of Innovaccer to our government program clients - building trusted relationships with agency and program leadership, driving measurable outcomes, and ensuring successful delivery across a complex and high-visibility portfolio. This role spans Medicaid managed care, Medicare, and CMS-aligned programs, and state and federal government health agencies. The Managing Director will own a book of government and public sector accounts, leading a team of Customer Success Managers and account leaders while being personally accountable for retention, program delivery, and client satisfaction. The ideal candidate brings 15+ years of experience in government health programs or managed care, with deep familiarity with the regulatory, operational, and political dynamics that shape success in this segment. A Day in the Life - Client Relationship Management: Serve as the senior point of contact for government and public sector accounts; build and sustain trusted relationships with program directors, agency executives, and key stakeholders at Medicaid agencies, CMS partner programs, and federal and state health departments. - Program Delivery Accountability: Own end-to-end delivery of commitments across your portfolio; partner closely with delivery, product, and engineering teams to ensure outcomes are met on time, within scope, and aligned to contractual and regulatory requirements. - Customer Success Leadership: Lead, develop, and mentor a team of Customer Success Managers and account leaders; coach them to be trusted advisors, manage complex government accounts, and consistently deliver measurable client value. - Retention & Growth: Drive account retention and expansion across your portfolio; identify opportunities to deepen Innovaccer's footprint within existing programs and position the platform for broader adoption across agencies and program areas. - Metrics Ownership: Deliver on core performance metrics including CARR, ARR expansion, churn, NPS, and CSAT across your book of business. - Cross-Functional Collaboration: Partner with Sales, Product, Marketing, and Technical teams to align on client strategy, manage expectations, and deliver a unified client experience tailored to government procurement and compliance environments. - Market Presence: Maintain a consistent, visible presence within client organizations — understanding evolving program priorities, policy changes, and operational challenges that create opportunities for Innovaccer to add value. - Escalation Management: Serve as the senior escalation point for your accounts; navigate complex client situations with professionalism and urgency, resolving issues while protecting long-term relationships. - Best Practices: Contribute to and continuously improve team playbooks and frameworks specific to government and public sector account management.  What You Need - 15+ years of experience in government health programs, managed care, or healthcare technology, with significant experience serving Medicaid, Medicare, CMS, or state and federal government health agencies. - Proven track record of managing and growing complex, multi-stakeholder government accounts; comfortable navigating procurement cycles, regulatory requirements, and agency politics. - Experience leading and developing a team of customer success or account management professionals in a healthcare technology or services environment. - Deep understanding of Medicaid managed care, Medicare Advantage, CMS program requirements, value-based care, and population health management as it applies to government programs. - Strong credibility with government program directors and agency executives; able to translate technology capabilities into program impact, compliance outcomes, and population health results. - Demonstrated ability to own and deliver on retention and growth metrics (CARR, ARR, churn, NPS, CSAT) in a customer success or account leadership role. - Exceptional communication and executive presence; equally comfortable in a state agency briefing room and an internal product roadmap discussion. - Strong collaborator across matrixed internal teams including Sales, Product, Marketing, Delivery, and Engineering. - Ability to manage through influence in complex, cross-functional environments.  What Success Looks Like - Government and public sector clients consistently view Innovaccer as a trusted, strategic program partner — not just a technology vendor. - The Customer Success team is high-performing, client-focused, and growing in capability under this leader's coaching and mentorship. - Strong, consistent performance across CARR, ARR expansion, churn, NPS, and CSAT metrics. - Program delivery is seamless, on-time, and aligned to regulatory and contractual commitments. - Accounts expand across program areas, with high retention and strong referenceability within the government segment. We offer competitive benefits to set you up for success in and outside of work. Here’s What We Offer - Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance. - Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments. - Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed. - Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance. Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc. For any additional information, please visit the below websites: E-Verify Right to Work (English) Right to Work (Spanish)

• Work independently to analyze and interpret healthcare utilization and financial data to address business questions regarding population health management, health and economic outcomes, quality of healthcare, and product design. • Work with clients to identify historical and future cohort populations, calculate utilization and costs, and estimate financial results under different models. • Work with clients to provide insights about new opportunity assessment. • Use SAS, SQL, and Tableau to design platforms to report on various healthcare deliverables. • Track issues with reports, including defects in logic, data quality problems, and process errors. • Build up predictive models to segment patients. • Support analytical research projects using your statistics and modeling skills.