Creatio

• Manage the full payroll cycle for assigned countries from payroll preparation through payroll completion and post-payroll reconciliation to ensure payroll accuracy. • Collect, and process payroll inputs, including new hires, terminations, salary changes, commissions, absences, and final settlements. • Coordinate with external payroll vendors and EOR providers, review payroll reports, resolve discrepancies, and approve payroll for processing payments. • Ensure compliance with local payroll, tax, social security, and employment legislation in AU, GB, and DE. • Maintain payroll data accuracy throughout the employee lifecycle. • Serve as the payroll contact for employees. • Prepare payroll reports, reflect in accounting software, maintain payroll documentation and ensure audit readiness and participation. • Identify opportunities for process improvements and automation.

• Own the overall success of the implementation project portfolio within your region. • Develop long-term implementation strategies aligned with customers' business objectives. • Ensure implementation projects deliver measurable business value and expected business outcomes. • Lead portfolio governance across multiple customer accounts and implementation projects. • Provide strategic guidance to customers and partners throughout complex implementation programs. • Build trusted relationships with customer stakeholders and executive sponsors. • Proactively identify delivery risks across the portfolio and define mitigation strategies. • Drive continuous improvements in delivery quality, governance, and implementation methodologies. • Mentor and lead Delivery Assurance Leads responsible for operational project oversight. • Collaborate with Project Managers, Customer Success, Sales, and Product teams to ensure implementation programs achieve sustainable business results. • Monitor portfolio health through delivery metrics, implementation progress, project performance, and business outcomes. • Promote best practices in project management, delivery governance, and implementation excellence across the region.

• Own the overall success of the implementation project portfolio within your region. • Develop long-term implementation strategies aligned with customers' business objectives. • Ensure implementation projects deliver measurable business value and expected business outcomes. • Lead portfolio governance across multiple customer accounts and implementation projects. • Provide strategic guidance to customers and partners throughout complex implementation programs. • Build trusted relationships with customer stakeholders and executive sponsors. • Proactively identify delivery risks across the portfolio and define mitigation strategies. • Drive continuous improvements in delivery quality, governance, and implementation methodologies. • Mentor and lead Delivery Assurance Leads responsible for operational project oversight. • Collaborate with Project Managers, Customer Success, Sales, and Product teams to ensure implementation programs achieve sustainable business results. • Monitor portfolio health through delivery metrics, implementation progress, project performance, and business outcomes. • Promote best practices in project management, delivery governance, and implementation excellence across the region.

• Be the dedicated technical contact for assigned enterprise accounts. • Collaborate closely with Support, Product, and RCD teams to resolve and manage critical incidents. • Continuously monitor system performance and health, providing recommendations to mitigate risks. • Guide customers on platform best practices and new feature enablement. • Participate in QBRs and strategic reviews and influence roadmap decisions through customer insights.

• Lead the full lifecycle from idea to prototype to production, using AI tools to accelerate every stage. • Translate business problems into prototypes that provide value to business users using AI-assisted development tools, including coding agents and no-code / low-code platforms. • Rapidly validate concepts with customers using functional MVPs and prototypes, not only specifications and mock-ups. • Continuously iterate using real usage data, feedback loops, and AI-driven insights. • Leverage AI tools to generate and refine requirements, user stories, acceptance criteria, UI/UX concepts, and workflows. • Where applicable, contribute directly to implementation via AI coding agents and act as a force multiplier for engineering teams, reducing dependency on traditional handoffs. • Introduce AI agents built on top of Creatio No-Code AI Studio into the product itself. • Develop strong intuition for Sales processes, pipeline dynamics, and revenue operations. • Engage directly with enterprise customers and stakeholders to identify high-impact use cases. • Bring strong awareness of leading CRMs and Sales / Marketing automation platforms. • Translate market signals into differentiated product bets, including deep work with leading analysts from Gartner and Forrester. • Work on a product vision in the era of AI-native CRM, identifying opportunities for autonomous workflows, AI Sales Agents, and next-generation AI-native SFA applications. • Balance short-term delivery with long-term platform strategy. • Collaborate with Engineering, Design, GTM, and Partners to deliver outcomes.

• Own regional execution of Sales Excellence programs across enablement, AI readiness, sales methodology, discovery, pipeline generation, opportunity progression, forecast discipline, value selling, and deal execution. • Enable sellers to confidently position Creatio’s agentic CRM and workflow platform, including AI agents, no-code automation, CRM for sales, service, and marketing, industry workflows, and Creatio’s differentiated value around speed, flexibility, productivity, and ROI. • Translate Creatio’s AI and no-code messaging into practical seller tools, talk tracks, objection handling, discovery questions, demo preparation guidance, and opportunity execution resources. • Partner with regional sales leaders to identify execution gaps and turn them into targeted enablement programs, field tools, certifications, and reinforcement sessions. • Support new hire ramp by enabling adoption of Creatio’s sales process, MEDDPICC discipline, AI messaging, no-code value proposition, discovery expectations, demo standards, mutual action plans, business case development, and forecast hygiene. • Create and localize regional enablement content, including playbooks, field guides, talk tracks, AI positioning, competitive messaging, sales motions, certification materials, and practical deal-support resources. • Facilitate regional enablement sessions with strong seller credibility, executive presence, and the ability to engage AEs, managers, BDRs, SCs, partners, and regional leadership. • Enable the field to connect Creatio’s AI capabilities to measurable customer outcomes, including increased seller productivity, faster lead response, reduced manual effort, faster implementation, improved customer engagement, and stronger operational efficiency. • Measure enablement impact through ramp progress, certification completion, pipeline quality, forecast hygiene, sales process adoption, seller engagement, and revenue-related outcomes. • Act as a trusted regional partner to the field while ensuring global Sales Excellence standards are consistently adopted and reinforced.

• Design and improve user experiences across Creatio mobile applications, ensuring usability, consistency, and high-quality interactions. • Shape the UX and UI of the platform capabilities for building, configuring, and customizing mobile applications. • Design experiences that enable users to create applications through no-code tools and AI-powered coding agents. • Define end-to-end user journeys, information architecture, workflows, wireframes, and interactive prototypes. • Deliver high-fidelity, pixel-perfect UI designs for mobile-first and cross-platform experiences. • Collaborate closely with Product Managers, Engineers, Stakeholders, and other Designers to translate product vision into intuitive user experiences. • Drive continuous UX improvements based on user feedback, product goals, and emerging AI-assisted development patterns. • Contribute to and evolve the Creatio Design System to ensure scalability and consistency across mobile and platform experiences. • Prepare design specifications, support implementation, and conduct design QA to ensure high-quality delivery. • Create supporting visual assets, including icons, illustrations, and other interface elements when needed.

• Design and improve user experiences across Creatio mobile applications, ensuring usability, consistency, and high-quality interactions. • Shape the UX and UI of the platform capabilities for building, configuring, and customizing mobile applications. • Design experiences that enable users to create applications through no-code tools and AI-powered coding agents. • Define end-to-end user journeys, information architecture, workflows, wireframes, and interactive prototypes. • Deliver high-fidelity, pixel-perfect UI designs for mobile-first and cross-platform experiences. • Collaborate closely with Product Managers, Engineers, Stakeholders, and other Designers to translate product vision into intuitive user experiences. • Drive continuous UX improvements based on user feedback, product goals, and emerging AI-assisted development patterns. • Contribute to and evolve the Creatio Design System to ensure scalability and consistency across mobile and platform experiences. • Prepare design specifications, support implementation, and conduct design QA to ensure high-quality delivery. • Create supporting visual assets, including icons, illustrations, and other interface elements when needed.

• Monitor and analyze security events using SIEM reports and other security tools. • Support incident response activities, including triage, investigation, evidence collection, and root cause analysis. • Perform access management activities, including periodic access reviews and entitlement validation. • Support vulnerability management by tracking findings, remediation progress, and risk acceptance. • Prepare and maintain security metrics, KPIs, reports, risk registers, and remediation logs. • Support audit readiness and evidence collection for ISO 27001/17/18, SOC 2, GDPR, HIPAA, and other relevant frameworks. • Assist with maintaining security policies, procedures, standards, and control documentation. • Support third-party vendor security reviews and track vendor risk documentation. • Collaborate with IT, engineering, compliance, and business teams on security-related topics.

• Monitor and analyze security events using SIEM reports and other security tools. • Support incident response activities, including triage, investigation, evidence collection, and root cause analysis. • Perform access management activities, including periodic access reviews and entitlement validation. • Support vulnerability management by tracking findings, remediation progress, and risk acceptance. • Prepare and maintain security metrics, KPIs, reports, risk registers, and remediation logs. • Support audit readiness and evidence collection for ISO 27001/17/18, SOC 2, GDPR, HIPAA, and other relevant frameworks. • Assist with maintaining security policies, procedures, standards, and control documentation. • Support third-party vendor security reviews and track vendor risk documentation. • Collaborate with IT, engineering, compliance, and business teams on security-related topics.