Role Description The Inside Sales Representative (Western Region) is responsible for developing new business opportunities, supporting territory growth, and serving as a key internal resource for customers, channel partners, independent representatives, value-added resellers, and the Regional Sales Manager. This role combines proactive lead generation, relationship management, sales support, product and configuration assistance, and CRM discipline to help drive bookings, revenue, and customer satisfaction. - Proactively identify, cultivate, and pursue new business opportunities through targeted lead generation, outbound prospecting, and follow-up activities. - Qualify inbound and outbound leads and route qualified opportunities to the appropriate sales channel, Regional Sales Manager, independent representative, or partner contact. - Serve as an active member of the territory sales team by supporting the Regional Sales Manager with account development, opportunity management, appointment setting, and territory execution. - Contribute to strategic territory planning by providing market insight, customer feedback, pipeline updates, and recommendations to support sales growth. - Build, maintain, and strengthen professional relationships with existing customers, prospective customers, channel partners, independent representatives, end users, and value-added resellers. - Provide responsive sales support to independent representatives, end users, and value-added resellers, including assistance with product information, configuration questions, availability, and quote coordination. - Participate in monthly sales meetings by contributing accurate information related to pipeline activity, forecasted bookings, revenue expectations, and territory opportunities. - Act as a first point of contact for sales inquiries and product configuration questions, ensuring requests are addressed professionally, accurately, and in a timely manner. - Follow up on and coordinate requests for quotes, ensuring information is complete, deadlines are met, and internal stakeholders are aligned. - Use and maintain multiple software applications, including CRM and sales support tools, to track customer interactions, opportunities, quote activity, and territory progress. - Track, reconcile, and coordinate demo equipment to ensure accurate records, timely returns, and effective support for sales activities. - Contribute expertise as a member of the inside sales team by identifying process improvements, sharing best practices, and supporting continuous improvement initiatives. - Escalate customer issues to the appropriate Customer Service counterpart or internal stakeholder while maintaining ownership of communication and follow-up as needed. - Schedule appointments and coordinate territory activities for the Regional Sales Manager to support prospecting, account engagement, and opportunity advancement. - Partner with the Regional Sales Manager to keep CRM opportunities accurate, current, and aligned with the sales process. Qualifications - MUST live in the Western region of the country. - Minimum of five years of successful sales, inside sales, business development, or lead generation experience, with a proven ability to identify, develop, and advance new opportunities. - Bachelor’s degree preferred; equivalent combination of education, training, and relevant work experience will be considered. - Strong hunter prospecting mindset with the motivation, persistence, and discipline required to pursue new business and uncover customer needs. - Excellent verbal and written communication skills, with the ability to build rapport and communicate professionally with customers, partners, and internal teams. - Strong account management, follow-up, and relationship-building skills, with the ability to balance customer responsiveness with sales priorities. - Highly organized and detail-oriented, with a systematic approach to managing leads, opportunities, quotes, appointments, and sales-related activities. - Demonstrated accountability, self-motivation, and ability to work independently while contributing effectively to a team environment. - Ability and willingness to learn a detailed technical product line and translate product knowledge into practical sales support. - Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint. - Experience using Customer Relationship Management tools preferred. Requirements - Work may be performed in an office, home office, or mobile work environment, depending on business needs and territory requirements. - Role requires regular use of computer systems, phone, email, CRM tools, and other sales support applications. - Travel may be required to support customer meetings, territory activities, sales events, or business needs. - The position requires collaboration with internal sales, customer service, operations, and channel partner teams. Benefits - Health, Dental, Vision and 401(k) Plan with employer match. - 100% employer paid STD, LTD and Life & ADD benefits. - Generous paid time off (PTO) and holiday benefits. - Competitive pay commensurate with education, skills, and experience. Company Description Havis is at the forefront of revolutionizing industries by unlocking the full potential of technology to drive productivity and enhance safety through innovative mobility solutions. We take pride in being the trusted partner of choice for technology providers, enabling them to move business forward in a wide range of industries, such as Retail & Hospitality, Public Safety, Energy & Utilities, Warehouse & Distribution, Field Operations, Transportation & Logistics, Healthcare, and Military Defense. Havis designs and manufactures market-leading Computing, Mounting, Power, and Transport Solutions. Our engineering and product development centers serve as the backbone of our commitment to excellence. With a team of highly-skilled engineers who have a deep understanding of design, manufacturing processes, and cutting-edge technologies, Havis consistently delivers products that set our market and industry standards and exceed customer expectations. We are a dynamic and customer-focused company that continuously strives to meet and exceed the evolving needs of our valued customers. We firmly believe that collaboration lies at the heart of successful partnerships, and we actively engage with our clients to understand their unique requirements, challenges, and goals. By fostering open lines of communication, we work together to develop innovative solutions that drive safety, productivity, and, ultimately, customer satisfaction.

• Engage with customers and prospects through phone, video conferencing, email, chat, and other communication channels. • Provide pre-sales support and information on Sangoma’s products and services. • Assess customer requirements and recommend preliminary solutions that align with their business and technical needs. • Provide budgetary pricing and product information to prospective customers. • Follow documented and automated lead engagement processes to effectively qualify and develop sales opportunities. • Stay informed about industry trends, market developments, and competitive offerings to serve as a trusted advisor to customers. • Maintain accurate and detailed records of all customer interactions within the company’s CRM system. • Prepare quotations and conduct timely follow-up activities to advance sales opportunities. • Manage and maintain relationships with existing customers, including handling escalations, identifying upsell opportunities, addressing billing inquiries, and supporting other account management activities. • Collaborate with internal teams to ensure a positive customer experience and successful resolution of customer concerns.

• Provide customer support to the Pro AV channel by providing information about technical product details • Respond to integrators, resellers, and Sales team to enable order placement through passive sales process • Process orders, relay tracking information, quote, check on order status, and resolve customer issues

Title: Inside Sales Representative Location: Germany Job Description: Full time job requisition id JR114320 About Us We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  Whether you are someone looking for a career change, a professional, an undergraduate student exploring your first opportunity, or recent graduate, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! We are seeking a dynamic and customer-focused Inside Sales Representative, who is fluent in German, to manage and grow a diverse portfolio of HVAC-R customers across the DACH region. This is a client-facing, high-volume sales role conducted primarily through digital channels (phone, video, email), offering a modern alternative to traditional field sales. This can be a hybrid or fully remote position with occasional travel to our office in Aachen. Key Responsibilities of the Role - Build and maintain strong relationships with HVAC-R OEM customers via remote channels (video, phone, email) - Manage a high-volume, diverse portfolio of regional accounts across DACH, ensuring consistent engagement and follow-up - Conduct regular customer check-ins to understand needs and identify growth opportunities - Drive upsell and cross-sell initiatives across the full product and solutions portfolio, clearly translating technical value into customer benefits - Lead pricing discussions and contract negotiations within defined frameworks - Own and maintain a healthy sales pipeline within CRM systems, ensuring accurate forecasting and documentation - Act as the primary point of contact for assigned accounts, coordinating internally to deliver a seamless customer experience - Identify and develop “hidden champions” within customer organizations to expand business potential - Monitor HVAC-R market trends, competitor activity, and customer challenges to inform sales strategy - Engage with agents and support indirect sales channels where relevant - Proactively identify new opportunities within existing accounts and the wider market Required Skills and Qualifications - 1–3 years’ experience in sales, account management, or technical sales - Proven ability to manage a broad portfolio with strong prioritization, time management, and follow-up discipline - Experience working towards targets and sales quotas in a high-volume environment, with a results-driven mindset - Strong communication skills, particularly in remote/digital customer engagement - Customer-centric and solution-oriented approach, with the ability to build lasting relationships - Experience using CRM tools and managing sales pipelines - Technical curiosity and the ability to quickly understand and communicate product value - Fluency in English and German Preferred Skills and Qualifications - Experience within HVAC-R or a related technical industry - Understanding of mechanical and/or electronic components - Exposure to OEM customer environments - Additional Eastern European language skills (French is highly desirable for the France-focused role) - Demonstrated proactive “hunter” mindset, with the ability to identify and pursue new opportunities - Adaptability and flexibility in a fast-evolving, international sales environment If this sounds like you, please apply! We can’t wait to speak with you! Our Commitment to Our People Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including parental leav, vacation and holiday leave. Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! Our Commitment to Inclusion & Belonging At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland. Equal Opportunity Employer Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information or disability. We are committed to providing a workplace free of any discrimination or harassment. Work Authorization Copeland will only employ those who are legally authorized to work in the Country in which they apply. This is not a position for which sponsorship or work authorization will be provided. No calls or agency requests please.