• Provide expert program and technical support to parents, schools and vendors in a cloud-based Contact Center. • Support families', schools, and vendors in all areas of the WV Hope Scholarship. • Provide exemplary customer support through phone and email response. • Train to review and process a variety of documents related to the Scholarship, such as student applications, student curriculum orders, and more.

• Provide day-to-day leadership of the program team to drive performance, accountability, and mission success • Serve as the single point of contact (POC) for the government, ensuring consistent, transparent, and proactive communication • Exercise executive oversight for contractual, strategic, and operational decision-making, aligned with customer goals • Monitor and report on QA, program milestones, schedules, etc. • Manage the implementation and administration of information systems and equipment in accordance with organizational policies and goals • Administers internal procedures and guidelines to diagnose and resolve technical issues across different systems and technologies, including hardware, software, and networks • Oversees the analysis of business needs and selects IT hardware and software products to support internal business processes • Develops detailed documentation of methodologies, processes, and specifications of an organization’s IT systems and assists with the planning of the organization’s IT roadmap • Allocates resources and oversees departmental budget to support and manage IT projects through the entire lifecycle • Manages through subordinate managers and professionals in larger groups of moderate complexity • Provides input to strategic decisions that affect the functional area of responsibility • Resolve issues arising from operations that require coordination with other departments

• Oversee the execution of maintenance and engineering contracts, ensuring alignment with contract specifications, timelines, and budget requirements. • Develop and implement comprehensive project plans, including scope definition, resource allocation, risk assessment, and mitigation strategies. • Lead multidisciplinary teams, fostering a collaborative and productive work environment. • Act as the primary liaison with government officials, contractors, and stakeholders, ensuring effective communication and negotiation throughout the project lifecycle. • Ensure all activities adhere to federal, state, and local regulations governing construction and maintenance operations. Uphold safety and quality assurance protocols. • Monitor and manage project budgets, ensuring financial accountability and delivering projects on time and within allocated resources. • Provide technical guidance in civil engineering operations and leverage engineering and project management software tools to optimize performance. • Prepare and deliver comprehensive progress reports, performance metrics, and compliance documentation to relevant stakeholders. • Maintain eligibility and comply with requirements for access to sensitive and restricted areas.

• Foster data-informed decision making across program staff through implementation of best practices and standardized data collection protocols • Develop and deliver comprehensive data literacy training programs tailored to program staff needs • Provide ongoing coaching and support on data tools and analytical techniques • Lead program culture change initiatives that prioritize data-informed program management • Build internal capacity for program teams to access, interpret, and act on data insights • Design and implement comprehensive impact measurement frameworks aligned with organizational strategic goals • In collaboration with program leadership, establish key performance indicators across all program areas to ensure consistent evaluation standards • Conduct rigorous analysis of program outcomes and effectiveness, generating actionable insights • Produce regular impact reports for internal stakeholders, external partners, and funding organizations • Strengthen organizational accountability through robust impact measurement capabilities that demonstrate concrete results to stakeholders • Support strategic targeting for outreach and engagement efforts using demographic and geographic data analysis • Analyze voter files, membership data, and community data to optimize organizing strategies • Enhance constituent and community engagement strategies through data-driven approaches • Collaborate with organizing teams to translate data insights into field strategy and resource allocation decisions • Evaluate and recommend targeting tools and methodologies to support base-building objectives • Provide data capacity building assistance for community partner organizations in our network • Develop standardized templates, tools, and analytical resources for partner use • Facilitate data sharing and collaborative analysis initiatives across the partner network • Build partner capacity to collect, analyze, and use data to strengthen their own organizing and advocacy work • Create accessible data products that support partner organizations' strategic decision-making • Evaluate and recommend program-specific data management tools and platforms • Lead implementation of new data systems tailored to program needs • Collaborate with the technology and data infrastructure team to develop integration between program data systems and institutional data • Adhere and conform to the same data security standards and system compatibility established by the data and technology infrastructure team • Oversee data governance practices specific to program data, ensuring ethical use and privacy compliance • Manage, mentor, and support the Program Data Team (up to four direct reports) • Coordinate across program areas to understand evolving data needs and set team priorities • Represent program data needs in organizational discussions and strategic planning • Participate in cross-functional initiatives that connect data work to programmatic strategy • Build and maintain relationships with external data partners and progressive data community