Role Description The Enrollment Operations Coordinator is responsible for ensuring that all admissions-related documents are processed and updated within our CRM in a timely manner. The individual in this role verifies all student files are accurate and meet the requirements of our partner institutions. This person is also responsible for understanding all transfer credit policies and for completing transcript evaluations for their assigned partner institutions. What you'll be doing as an Enrollment Operations Coordinator: - Reviews and processes all incoming applications, transcripts, and supporting admission documents via mail, email, and other electronic formats. - Updates and maintains accurate records in our CRM and other essential systems. - Accurately evaluates transcripts for admission requirements and transfer credit according to partner standards. - Works within partner systems to update student information. - Works cohesively and collaboratively with Enrollment Advisors to assist in facilitating prospective student enrollment. - Determines when admissions files are ready to be prepared and sends files to partner institution for review. - Compliance with all personnel policies and procedures. - Ability to come to work and work the regular schedule and shift for the position. - Performs other duties and responsibilities as assigned by supervisor. Qualifications - Bachelor’s degree is required. - 1+ years of experience in Higher Education student records management required. - Must be experienced in processing student applications and transcripts. - Student transfer credit evaluation experience is highly preferred. - Proficient with Microsoft Office Suite including Outlook, Word, Excel. - Proficient with Adobe Acrobat or equivalent document management software. - Excellent written and oral communication skills. - Excellent attention to detail. - Critical thinking and problem-solving initiative. - Curious and confident to ask questions and learn quickly. - Ability to manage conflicting priorities and multiple tasks. - Team player. - Always demonstrate the Keypath values – Commitment, Collaboration, Innovation and Lifelong Learning. Benefits - Embrace the flexibility of remote, hybrid, and flexible work options. - Access a competitive array of medical, vision, and dental insurance plans. - Take advantage of our Employee Assistance Program (EAP) and various mental health and well-being support programs. - Invest in your future with our tuition reimbursement and professional development programs. - Secure your retirement with our 401(k) retirement contributions and company matching. - Enjoy our paid leave policies designed to ensure you have the time to rest and recharge. - Company-supported life and AD&D insurance, along with short-term and long-term disability coverage. - Inclusive parental leave programs designed to support you and your family.

• Create world class customer facing documentation which would delight and excite customers • Remove ambiguity in understanding things by documenting things and hence making the teams more efficient and effective • Convert tacit knowledge to implicit knowledge

• Manage the full monthly partner billing cycle — collect partner-specific data, generate reports using existing tools, and coordinate internal review and approvals through to close • Handle communications with partners, including reviewing and sending billing emails and responding to partner inquiries • Analyze and investigate data discrepancies, resolve issues within your scope, and escalate pipeline problems with clear documentation • Create, issue, and follow up on partner invoices in NetSuite, match purchase orders to invoices, and confirm receipt and application of discounts • Complete vendor and customer setup during onboarding of new partners, including collecting required documents, tax forms, and banking details • Support month-end close with account reconciliations and preparation of journal entries • Maintain process documentation and assist with external audit requests as needed • Own ad hoc accounting and finance operations projects as needed.

• Execute team direction in partnership with the Senior Director of DBQ Operations across Generation, Quality Control, and Quality Assurance teams • Manage goals, metrics, and day-to-day team operations for a large operational team across all three departments, working through supervisors and team leads • Lead, align, and develop supervisors to ensure department-wide consistency and accountability • Coach, mentor, and track team performance against departmental and company goals • Execute the full performance management cycle: coaching conversations, performance reviews, development plans, and performance concerns • Track team goals and progress, support each supervisor's professional development and overall DBQ skill growth • Act as lead in interview and onboarding processes for all new team members, including GoTeam members • Own supervisors' timecards and PTO approvals - serve as backup when supervisors are unavailable • Hold supervisors accountable to their team 1:1s and serve as backup when needed • Own weekly department meetings and bi-weekly staff check-ins • Build and maintain performance dashboards and accountability systems to ensure visibility into team output, error trends, and individual performance • Eliminate roadblocks across teams and escalate systemic issues proactively • Serve as the primary DBQ Subject Matter Expert for Generation, Quality Control, and Quality Assurance teams • Apply medical/clinical knowledge to ensure DBQ content accuracy, appropriate medical terminology, and alignment with VA rating criteria • Review VA template, rating schedule, and policy changes to identify what has changed and update DBQ training materials accordingly • Ensure all DBQ-specific training content reflects current VA rating criteria, accurate medical terminology, and REE Medical's internal processes • Maintain and update process documentation, SOPs, and quick-reference guides as workflows evolve or are revised • Conduct quarterly reviews of all DBQ training materials to confirm accuracy and flag outdated content for revision • Identify content gaps through QA feedback, error trends, and supervisor input, then draft updated training content for Director review and approval • Ensure updated training content is published within 30 days of any major process change or VA update, following Director sign-off • Serve as the content accuracy resource for supervisors and team members who have questions about DBQ-related training materials • Ensure DBQ-related process updates are implemented and communicated effectively across departments • Ensure all teams follow processes and procedures related to Operational Programs and PII/PHI safeguarding • Manage and report on team compliance within REE Medical's policies and procedures • Work in tandem with the Senior Director of DBQ Operations and supervisors to ensure complete alignment across teams • Implement and sustain process improvements that enhance efficiency, reduce errors, and improve knowledge accessibility