Mpathic logo
Mpathic

Born from technology. Leading with empathy.

Customer Operations Support

Program ManagerProgram ManagerFull TimeRemoteSeniorTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

Virginia + 1 moreAll locations: Virginia | West Virginia

Posted

1 day ago

Salary

$19 - $21 / hour

Seniority

Senior

High SchoolEnglishCloud

Job Description

Customer Operations Support

Mpathic

• Provide expert program and technical support to parents, schools and vendors in a cloud-based Contact Center. • Support families', schools, and vendors in all areas of the WV Hope Scholarship. • Provide exemplary customer support through phone and email response. • Train to review and process a variety of documents related to the Scholarship, such as student applications, student curriculum orders, and more.

Job Requirements

  • Experience with school choice or ESA programs preferred, but not required.
  • Strong interpersonal skills, ability to work autonomously and on a team.
  • Demonstrably effective soft skills, active listening skills, and ability to empathize with customer needs.
  • Excellent verbal and written communication and customer service skills by actively listening to customers, understanding their needs, and addressing their inquiries or concerns effectively.
  • College degree preferred, High School diploma or equivalent required.
  • Outstanding interpersonal, time-management, and documentation skills.
  • Professional work attitude and a willingness to learn and continuously improve.
  • Experience working in Microsoft and Google systems.
  • Dedicated workspace with minimal background noise during calls and online meetings.
  • Consistent Wi-Fi and a fast, ethernet cord, reliable desktop or laptop with high-quality camera.
  • Successful completion of all necessary background checks.
  • Aptitude for problem-solving based on established processes and procedures.
  • Meticulous habits in logging interactions via established business processes and tools.
  • Ability to learn and become facile with program guidelines and software tools.

Related Categories

Related Job Pages

More Program Manager Jobs

Robbins-Gioia logo

Senior Program Manager

Robbins-Gioia

The optics to maximize aircraft uptime and minimize maintenance cost #OpticsMRO

Full TimeRemoteTeam 51-200Since 1980H1B No Sponsor

• Provide day-to-day leadership of the program team to drive performance, accountability, and mission success • Serve as the single point of contact (POC) for the government, ensuring consistent, transparent, and proactive communication • Exercise executive oversight for contractual, strategic, and operational decision-making, aligned with customer goals • Monitor and report on QA, program milestones, schedules, etc. • Manage the implementation and administration of information systems and equipment in accordance with organizational policies and goals • Administers internal procedures and guidelines to diagnose and resolve technical issues across different systems and technologies, including hardware, software, and networks • Oversees the analysis of business needs and selects IT hardware and software products to support internal business processes • Develops detailed documentation of methodologies, processes, and specifications of an organization’s IT systems and assists with the planning of the organization’s IT roadmap • Allocates resources and oversees departmental budget to support and manage IT projects through the entire lifecycle • Manages through subordinate managers and professionals in larger groups of moderate complexity • Provides input to strategic decisions that affect the functional area of responsibility • Resolve issues arising from operations that require coordination with other departments

Oklahoma + 1 moreAll locations: Oklahoma | Virginia
$160K - $180K / year
ContractRemoteTeam 1,001-5,000Since 2011H1B No Sponsor

• Oversee the execution of maintenance and engineering contracts, ensuring alignment with contract specifications, timelines, and budget requirements. • Develop and implement comprehensive project plans, including scope definition, resource allocation, risk assessment, and mitigation strategies. • Lead multidisciplinary teams, fostering a collaborative and productive work environment. • Act as the primary liaison with government officials, contractors, and stakeholders, ensuring effective communication and negotiation throughout the project lifecycle. • Ensure all activities adhere to federal, state, and local regulations governing construction and maintenance operations. Uphold safety and quality assurance protocols. • Monitor and manage project budgets, ensuring financial accountability and delivering projects on time and within allocated resources. • Provide technical guidance in civil engineering operations and leverage engineering and project management software tools to optimize performance. • Prepare and deliver comprehensive progress reports, performance metrics, and compliance documentation to relevant stakeholders. • Maintain eligibility and comply with requirements for access to sensitive and restricted areas.

Virginia
Community Change logo

Program Data Director

Community Change

Building our team from the ground up.

Full TimeRemoteTeam 51-200H1B No Sponsor

• Foster data-informed decision making across program staff through implementation of best practices and standardized data collection protocols • Develop and deliver comprehensive data literacy training programs tailored to program staff needs • Provide ongoing coaching and support on data tools and analytical techniques • Lead program culture change initiatives that prioritize data-informed program management • Build internal capacity for program teams to access, interpret, and act on data insights • Design and implement comprehensive impact measurement frameworks aligned with organizational strategic goals • In collaboration with program leadership, establish key performance indicators across all program areas to ensure consistent evaluation standards • Conduct rigorous analysis of program outcomes and effectiveness, generating actionable insights • Produce regular impact reports for internal stakeholders, external partners, and funding organizations • Strengthen organizational accountability through robust impact measurement capabilities that demonstrate concrete results to stakeholders • Support strategic targeting for outreach and engagement efforts using demographic and geographic data analysis • Analyze voter files, membership data, and community data to optimize organizing strategies • Enhance constituent and community engagement strategies through data-driven approaches • Collaborate with organizing teams to translate data insights into field strategy and resource allocation decisions • Evaluate and recommend targeting tools and methodologies to support base-building objectives • Provide data capacity building assistance for community partner organizations in our network • Develop standardized templates, tools, and analytical resources for partner use • Facilitate data sharing and collaborative analysis initiatives across the partner network • Build partner capacity to collect, analyze, and use data to strengthen their own organizing and advocacy work • Create accessible data products that support partner organizations' strategic decision-making • Evaluate and recommend program-specific data management tools and platforms • Lead implementation of new data systems tailored to program needs • Collaborate with the technology and data infrastructure team to develop integration between program data systems and institutional data • Adhere and conform to the same data security standards and system compatibility established by the data and technology infrastructure team • Oversee data governance practices specific to program data, ensuring ethical use and privacy compliance • Manage, mentor, and support the Program Data Team (up to four direct reports) • Coordinate across program areas to understand evolving data needs and set team priorities • Represent program data needs in organizational discussions and strategic planning • Participate in cross-functional initiatives that connect data work to programmatic strategy • Build and maintain relationships with external data partners and progressive data community

United States
$160K - $180K / year
PureCars logo

OEM Program Manager

PureCars

DATA IS THE FUTURE OF AUTOMOTIVE MARKETING. THE MOST COMPLETE AUTOMOTIVE CUSTOMER DATA AND MARKETING PLATFORM

Full TimeRemoteTeam 201-500H1B No Sponsor

• Assist BD Director in the development and execution of partnerships • Ensure timely execution of each partner opportunity through close collaboration with internal and external parties on specification development • Work with PureCars' Development, Sales, Marketing, and Operations teams to manage and grow key existing partnerships • Maintain communication with Partners and other project stakeholders • Communicate technical concepts to non-technical audiences effectively • Assist in developing negotiating strategies and positions • Create and maintain comprehensive partner program documentation • Manage relationships with existing Partners to ensure a consistent, high level of functionality, service, and performance • Assist Sales and Marketing teams with program specifics and customer service • Update Customer Experience, Sales, and Marketing departments on PureCars' partnerships • Keep up-to-date on technology trends • Assist with monthly billing of partnerships • Ensure monthly reporting deliverables are met for partnerships.

United States
$80K / year