Pearson VUE logo
Pearson VUE

The potential of every professional. The promise of every industry.

Implementation Specialist

Implementation SpecialistCustomer SuccessFull TimeRemoteSeniorTeam 1,001-5,000Since 1994H1B No SponsorCompany SiteLinkedIn

Location

Mexico

Posted

10 days ago

Salary

0

Seniority

Senior

Bachelor DegreeSpanishEnglish

Job Description

Implementation Specialist

Pearson VUE

• Lead and support the end-to-end delivery of services across sales models, ensuring alignment with agreed timelines, scope, and delivery standards. • Coordinate the planning, execution, and delivery of Access-related initiatives and go-to-market activities across multiple projects and workstreams. • Track milestones, dependencies, and risks, proactively identifying issues and driving timely resolution. • Act as a key point of contact for delivery performance, service status, and issue escalation, ensuring clear communication across stakeholders. • Define, monitor, and report on key delivery metrics, including KPIs, SLAs, and milestone performance. • Drive continuous improvement initiatives to enhance delivery efficiency, consistency, quality, and scalability across Access models. • Support governance, risk management, compliance, and change management activities related to new or evolving Access sales models.

Job Requirements

  • Strong alignment with Pearson’s culture and values.
  • Bachelor’s degree in Business, Project Management, Operations, or a related field, or equivalent professional experience.
  • Proven experience in service delivery within a product, sales-enablement, commercial, or technology-enabled environment.
  • Strong understanding of delivery governance and performance tracking.
  • Experience working in matrixed, cross-functional environments and managing multiple priorities with diverse stakeholders.
  • Excellent analytical, problem-solving, communication, and stakeholder management skills.
  • Bilingual Spanish and English language skills.
  • Availability to work from time to time in the Spain time zone, as needed.

Benefits

  • Private medical health plan, plus dental care extended to your economic dependents under the age of 25.
  • Home office support.
  • Funeral assistance.
  • Life insurance.
  • 15 working days of vacation in the first year, birthday off, marital leave, maternity or paternity leave.
  • Employee assistance program.
  • AIP (Annual Incentive Plan

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