• Supervise an inter-disciplinary project team of construction managers and contractors while facilitating critical design and construction meetings with external professionals and enterprise clients. • Develop and manage detailed capital budgets and project schedules in cooperation with corporate finance, while deploying procurement strategies to manage bid processes, general contractors, and change orders. • Oversee the integrated testing and commissioning of complex mechanical, electrical, and IT systems, ensuring all workflows have rigorously reviewed Methods of Procedures (MOPs) and Standard Operating Procedures (SOPs). • Review building codes and NFPA standards to ensure a safe work environment, while auditing installed components to verify vendor scope completion and validate design documentation.

• Build and run the Trust & Safety operating model from the ground up: team structure, workflows, tooling, and the roadmap to scale it • Drive down fraud losses and platform risk by defining and tracking the metrics that actually move the needle • Translate marketplace threats into executive-ready reporting that gets budget and buy-in • Partner with Product and Engineering to ship fraud detection, identity verification, and moderation tooling that delivers measurable results, not just features • Own high-severity incident response, connecting Legal, Engineering, and Operations so investigations actually change policy and product • Evaluate and manage vendor relationships for fraud and identity tools, owning the build-vs-buy calls • Set the policy foundation with Legal, keeping it audit-ready and enforceable across the org

• Drive significant financial outcomes through signings and revenue targets • Ensure sustained growth and profitability, managing margin expectations and backlog growth • Support the identification, pursuit and conversion of a pipeline of business development opportunities • Undertake scoping and fee negotiation on engagements, while enduring profitability and understanding and containing risk • Serve as a trusted advisor to state, local government, and K-12/higher education clients, helping them navigate complex technology and operational challenges • Build and maintain long-term relationships with public sector decision-makers • Lead C-level client interactions and consulting initiatives • Achieve individual and team utilization targets • Lead the design of complex engagements and take responsibility for oversight of delivery

• Define and lead the strategy for customer and partner learning and enablement programs, ensuring alignment with product roadmap, go-to-market priorities, and customer success objectives. • Oversee the full lifecycle of customer- and partner-facing learning programs, including curriculum design and development, certification pathways, and ongoing updates. • Ensure training programs are embedded into product release cycles, enabling timely and effective customer and partner readiness for new and enhanced capabilities. • Lead the design and execution of scalable training delivery models, including instructor-led, virtual, and self-paced learning experiences and bootcamps. • Own partner learning programs, ensuring partners are equipped with the knowledge and skills required to successfully implement, support, and extend product value. • Establish and manage program operations, including planning, scheduling, governance, and delivery coordination across global audiences. • Working with finance, manage the commercial model associated with our customer and partner related training offerings. • Work directly with Product teams to translate product functionality and roadmap changes into effective learning content and delivery. • Collaborate with key stakeholders across the organization, including Sales, Customer Success and Support teams, and Partner teams to ensure learning programs support adoption, implementation success, and customer outcomes. • Define and track key performance indicators such as adoption, engagement, completion, and effectiveness; use insights to continuously improve programs. • Prepare and present program updates to senior leadership, including performance, impact, risks, and opportunities. • Oversee the management of external vendors, contractors, and platform partners as needed to support scalable program delivery.