• Own the overall success of the implementation project portfolio within your region. • Develop long-term implementation strategies aligned with customers' business objectives. • Ensure implementation projects deliver measurable business value and expected business outcomes. • Lead portfolio governance across multiple customer accounts and implementation projects. • Provide strategic guidance to customers and partners throughout complex implementation programs. • Build trusted relationships with customer stakeholders and executive sponsors. • Proactively identify delivery risks across the portfolio and define mitigation strategies. • Drive continuous improvements in delivery quality, governance, and implementation methodologies. • Mentor and lead Delivery Assurance Leads responsible for operational project oversight. • Collaborate with Project Managers, Customer Success, Sales, and Product teams to ensure implementation programs achieve sustainable business results. • Monitor portfolio health through delivery metrics, implementation progress, project performance, and business outcomes. • Promote best practices in project management, delivery governance, and implementation excellence across the region.

• Own the overall success of the implementation project portfolio within your region. • Develop long-term implementation strategies aligned with customers' business objectives. • Ensure implementation projects deliver measurable business value and expected business outcomes. • Lead portfolio governance across multiple customer accounts and implementation projects. • Provide strategic guidance to customers and partners throughout complex implementation programs. • Build trusted relationships with customer stakeholders and executive sponsors. • Proactively identify delivery risks across the portfolio and define mitigation strategies. • Drive continuous improvements in delivery quality, governance, and implementation methodologies. • Mentor and lead Delivery Assurance Leads responsible for operational project oversight. • Collaborate with Project Managers, Customer Success, Sales, and Product teams to ensure implementation programs achieve sustainable business results. • Monitor portfolio health through delivery metrics, implementation progress, project performance, and business outcomes. • Promote best practices in project management, delivery governance, and implementation excellence across the region.

Role Description We're looking for an organised, commercially minded Customer Success / Account Manager to manage a portfolio of client accounts and ensure an exceptional client experience from onboarding through ongoing account management. This is a fast-paced, fully remote role requiring someone who can confidently manage client relationships, resolve issues professionally, and coordinate across multiple internal teams to keep client accounts operating smoothly. Key Responsibilities - Act as the primary point of contact for a portfolio of enterprise client accounts. - Manage day-to-day client relationships, requests, and ongoing communications. - Handle escalations and disputes (notice periods, conduct issues, client concerns) with sound judgement and professionalism. - Manage client communication regarding billing, service delivery, account performance, and operational updates. - Coordinate closely with Payroll, Talent Success, Recruitment, and Operations teams. - Proactively monitor client health, identifying risks before they become larger issues. - Build trusted client relationships so potential issues are surfaced early and resolved quickly. - Ensure an excellent customer experience while balancing client and internal business needs. Qualifications - 2+ years of Customer Success, Account Management, Client Success, Customer Experience, or Account Executive experience. - Excellent written and verbal English communication skills. - Experience managing multiple client accounts simultaneously. - Strong stakeholder management and relationship-building abilities. - Comfortable handling difficult conversations and resolving escalations professionally. - Experienced handling 20+ client accounts. - Highly organised with excellent attention to detail. - Able to work independently in a fast-paced remote environment. - Strong commercial awareness and problem-solving skills. Nice-to-Haves - Previous experience within a recruitment, staffing, or talent solutions business. - Experience working with enterprise or B2B clients. - Familiarity with CRM systems (HubSpot, Salesforce, or similar). - Experience collaborating with payroll or operational teams. Benefits - 🌍 Fully remote work from anywhere. - 🌴 Flexible paid time off. - 💻 Work with a global, high-performing team. - 📈 Fast career progression with opportunities to grow as the company scales. - 🚀 High ownership and autonomy—you'll make a real impact from day one. - 🤝 Collaborative startup environment where your ideas are encouraged. - 🧠 Exposure to AI, recruitment technology, and fast-growing startups. - 💰 Competitive compensation.

Job Description Are you eager to Make It Happen at Mondelēz International and contribute to our mission to Lead the Future of Snacking? We are embarking on an exciting multi-year transformation journey to bolster our digital core by implementing O9 planning and SAP S4HANA systems. Join our central team as a Change Management Specialist and play a pivotal role in supporting our senior Change Managers to ensure these critical initiatives are adopted and sustained across our global operations. We are seeking a proactive and detail-oriented professional to join our Change Management Office as a Change Management Specialist. In this role, you will be an integral part of our central change management team, providing essential support to senior Change Managers in delivering change, training, and communication deliverables for our large-scale digital transformation programs. How you will contribute You will: - Assist senior Change Managers in the development and execution of change management plans and strategies. - Support the creation of impactful communications materials, including drafting messages, presentations, newsletters, and coordinating their distribution across various channels. - Coordinate the logistics for training sessions, workshops, and stakeholder engagement events, ensuring smooth execution. - Help maintain and organize change management documentation, trackers, and project repositories to ensure information is current and accessible. - Contribute to change impact analysis by gathering relevant data and preparing summary reports. - Collaborate with various project teams, vendors, and internal stakeholders to facilitate seamless change implementation activities. - Support the monitoring and reporting of change adoption metrics by compiling data and assisting in the preparation of progress updates. - Assist in preparing presentations and materials for key stakeholder meetings. What you will bring - A desire to build your career in change management and accelerate your impact with experience and knowledge in: - 5-8 years of experience in project support, communications, human resources, or an entry-level management role. - Strong organizational skills with an ability to manage multiple tasks, prioritize effectively, and meet deadlines. - Excellent written and verbal communication skills; ability to articulate information clearly and concisely to diverse audiences. - Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint) is essential. - A proactive, detail-oriented approach with a strong eagerness to learn and contribute to complex global projects. - Ability to work effectively and collaboratively in a fast-paced, team-oriented global environment. - An interest in digital transformation, technology adoption, and enterprise systems (e.g., ERP systems like SAP S4HANA or planning systems like O9). More about this role We are looking for someone who is: - Highly organized and adept at managing administrative and coordination tasks to support project success. - Eager to learn and grow their expertise within the field of change management in a dynamic, global organization. - A collaborative team player with excellent interpersonal skills, capable of building effective working relationships. Education / Certifications: - Bachelor's degree in Business Administration, Communications, Human Resources, Organizational Development, or a related field. - No specific change management certifications are required, but a keen interest in change management methodologies and principles is a significant plus. - Travel requirements: Minimal travel - Work schedule: Hybrid - Location: Kuala Lumpur No Relocation support available Business Unit Summary At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum. Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen-and happen fast. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular Change Management Business Capability