• Build and run the Trust & Safety operating model from the ground up: team structure, workflows, tooling, and the roadmap to scale it • Drive down fraud losses and platform risk by defining and tracking the metrics that actually move the needle • Translate marketplace threats into executive-ready reporting that gets budget and buy-in • Partner with Product and Engineering to ship fraud detection, identity verification, and moderation tooling that delivers measurable results, not just features • Own high-severity incident response, connecting Legal, Engineering, and Operations so investigations actually change policy and product • Evaluate and manage vendor relationships for fraud and identity tools, owning the build-vs-buy calls • Set the policy foundation with Legal, keeping it audit-ready and enforceable across the org

• Drive significant financial outcomes through signings and revenue targets • Ensure sustained growth and profitability, managing margin expectations and backlog growth • Support the identification, pursuit and conversion of a pipeline of business development opportunities • Undertake scoping and fee negotiation on engagements, while enduring profitability and understanding and containing risk • Serve as a trusted advisor to state, local government, and K-12/higher education clients, helping them navigate complex technology and operational challenges • Build and maintain long-term relationships with public sector decision-makers • Lead C-level client interactions and consulting initiatives • Achieve individual and team utilization targets • Lead the design of complex engagements and take responsibility for oversight of delivery

• Define and lead the strategy for customer and partner learning and enablement programs, ensuring alignment with product roadmap, go-to-market priorities, and customer success objectives. • Oversee the full lifecycle of customer- and partner-facing learning programs, including curriculum design and development, certification pathways, and ongoing updates. • Ensure training programs are embedded into product release cycles, enabling timely and effective customer and partner readiness for new and enhanced capabilities. • Lead the design and execution of scalable training delivery models, including instructor-led, virtual, and self-paced learning experiences and bootcamps. • Own partner learning programs, ensuring partners are equipped with the knowledge and skills required to successfully implement, support, and extend product value. • Establish and manage program operations, including planning, scheduling, governance, and delivery coordination across global audiences. • Working with finance, manage the commercial model associated with our customer and partner related training offerings. • Work directly with Product teams to translate product functionality and roadmap changes into effective learning content and delivery. • Collaborate with key stakeholders across the organization, including Sales, Customer Success and Support teams, and Partner teams to ensure learning programs support adoption, implementation success, and customer outcomes. • Define and track key performance indicators such as adoption, engagement, completion, and effectiveness; use insights to continuously improve programs. • Prepare and present program updates to senior leadership, including performance, impact, risks, and opportunities. • Oversee the management of external vendors, contractors, and platform partners as needed to support scalable program delivery.

• Overall accountability for ensuring that field contractors comply with contracting standards, including use of current core contracts, reimbursement standards, network and contract policy, and the provider contract escalation and review process • Provide guidance and support to field contractors on national standards and use of the Contract Management System • Support field contractors on non-standard issues and work closely with the National Contracting Standards & Policy team on policy, language, and "ability to administer" issues as well as on reporting and compliance with the exception review process • Work with contractor to develop appropriate response and/or contractual language that does not jeopardize Cigna's contracts with employers, internal policies or standards • Ensure required documentation is complete prior to signature by RVP or Market Lead • Facilitate internal and external audit requirements • Ensure members of field contracting team receive appropriate and continuous training in all aspects of contracting standards, including use of current, appropriate, core contract templates; preferred reimbursement standards; national network and contracting policy; and the standard contract process • Ensure understanding and compliance by field contractors with the standard contract process and review of all exceptions to "ability to administer", financial objectives, policies, and language • Provide consultative support to field contractors on contracting, policy and procedural issues as needed • Support field contracting in maximizing use of the system • Ensure all new employees receive the appropriate training • Monitor Contract Manager usage in accordance with the established guidelines • Develop contract language and rate exhibit options for field use • Collaborate with other RDs, Network Analytics Unit and other national functions such as claim operations, medical management, and legal to share best practices and devise creative solutions to complex problems • Work with national groups to continually review and improve the SARU (Satisfactory, Acceptable, Reviewable and Unacceptable) contract standards for all contract types • Partner closely with US Medical Network Contracting Readiness to ensure policies and standards are communicated to the field staff appropriately • Work closely with Standards & Policy Committee to identify and resolve issues requiring cross-functional solutions, policymaking and communication • Provide input and support to national projects (e.g. new product roll-outs, regulatory compliance initiatives, etc.) requiring contract content reviews, language compliance assessments and/or network participation assessments • Work with local contract teams on language remediation initiatives.