Role Description As WorkMotion continues to scale globally, the strength of our infrastructure becomes just as important as the innovation of our product. Behind our global compliance and the markets where we operate, there is a carefully maintained network of partners that support WorkMotion locally and must collaborate seamlessly. Our Global Entity and Partner Infrastructure team is looking for a Partner Manager who will play a central role in managing this foundation. - Manage and deepen relationships with WorkMotion’s global Employer of Record (EOR) partner/supplier network, which allows us to compliantly employ talents in countries. - Assist internal WorkMotion teams with partner escalations, stepping in directly to resolve operational, high-impact, or high-risk escalations, ensuring service continuity, consistency, and accountability across the network. - Act as the central point of contact for all partner-related matters, coordinating between partners and internal WorkMotion teams regarding escalations, operational shifts, and strategic initiatives. - Measure and evaluate partner performance, driving consistency and improvements across service quality, responsiveness, knowledge, compliance, and data quality. - Prepare and conduct Quarterly Business Reviews (QBRs) with key partners. - Own commercial outcomes, including pricing negotiation strategy and partner profitability margin performance. - Find and establish new collaboration opportunities and synergies with new and existing partners/suppliers across the entire global WorkMotion network. - Work closely with Operations, Payroll, Finance, and Legal teams to make sure how we work with partners translates into a great experience for our clients and their employees. - Maintain and update partner documents, records, and data to ensure accuracy and audit-readiness. - Identify and mitigate risks, inefficiencies, or gaps in our partner management systems and internal processes. Qualifications - 4+ years of relevant experience in partner/supplier management, account management, or operations within an Employer of Record (EOR), HR outsourcing, payroll, or global mobility environment. - Excellent relationship-management skills and ability to build trust and effective working relationships quickly. - Demonstrated commercial acumen, with experience supporting or leading pricing, cost structures, or financial decision-making. - Strong analytical skills with the ability to interpret data, identify trends, and support decision-making. - Proven problem-solving skills with determination to independently and creatively unblock challenges and deliver results. - Open-minded and entrepreneurial work attitude, with the ability to respond flexibly across a varying and dynamic set of topics and tasks. - High level of ownership, accountability, and ability to operate in a fast-paced, ambiguous environment. - Fluency in written and spoken English. - Experience with process automation and AI implementation in daily set of tasks. - Excited and passionate about shaping the future of work and access to global talent. Requirements - Previous experience in partner/supplier management in the Employer of Record/staffing industry. - Solid understanding of global employment frameworks, labor law fundamentals, and cross-border workforce management. - Experience working with tools such as Excel/Google Sheets, Salesforce or PowerBI is a plus. - Additional previous experience in project management, legal/paralegal, or international expansion/market entry roles. Benefits - Global, remote, and thriving: We're a global team of talented individuals spread across 26 countries. Our WorkFlex program lets you work from anywhere, anytime. - Your well-being is our priority: We know mental health matters, which is why we offer a dedicated Well-Being Day—a full day off just to recharge and relax. - Get fit and stay active: Whether it’s yoga, weightlifting, or a quick jog—work out on your terms, at a discount with our subsidised gym memberships. - Learn, grow, and develop: We believe in constant growth. With our Training & Development Allowance, you’ll have all the opportunities you need to keep expanding your skills and knowledge. - Stay connected: Take part in exciting annual team meetups! - Diversity is our superpower: We are proud to be an equal opportunity employer, committed to fostering a diverse and inclusive workplace.

• Own the overall success of the implementation project portfolio within your region. • Develop long-term implementation strategies aligned with customers' business objectives. • Ensure implementation projects deliver measurable business value and expected business outcomes. • Lead portfolio governance across multiple customer accounts and implementation projects. • Provide strategic guidance to customers and partners throughout complex implementation programs. • Build trusted relationships with customer stakeholders and executive sponsors. • Proactively identify delivery risks across the portfolio and define mitigation strategies. • Drive continuous improvements in delivery quality, governance, and implementation methodologies. • Mentor and lead Delivery Assurance Leads responsible for operational project oversight. • Collaborate with Project Managers, Customer Success, Sales, and Product teams to ensure implementation programs achieve sustainable business results. • Monitor portfolio health through delivery metrics, implementation progress, project performance, and business outcomes. • Promote best practices in project management, delivery governance, and implementation excellence across the region.

• Own the overall success of the implementation project portfolio within your region. • Develop long-term implementation strategies aligned with customers' business objectives. • Ensure implementation projects deliver measurable business value and expected business outcomes. • Lead portfolio governance across multiple customer accounts and implementation projects. • Provide strategic guidance to customers and partners throughout complex implementation programs. • Build trusted relationships with customer stakeholders and executive sponsors. • Proactively identify delivery risks across the portfolio and define mitigation strategies. • Drive continuous improvements in delivery quality, governance, and implementation methodologies. • Mentor and lead Delivery Assurance Leads responsible for operational project oversight. • Collaborate with Project Managers, Customer Success, Sales, and Product teams to ensure implementation programs achieve sustainable business results. • Monitor portfolio health through delivery metrics, implementation progress, project performance, and business outcomes. • Promote best practices in project management, delivery governance, and implementation excellence across the region.

Role Description We're looking for an organised, commercially minded Customer Success / Account Manager to manage a portfolio of client accounts and ensure an exceptional client experience from onboarding through ongoing account management. This is a fast-paced, fully remote role requiring someone who can confidently manage client relationships, resolve issues professionally, and coordinate across multiple internal teams to keep client accounts operating smoothly. Key Responsibilities - Act as the primary point of contact for a portfolio of enterprise client accounts. - Manage day-to-day client relationships, requests, and ongoing communications. - Handle escalations and disputes (notice periods, conduct issues, client concerns) with sound judgement and professionalism. - Manage client communication regarding billing, service delivery, account performance, and operational updates. - Coordinate closely with Payroll, Talent Success, Recruitment, and Operations teams. - Proactively monitor client health, identifying risks before they become larger issues. - Build trusted client relationships so potential issues are surfaced early and resolved quickly. - Ensure an excellent customer experience while balancing client and internal business needs. Qualifications - 2+ years of Customer Success, Account Management, Client Success, Customer Experience, or Account Executive experience. - Excellent written and verbal English communication skills. - Experience managing multiple client accounts simultaneously. - Strong stakeholder management and relationship-building abilities. - Comfortable handling difficult conversations and resolving escalations professionally. - Experienced handling 20+ client accounts. - Highly organised with excellent attention to detail. - Able to work independently in a fast-paced remote environment. - Strong commercial awareness and problem-solving skills. Nice-to-Haves - Previous experience within a recruitment, staffing, or talent solutions business. - Experience working with enterprise or B2B clients. - Familiarity with CRM systems (HubSpot, Salesforce, or similar). - Experience collaborating with payroll or operational teams. Benefits - 🌍 Fully remote work from anywhere. - 🌴 Flexible paid time off. - 💻 Work with a global, high-performing team. - 📈 Fast career progression with opportunities to grow as the company scales. - 🚀 High ownership and autonomy—you'll make a real impact from day one. - 🤝 Collaborative startup environment where your ideas are encouraged. - 🧠 Exposure to AI, recruitment technology, and fast-growing startups. - 💰 Competitive compensation.