• Conduct thorough and accurate diagnostics on complex equipment malfunctions. • Identify root causes of failures and develop effective repair strategies. • Perform intricate repairs and overhauls on heavy equipment. • Conduct preventative maintenance services, including inspections, fluid changes, filter replacements, and component adjustments. • Ensure all repairs and maintenance are performed to a high standard of quality and safety. • Accurately document all diagnostic findings, repairs performed, parts used, and labor hours in the shop's management system. • Interact with customers to explain repair procedures or findings in a clear and understandable manner.

• Provides after sales service • Supervises the installation, commissioning, overhaul and troubleshooting of Elliott and other OEM equipment at customer's sites • Ensures that work is carried out in accordance with the customer's expectations or specifications • Produces service income for Elliott Company • Ensures all work is performed in a safe manner to prevent injury to personnel or equipment • Adheres to instructions and guidelines as described in the quality and EHS management systems • Handles and coordinates technical issues of a project • Schedules and allocates personnel and material to execute work scopes • Conducts investigations of product trouble including performance problems and takes corrective action as directed • Provides technical direction and assists Field Service personnel on other assignments

• Data Center Service Technicians travel to customer sites to start up, commission and safely troubleshoot and repair Data Center equipment. • This position requires the ability to work independently, and candidates should have strong diagnostic and troubleshooting skills. • Requires some ability to manage the projects while onsite for start-up commissioning and coordination of other trades and services. • Perform factory start-up, commissioning, warranty and billable service on Munters Data Center equipment and systems. • Maintain and protect Munters equipment and property. • Respond in a timely manner to all requests for service from customers or management. • Provide customer training on Munters equipment. • Provide technical feedback on equipment using detailed field service reports. • Understand that Field Service’s major role is one of instant response to customers’ needs and focus as a part of a team always makes us available to our customer needs, urgent or otherwise.

• Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions • Installs and optimizes hardware/software/network products and configurations at customer sites • Diagnoses and resolves product performance problems • Performs maintenance and repair services • Ensures customer satisfaction by advising customers on preventive maintenance and configurations • Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business • Delivers fully integrated solutions, which may include peripherals, communications, operating systems and applications software • Serves as an internal resource on technical issues and manages product escalations • Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers • May deliver internal technical training and maintenance seminars and workshops for field engineers or customers