• The Field Service Engineer represents Shellback Semiconductor Technology at customer semiconductor fabrication facilities across EMEA. • This role supports the installation, commissioning, troubleshooting, and upgrade of Shellback wet processing platforms, including PLC-controlled wafer processing systems and their integrated heater assemblies, DI water distribution modules, and safety interlock subsystems. • The position requires direct engagement with customer engineering and production teams to diagnose electrical, electronic, and control-related issues, restore equipment performance, and support stable wafer processing operations. • Travel across EMEA is required and may account for up to 70% of working time, including occasional weekend assignments. • International travel to Shellback headquarters may also be required for technical training and certification.

• Promote and position the full Telit Cinterion product portfolio within the assigned region. • Provide technical guidance during RFI/RFQ processes, ensuring accurate and timely input for customer proposals. • Deliver technical presentations, demonstrations, and pre-sales support to customers, distributors, and MNOs. • Conduct structured training sessions to enhance customer and distributor technical knowledge. • Enable customers to develop and validate new wireless applications, sharing expertise via test scripts, application notes, design guidance, and Developer Zone content. • Track and align key-customer use cases, requirements, milestones, and project progress. • Act as the technical interface between Telit Cinterion and customers/MNOs/distributors, ensuring clear communication and access to the appropriate support resources. • Maintain and manage direct-customer and distributor accounts, including the creation, documentation, and tracking of customer Change Requests. • Identify strong USPs and assist Sales teams with compelling competitive positioning and “selling against” arguments. • Perform hands-on troubleshooting - including log analysis, tracing, and on-site testing - to identify root causes. • Document issues clearly, propose solutions or workarounds, and escalate defects through structured internal processes when required.

• Conduct thorough and accurate diagnostics on complex equipment malfunctions. • Identify root causes of failures and develop effective repair strategies. • Perform intricate repairs and overhauls on heavy equipment. • Conduct preventative maintenance services, including inspections, fluid changes, filter replacements, and component adjustments. • Ensure all repairs and maintenance are performed to a high standard of quality and safety. • Accurately document all diagnostic findings, repairs performed, parts used, and labor hours in the shop's management system. • Interact with customers to explain repair procedures or findings in a clear and understandable manner.

• Provides after sales service • Supervises the installation, commissioning, overhaul and troubleshooting of Elliott and other OEM equipment at customer's sites • Ensures that work is carried out in accordance with the customer's expectations or specifications • Produces service income for Elliott Company • Ensures all work is performed in a safe manner to prevent injury to personnel or equipment • Adheres to instructions and guidelines as described in the quality and EHS management systems • Handles and coordinates technical issues of a project • Schedules and allocates personnel and material to execute work scopes • Conducts investigations of product trouble including performance problems and takes corrective action as directed • Provides technical direction and assists Field Service personnel on other assignments