• Lead and support the end-to-end delivery of services across sales models, ensuring alignment with agreed timelines, scope, and delivery standards. • Coordinate the planning, execution, and delivery of Access-related initiatives and go-to-market activities across multiple projects and workstreams. • Track milestones, dependencies, and risks, proactively identifying issues and driving timely resolution. • Act as a key point of contact for delivery performance, service status, and issue escalation, ensuring clear communication across stakeholders. • Define, monitor, and report on key delivery metrics, including KPIs, SLAs, and milestone performance. • Drive continuous improvement initiatives to enhance delivery efficiency, consistency, quality, and scalability across Access models. • Support governance, risk management, compliance, and change management activities related to new or evolving Access sales models.

• Own the long-term success of enterprise customers from go-live onward: adoption, expansion, renewal, and measurable risk reduction. • Lead the delivery of AI security engagements: threat modeling, guardrail design, red-team exercises, control frameworks, and implementation advisory against the platform. • Embed alongside customer security and engineering teams, translating their AI risk exposure into outcomes they can see and defend to their board. • Turn what you find in delivery into clear, executive-ready narratives that drive decisions, not just technical artifacts. • Act as the senior technical voice in enterprise sales cycles: presenting, demonstrating, and defending the proposition to CISOs, security architects, and engineering leaders. • Lead discovery that surfaces real risk exposure and shape it into a compelling case for the platform and the services around it. • Partner with sales on scoping, solution design, and proposals that win complex, multi-stakeholder deals across the Fortune 500. • Help shape the strategy, roadmap, and success of the AI security offering in North America. • Define repeatable delivery methods, and feed patterns from the field back into product direction. • Lay the foundations of the North America team, and grow into leading it as the function scales.

Title:Development Specialist Location: REMOTE Job Description: Empower the Next Generation to End Factory Farming What would it mean to dedicate your time, talent, and energy to creating a more just and sustainable food system? New Roots Institute is a growing nonprofit dedicated to ending factory farming by empowering the next generation of advocates. Our fellowship programs train high school and university students to lead real-world campaigns that create structural and behavioral change in their communities. We’re seeking a passionate and experienced Development Specialist to join our team and help us deepen our impact. Is New Roots Institute the right place for you? Here’s what you should know: - Ending factory farming is not merely our employment. We prioritize our lives around it and are looking for people who bring that same commitment, along with the self-awareness and discipline to sustain it. - We continuously question our own biases and assumptions and adapt when we recognize we’re wrong. We’re looking for people who can see their ego and know how to put it aside to achieve shared goals. - We're results-oriented, strive for excellence, and are looking for people who can say they never miss deadlines. - Giving and receiving honest and direct feedback is foundational to our culture and a performance requirement for all of us. We're looking for people who are eager to use constructive feedback to grow and help others to grow, both personally and professionally. - Because we work remotely, proactive communication and quick responses are key to building trust and working effectively together. We’re looking for people who excel at keeping everyone updated. If you don’t always respond within a few hours, New Roots won’t be the place for you. - We genuinely enjoy working together and look for ways to have fun, despite the tragic nature of what we are up against. How You’ll Make an Impact - Grants Systems Management - Track deadlines, cycles, and reporting requirements across a centralized platform and calendar. - Gather program data, metrics, and narrative inputs cross-departmentally to support proposal and report development. - Maintain and update the Grants Airtable, including funder profiles, submission histories, outcomes, and more. - Follow the documented Development Protocol for the grant process, identifying gaps or improvements as needed. - Fundraising Operations - Maintain accurate, up-to-date donor records, including processing incoming gifts, and conduct routine data hygiene and reconciliation. - Generate reports, segments, contact lists, etc., to support fundraising and stewardship efforts and planning. - Support the management of the Development Airtables and assist with data imports into HubSpot. - Draft templates and workflows to standardize recurring fundraising processes and maintain related protocol documentation. - Donor and Stewardship Support - Support execution of annual fund campaigns, including planning, scheduling, and tracking performance and outcomes. - Coordinate logistics for stewardship touch points, including tax receipts, annual giving statements, thank-you videos, holiday cards, etc. - Support production of stewardship assets, including collateral for events and campaigns, donor communications, etc. - Monitor movement news and updates relevant to current donors, flagging timely engagement opportunities. What We’re Looking For Required Skills & Experience - 2+ years of progressive experience in non-profit fundraising, development operations, or advancement. - Experienced in project management, with the ability to manage multiple concurrent projects and deadlines. - Works confidently across CRMs, gift processing, reporting, and analytics platforms (HubSpot and Airtable experience is a plus). - Maintains a high level of attention to detail and a strong commitment to data integrity. - Communicates clearly and effectively, in writing and verbally, cross-departmentally and externally. Other Requirements - Shared vegan and anti-speciesist values. No one on our team consumes animals or animal products or believes that non-human animals can ethically be treated as resources for human use. - Ability to commit to attending the annual in-person team meeting, which typically takes place during the first full week of June (Monday through Friday). Compensation and Benefits This is a full-time, remote position with a salary of $71,000 per year, plus a comprehensive benefits package, including health, dental, and vision insurance, and unlimited PTO. Please note, we have a no-negotiation salary policy to ensure transparency and equity across the team. View more of our benefits on our Join Our Team page. Hiring Process If a candidate is moved forward, the hiring process will include a skills task, screening interview, competencies interview, work history interview, and reference checks. See our Join Our Team page for more details. Ready to Make a Difference? - To Apply: Please click the “Apply for this position” link to tell us why you are interested in New Roots Institute and to submit your resume. Applications will be reviewed on a rolling basis. We hope to fill this position as soon as possible. - We value diversity, equity, and inclusion and are committed to creating a workplace where everyone feels welcome and respected. We strongly encourage individuals from all backgrounds to apply, especially those who identify as Black, Indigenous, LGBTQIA+, people with disabilities, and people from the global majority. - By submitting your application, you are indicating that you have read our and accept its terms. - Please note that we are only considering applicants based in North America at this time

• Building and configuring automation flows within the DigitalGenius platform to deliver the client's first live use case. • Fine-tuning AI behaviour and logic based on real customer interactions and feedback during the implementation window. • Integrating DG's platform with third-party customer service tools (e.g. Dixa, Zendesk, Salesforce) via APIs and webhooks. • Collaborating with customers to understand their requirements and tailor our solutions to match their business needs. • Conducting training sessions and workshops to empower customers to utilize our solutions effectively. • Monitoring implementation progress and ensuring the timely delivery of projects. • Identifying and troubleshooting any technical issues that may arise during the implementation phase. • Continuously gathering feedback from customers to improve the implementation process and enhance our offerings.