DigitalGenius logo
DigitalGenius

AI Customer Service Automation Platform for eCommerce

Implementation Engineer

Implementation SpecialistCustomer SuccessFull TimeRemoteMid LevelTeam 11-50Since 2015H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

7 hours ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expEnglishJavaScriptNode.jsPython

Job Description

Implementation Engineer

DigitalGenius

• Building and configuring automation flows within the DigitalGenius platform to deliver the client's first live use case. • Fine-tuning AI behaviour and logic based on real customer interactions and feedback during the implementation window. • Integrating DG's platform with third-party customer service tools (e.g. Dixa, Zendesk, Salesforce) via APIs and webhooks. • Collaborating with customers to understand their requirements and tailor our solutions to match their business needs. • Conducting training sessions and workshops to empower customers to utilize our solutions effectively. • Monitoring implementation progress and ensuring the timely delivery of projects. • Identifying and troubleshooting any technical issues that may arise during the implementation phase. • Continuously gathering feedback from customers to improve the implementation process and enhance our offerings.

Job Requirements

  • 2+ years of experience in technical implementation or solutions engineering, preferably in a SaaS environment.
  • Strong understanding of APIs, JSON, webhooks and system integrations.
  • Coding experience in Node.js and Python.
  • Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
  • Exceptional communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences.
  • Proven experience in managing multiple projects simultaneously while meeting deadlines.
  • Preferred: Experience in the e-commerce or AI industry.
  • Preferred: Familiarity with customer service platforms and helpdesk systems.

Benefits

  • Fully remote with all-access to workspace of your choice
  • Competitive Salary & Equity Package
  • Generous Vacation Policy (25 Days)
  • Birthday Off (in addition to Vacation Policy)
  • Monthly Lifestyle Wallet

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